Motorola QIP7000 installation manual Problem Possible Solution

Page 82

Troubleshooting

B

Problem

Possible Solution

 

 

There is no audio

Not all Dolby® Digital programs feature full 5.1 surround sound. In some

from the center

cases, the programs may only contain left and right stereo audio.

and/or surround

•

Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the

speakers of a

 

QIP set-top and the home theater receiver.

home theater

•

Verify that the home theater receiver is set to a surround sound audio

receiver connected

 

mode (Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).

to the QIP set-top

•

Verify that the receiver is properly configured to work with all connected

 

 

speakers.

 

 

 

There is no video

•

Verify that the TV is powered on and set to the appropriate input source for

on the TV screen

 

the QIP set-top.

 

•

Verify that the QIP set-top is powered on and tuned to an authorized cable

 

 

channel.

 

•

Verify that all video cables between the QIP set-top and the TV are firmly

 

 

connected.

 

•

Verify that the coaxial cable feed is firmly connected to the QIP set-top and

 

 

the wall jack.

 

•

If the QIP set-top video output is connected to a home theater unit, verify

 

 

that the home theater unit is powered on and set to the appropriate input

 

 

source.

 

•

If the QIP set-top video output is connected to a TV through an HDMI

 

 

connection, power off the TV and then power off the QIP set-top. Wait one

 

 

second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i)

 

available on the QIP set-top. To select a different format:

 

1. Ensure that your QIP set-top is plugged into a power outlet and is turned

 

 

off.

 

2. Ensure the TV is turned on and tuned to the appropriate channel for the

 

 

set-top

 

3. Press the MENU key on the front panel. Your settings are displayed on

 

 

the QIP set-top front panel display.

 

4. Use the ▲ and ▼ keys on the front panel to display the HDMI/YPbPr

 

 

OUTPUT setting.

 

5. Press the ► key to cycle through the available output formats until a

 

 

picture displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including closed

program guides

captions and program guides, are not displayed by the QIP set-top. On-

appear on the TV

screen graphics and captions may still be overlaid by your TV, if enabled.

screen

Alternatively, use HDMI or component video instead.

 

 

 

No closed captions

•

Verify on the User Settings menu that closed captions are enabled on the

display

 

QIP set-top.

 

•

Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

There are black bars to the right and left of the picture

Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video).

•If the QIP7000 series is connected to a widescreen TV, verify that the TV

TYPE is set to 16:9 in the User Settings menu.

Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual

74

574702-001 a

This document is uncontrolled pending incorporation in a Motorola CMS

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Contents QIP7000 P2 Series Page Safety and Compliance During Installation FCC Declaration of Conformity Contents D02 Operational Check for the Remote ControlD01 D03Figures 1Introduction QIP7232 Front and rear views Features TunersStandard Data Features Calling for Repairs Getting HelpCompany From USA or Canada Outside USA or Canada Rear Panel Front PanelLabel Description Card Lable DescriptionSystem Overview PON OverviewFttp PON carries the following services Service DescriptionWhole Home IP Video CPE overview OOB MoCAWAN LAN Multi-Room DVR Multi room DVR networkInstallation Whole Home IP Video Network InstallationBefore You Begin During the installationConnect to the ONT After you finish connecting the components Checking the Home Coaxial Network TopologyIf you make any changes to the network, repeat steps 1 Video Connection OptionsMarginal MoCA network performance Connection TV Type DescriptionClearing the Hard Drive Audio Connection OptionsConnection Type Description Connecting to the ONT Connecting to the ONT with embedded MoCA MoCA technologyONT1000M Connections Key Name DescriptionConnecting the Home Router Connecting Homes with Multiple Existing Cable DropsConnecting the Home Router embedded MoCA ONT Installation Overview Determine if you are connecting to aCabling to an Hdtv for Video Cabling to an HdtvCabling to an Hdtv for Audio Cabling to an Hdtv for AudioCabling to an Hdtv and A/V Receiver for Video Cabling to an Hdtv and A/V Receiver Cabling to a Standard-Definition TV Cabling to a Standard Definition stereo TVCabling to a Standard-Definition TV, A/V Receiver and VCR Cabling to a Standard Definition TV, A/V Receiver and VCRQIP7000 series front panel provides Data Device ConnectionsPort type Description Feature Testing Procedure Operational Check for the Remote ControlOptimizing the High-Definition Settings Verifying the MoCA NetworkSetting Description Setting Description Graphics Overlaying the Video 4Diagnostics Using the DiagnosticsD01 General Status Example General Status display no error Field Description General Status fields areROM ID Front panel display for Purchase Status diagnostic D02 Purchase StatusPurchase Status fields are FieldFront panel display for the OOB diagnostic D03 Out-Of-Band OOB StatusOut-Of-Band Status fields are Agile OOB Tuner Hunting Front panel display for in-band diagnostic D04 In-Band StatusIn-Band Status fields are Carrier locked Carrier not locked PCR LockD05 Unit Address/Security Front panel display of a unit addressEMM EMM Separable SecurityUnit Address fields are SCC SccecmSeparable Security fields are SignD06 Current Channel Status Current Channel status fields are DigitalCIT CCIAPS DRMD07 Upstream Status Ethernet Return front panel displayEthernet Return fields are D08 Code Modules Front panel display for code modules Code Modules fields are D09 Memory Configuration NvramAudio Spdif D10 Audio/Video StatusIEC958PCM Unmuted BlackField Description D11 Interface/Port Status Page Interface Status fields are D12 User Setting Status Definition 480i format 720 x 480 pixels D13 DVR/Hard Drive Status DVR/Hard Drive Status fields are OSDD14 Application Specific Information Interactive Status fields are UnconfigD15 Interactive Status MacconnectWaitsoack InitwaitdcorcWaitlmack WaitlaorsoD16 Connected Home This diagnostic displays the MoCA network statusConnected Home Status fields are TX Data Rate Connected Home Link Status fields areD17 Key Pad / LED Test 5Troubleshooting Problem Possible SolutionProblem Possible Solution Off standby IP Network Issues Insufficient RF Network ThroughputUsing a diplexer to bypass a line amplifier Bypassing an Amplifier
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