Motorola QIP7000 installation manual 5Troubleshooting, Problem Possible Solution

Page 81

Troubleshooting

B

5Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

 

 

Table 8 – Troubleshooting Guidelines

Problem

Possible Solution

 

 

 

The QIP set-top

The QIP set-top may have received a software update and may not power on

will not power on

while the new software is being installed. Try again in a few minutes.

 

•

Verify that the AC power cord is connected to the QIP set-top and an AC

 

 

outlet. Unplug the QIP set-top from the AC outlet, plug it back in, and then

 

 

press the POWER button.

 

•

If the QIP set-top is connected to a switched outlet on another unit, verify

 

 

that that unit is powered on. Unplug the power cord from the QIP set-top’s

 

 

AC outlet, plug it back it in, and then press the POWER button. It is

 

 

recommended that you use an unswitched outlet, if possible.

 

•

Press the POWER button on the QIP set-top’s front panel instead of the

 

 

remote control. The batteries in the remote control may be depleted.

 

 

 

The remote control

•

Verify that the remote control is in “STB” mode.

does not work

•

Verify that there are no obstructions between the remote control and the

 

 

QIP set-top. Aim the remote control directly at the QIP set-top front panel,

 

 

not the TV or VCR.

 

The angle between the remote control and the QIP set-top may be too large.

 

Stand in front of the QIP set-top and not too far to either side.

 

•

Press and release operation keys one at a time, firmly and deliberately.

 

•

Try changing channels using the buttons on the QIP set-top front panel.

 

•

Check the batteries in the remote control. Install new batteries if needed.

There is no audio • Verify that the mute button on the QIP set-top or the remote control has

when viewing not been pressed. Press MUTE on the remote control to restore sound.

cable channels • If the QIP set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.

•If the QIP set-top audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed.

•Verify that you have the correct cables for the audio connections.

•Verify that the audio cables are firmly connected between the QIP set-top and the audio playback device (TV, receiver, DVD player, etc.).

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual

73

574702-001 a

This document is uncontrolled pending incorporation in a Motorola CMS

Page 80 Page 82
Image 81
Page 80 Page 82
Contents QIP7000 P2 Series Page Safety and Compliance During Installation FCC Declaration of Conformity Contents D01 Operational Check for the Remote ControlD02 D03Figures 1Introduction QIP7232 Front and rear views Tuners FeaturesStandard Data Features Getting Help Calling for RepairsCompany From USA or Canada Outside USA or Canada Front Panel Rear PanelLabel Description Lable Description CardPON Overview System OverviewService Description Fttp PON carries the following servicesWhole Home IP Video CPE overview MoCA OOBWAN LAN Multi room DVR network Multi-Room DVRWhole Home IP Video Network Installation InstallationDuring the installation Before You BeginConnect to the ONT Checking the Home Coaxial Network Topology After you finish connecting the componentsMarginal MoCA network performance Video Connection OptionsIf you make any changes to the network, repeat steps 1 Connection TV Type DescriptionAudio Connection Options Clearing the Hard DriveConnection Type Description Connecting to the ONT MoCA technology Connecting to the ONT with embedded MoCAKey Name Description ONT1000M ConnectionsConnecting Homes with Multiple Existing Cable Drops Connecting the Home RouterConnecting the Home Router embedded MoCA ONT Determine if you are connecting to a Installation OverviewCabling to an Hdtv Cabling to an Hdtv for VideoCabling to an Hdtv for Audio Cabling to an Hdtv for AudioCabling to an Hdtv and A/V Receiver for Video Cabling to an Hdtv and A/V Receiver Cabling to a Standard Definition stereo TV Cabling to a Standard-Definition TVCabling to a Standard Definition TV, A/V Receiver and VCR Cabling to a Standard-Definition TV, A/V Receiver and VCRData Device Connections QIP7000 series front panel providesPort type Description Optimizing the High-Definition Settings Operational Check for the Remote ControlFeature Testing Procedure Verifying the MoCA NetworkSetting Description Setting Description Graphics Overlaying the Video Using the Diagnostics 4DiagnosticsD01 General Status Example General Status display no error General Status fields are Field DescriptionROM ID D02 Purchase Status Front panel display for Purchase Status diagnosticField Purchase Status fields areD03 Out-Of-Band OOB Status Front panel display for the OOB diagnosticOut-Of-Band Status fields are Agile OOB Tuner Hunting D04 In-Band Status Front panel display for in-band diagnosticCarrier locked Carrier not locked PCR Lock In-Band Status fields areFront panel display of a unit address D05 Unit Address/SecurityUnit Address fields are Separable SecurityEMM EMM SCC SccecmSign Separable Security fields areD06 Current Channel Status Digital Current Channel status fields areAPS CCICIT DRMEthernet Return front panel display D07 Upstream StatusEthernet Return fields are D08 Code Modules Front panel display for code modules Code Modules fields are Nvram D09 Memory ConfigurationD10 Audio/Video Status Audio SpdifIEC958PCM Black UnmutedField Description D11 Interface/Port Status Page Interface Status fields are D12 User Setting Status Definition 480i format 720 x 480 pixels D13 DVR/Hard Drive Status OSD DVR/Hard Drive Status fields areD14 Application Specific Information D15 Interactive Status UnconfigInteractive Status fields are MacconnectWaitlmack InitwaitdcorcWaitsoack WaitlaorsoThis diagnostic displays the MoCA network status D16 Connected HomeConnected Home Status fields are Connected Home Link Status fields are TX Data RateD17 Key Pad / LED Test Problem Possible Solution 5TroubleshootingProblem Possible Solution Off standby Insufficient RF Network Throughput IP Network IssuesBypassing an Amplifier Using a diplexer to bypass a line amplifier
Top Page Image Contents