Bosch Appliances VOT-320 manual 8Appendix, 1Troubleshooting, General malfunctions

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VOT-320

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8Appendix

8.1Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator, or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the System Overview page (see Section 5.41 Advanced Mode: System Overview, page 80). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see Section Maintenance log, page 79).

The following tables are intended to help you identify the causes of malfunctions and correct them where possible.

8.2

General malfunctions

 

 

 

 

 

 

 

 

Malfunction

Possible causes

Recommended solution

 

 

 

 

 

 

 

No connection between

Incorrect cable connections.

Check all cables, plugs,

 

 

the camera and terminal

 

contacts, terminals and

 

 

program.

 

connections.

 

 

 

 

 

 

 

 

The computer's serial interface

Check the other serial interface.

 

 

 

is not connected.

 

 

 

 

 

 

 

 

 

Interface parameters do not

If necessary select a different

 

 

 

match.

interface and make sure that the

 

 

 

 

computer's interface parameters

 

 

 

 

match those of the unit. Try the

 

 

 

 

following standard parameters:

 

 

 

 

19,200 baud, 8 data bits, no

 

 

 

 

parity, 1 stop bit. Next,

 

 

 

 

disconnect the unit from the

 

 

 

 

power supply and reconnect it

 

 

 

 

again after a few seconds.

 

 

 

 

 

 

 

No image transmission to

Camera error.

Connect local monitor to the

 

 

remote station.

 

camera and check the camera

 

 

 

 

function.

 

 

 

 

 

 

 

 

Faulty cable connections.

Check all cables, plugs, contacts

 

 

 

 

and connections.

 

 

 

 

 

 

 

 

Incorrect encoder stream

Select the H.264 BP+ (HW

 

 

 

property set for connection to

decoder) option on the Encoder

 

 

 

hardware decoder.

Streams configuration page.

 

 

 

 

 

Bosch Sicherheitssysteme GmbH

Installation and Operating Manual

DOC V4.5 2010.09

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Contents VOT-320 Page Table of Contents Appendix Maintenance and upgradesOperation Glossary 106 Index 111 Specifications 104Camera 104 Detector Protocols/standards 105 Intended use PrefaceAbout this manual Conventions in this manualRating plate EU DirectivesElectric shock hazard Safety informationInstallation and operation 3Maintenance and repair Parts included Product descriptionAdditional operational requirements Additional configuration requirementsSystem requirements General requirementsOverview of functions Snapshots Remote controlTamper detection and video content analysis BackupHttps SummaryControls and displays on the camera module Connections on the camera module 2Mounting 4Installation1Preparations En Installation Data interface 3ConnectionsNetwork Pin EIA/TIA-568-A EIA/TIA-568-BRelay outputs Alarm inputsPan/tilt connection SD slot 4Power on/power offPower supply Installing the program Adjusting the lens only Wfov lensesFinal assembly 7Setup using Bosch Video ClientAdditional parameters System requirements Configuration using a Web browser1Connecting Installing Mpeg ActiveXMaximum number of connections Establishing the connectionProtected network Configuration menuProtected camera Making changes Starting configurationNavigation Camera name Basic Mode Device AccessPassword Time server IP address Basic Mode Date/TimeConfirm password Device date / Device time / Device time zoneGateway address Basic Mode NetworkIP address Subnet maskBasic Mode Encoder Basic Mode System Overview Basic Mode RecordingInitiator extension Advanced Mode IdentificationCamera ID Advanced Mode Password Device time zone Advanced Mode Date/TimeDate format Device date / Device timeTime stamping Advanced Mode Display StampingCamera name stamping Advanced Mode Appearance Advanced Mode Livepage Functions Advanced Mode Logging File for system log Advanced Mode Picture SettingsAdvanced Mode Encoder Profile Maximum bit rate Profile nameTarget bit rate Encoding interval Video resolutionExpert Settings DefaultMP SD Advanced Mode Encoder Streams264 BP+ bit-rate-limited Picture quality PropertyJpeg stream Max. frame rateDevice manager Advanced Mode Storage ManagementLocal Media Activating and configuring storage mediaRecording media ISCSI MediaDeactivating storage media Formatting storage mediaStream profile settings Advanced Mode Recording ProfilesAlarm stream Settings for selected streamsPre-alarm time Post-alarm timeExport to FTP Advanced Mode Retention TimeAlarm input / Motion/Audio alarm / Video loss alarm Virtual alarmAdvanced Mode Recording Scheduler Activating the recording HolidaysDeleting holidays Time periodsCannot change any of these settings Advanced Mode Recording StatusAdvanced Mode Alarm Connections Destination IP address Connect on alarmDestination password Number of destination IP addressSSL encryption Remote portVideo output DecoderAdvanced Mode VCA Advanced Mode VCA profiles Analysis type VCA configurationAlarm status Aggregation time sDebounce time 1 s MOTION+ only Motion detector MOTION+ onlySensitivity MOTION+ only Minimum object size MOTION+ onlyScene too noisy Advanced Mode VCA ScheduledHolidays Trigger Advanced Mode VCA Event triggeredAdvanced Mode Alarm E-Mail Destination address FormatStandard with Jpeg Attach Jpeg from cameraAdvanced Mode Alarm Task Editor Alarm input Advanced Mode Alarm InputsAdvanced Mode Relay You can configure the alarm inputs of the VOT-320Idle state Operating modeVideo alarm Motion alarmAdvanced Mode COM1 Advanced Mode Network Http browser port Automatic IP assignmentDNS server address RCP+ port Interface mode ETHEnable DynDNS Https browser portForce registration now Enter the password you registered at DynDNS.org hereUser name Enter the user name you registered at DynDNS.org hereSnmp Advanced Mode AdvancedIdentity AuthenticationSnmp host address / 2. Snmp host address Snmp trapsMulticast Address Advanced Mode MulticastEnable Advanced Mode FTP Posting Advanced Mode Maintenance Advanced Mode EncryptionDownload ConfigurationUpload SSL certificate Advanced Mode LicensesMaintenance log Advanced Mode System Overview Function test Operation with Microsoft Internet Explorer OperationVOT-320 Operation en Display stamping 2The LivepageImage selection View Control System Log / Event Log Digital I/OTriggering relay Running recording program Image resolutionSaving snapshots Recording video sequencesExporting recordings RecordingsSelecting recordings Slide controls Controlling a playbackButtons Bookmarks ConnectingHardware connections between video servers Closing the connection with a terminal program Connecting on alarmConnecting with a terminal program 8Operation using software decoders Camera reset Maintenance and upgradesTesting the network connection Export limitations 3Fuse replacementRepairs Transfer and disposalGeneral malfunctions 1Troubleshooting8Appendix Firmware upload failed Repeat firmware upload Flashes red Connect LEDLink and ACT opening B Malfunctions with iSCSI connections4LEDs Connect opening a7Serial interface 5Processor loadNetwork connection PT control upper and lower 5-pin terminal blocks Power supply upper 2-pin terminal blockTerminal blocks Window defroster lower 2-pin terminal blockSerial interface upper 6-pin terminal block Pin No Contact RS-232 mode RS-422 mode RS-485 modeData terminal Configuring the terminalCommand inputs Communication with terminal programAssigning an IP address RebootCopyrights Detector SpecificationsCamera Ntsc 3Protocols/standardsGlossary Icmp GbicGOP HttpMIB LANLUN MACSnia RTPRtsp SFPWide Field Of View, see FOV WANSee Wide Area Network WfovEprom IndexRadius VOT-320 Index en En Index Page Bosch Sicherheitssysteme GmbH