Motorola QIP7000 installation manual Off standby

Page 83

Troubleshooting

B

Problem

Possible Solution

 

 

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen.

•Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the QIP7000 series is tuned to a 4:3 program.

•Set the TV TYPE to 4:3 Pan-Scan. This enables the QIP7000 series to remove the black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

There are black

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3

bars on all four

SD programming to fill the screen, depending on the capabilities of the TV,

sides of the picture

set 4:3 OVERRIDE to 480i or 480p.

 

This may occur on a 16:9 TV if the active video for an SD broadcast is in

 

letterbox format. To confirm, wait for a commercial or look for a graphic,

 

such as a network logo. If the commercial fills the screen from top to

 

bottom, or the graphic appears below the active video, the program is being

 

letterboxed by the broadcaster. You can minimize this by activating the zoom

 

feature on the TV.

 

A broadcaster may include black bars on either side of a widescreen

 

broadcast. This is called a “hybrid” aspect ratio and results in a black border

 

surrounding the video on a 4:3 TV. Because this is part of the broadcast, the

 

QIP7000 series cannot correct the video. You may be able to minimize the

 

border using the zoom feature on the TV.

 

 

Colors do not

Be sure to match up each signal to the same YPbPr connection on the TV.

appear correctly

Otherwise, colors will not appear correctly on your TV.

 

 

The QIP set-top is

The QIP7200 includes an integrated hard drive and a fan for cooling. During

making a humming

normal operation, the QIP7200 emits a low humming noise, similar to a

noise

personal computer. The noise varies in volume occasionally when the speed

 

of the internal fan adjusts to changes in the temperature around the QIP set-

 

top. Please note the hard drive will stay on even when the QIP7200 is turned

 

off (standby).

 

 

QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual

75

574702-001 a

This document is uncontrolled pending incorporation in a Motorola CMS

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Contents QIP7000 P2 Series Page Safety and Compliance During Installation FCC Declaration of Conformity Contents D03 Operational Check for the Remote ControlD01 D02Figures 1Introduction QIP7232 Front and rear views Tuners FeaturesStandard Data Features Company From USA or Canada Outside USA or Canada Getting HelpCalling for Repairs Label Description Front PanelRear Panel Lable Description CardPON Overview System OverviewService Description Fttp PON carries the following servicesWhole Home IP Video CPE overview WAN LAN MoCAOOB Multi room DVR network Multi-Room DVRWhole Home IP Video Network Installation InstallationConnect to the ONT During the installationBefore You Begin Checking the Home Coaxial Network Topology After you finish connecting the componentsConnection TV Type Description Video Connection OptionsMarginal MoCA network performance If you make any changes to the network, repeat steps 1Connection Type Description Audio Connection OptionsClearing the Hard Drive Connecting to the ONT MoCA technology Connecting to the ONT with embedded MoCAKey Name Description ONT1000M ConnectionsConnecting the Home Router embedded MoCA ONT Connecting Homes with Multiple Existing Cable DropsConnecting the Home Router Determine if you are connecting to a Installation OverviewCabling to an Hdtv Cabling to an Hdtv for VideoCabling to an Hdtv for Audio Cabling to an Hdtv for AudioCabling to an Hdtv and A/V Receiver for Video Cabling to an Hdtv and A/V Receiver Cabling to a Standard Definition stereo TV Cabling to a Standard-Definition TVCabling to a Standard Definition TV, A/V Receiver and VCR Cabling to a Standard-Definition TV, A/V Receiver and VCRPort type Description Data Device ConnectionsQIP7000 series front panel provides Verifying the MoCA Network Operational Check for the Remote ControlOptimizing the High-Definition Settings Feature Testing ProcedureSetting Description Setting Description Graphics Overlaying the Video Using the Diagnostics 4DiagnosticsD01 General Status Example General Status display no error ROM ID General Status fields areField Description D02 Purchase Status Front panel display for Purchase Status diagnosticField Purchase Status fields areD03 Out-Of-Band OOB Status Front panel display for the OOB diagnosticOut-Of-Band Status fields are Agile OOB Tuner Hunting D04 In-Band Status Front panel display for in-band diagnosticCarrier locked Carrier not locked PCR Lock In-Band Status fields areFront panel display of a unit address D05 Unit Address/SecuritySCC Sccecm Separable SecurityUnit Address fields are EMM EMMSign Separable Security fields areD06 Current Channel Status Digital Current Channel status fields areDRM CCIAPS CITEthernet Return front panel display D07 Upstream StatusEthernet Return fields are D08 Code Modules Front panel display for code modules Code Modules fields are Nvram D09 Memory ConfigurationIEC958PCM D10 Audio/Video StatusAudio Spdif Black UnmutedField Description D11 Interface/Port Status Page Interface Status fields are D12 User Setting Status Definition 480i format 720 x 480 pixels D13 DVR/Hard Drive Status OSD DVR/Hard Drive Status fields areD14 Application Specific Information Macconnect UnconfigD15 Interactive Status Interactive Status fields areWaitlaorso InitwaitdcorcWaitlmack WaitsoackConnected Home Status fields are This diagnostic displays the MoCA network statusD16 Connected Home Connected Home Link Status fields are TX Data RateD17 Key Pad / LED Test Problem Possible Solution 5TroubleshootingProblem Possible Solution Off standby Insufficient RF Network Throughput IP Network IssuesBypassing an Amplifier Using a diplexer to bypass a line amplifier
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