Cisco Systems 4300 manual Troubleshooting

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C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows XP with Service Pack 2 or 3 and that your are using Internet Explorer 6.0 with Service Pack 2 or higher. Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the “IP Addressing Window” section on page 3-17.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the “Resetting the IP Camera” procedure on page 2-10, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Cisco Video Surveillance 4300 and 4500 High-Definition IP Cameras User Guide

	OL-19609-04	5-1

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Contents Text Part Number OL-19609-04 Americas HeadquartersCopyright 2009-2011 Cisco Systems, Inc. All rights reserved N T E N T S Log Windows Organization OverviewPreface Overview IP Camera FeaturesIP Camera Physical Details Front of IP Camera Adjusting Back Focus on the IP Camera section onRear of IP Camera Side of IP Camera Described in the Resetting the IP Camera section onPackage Contents DC Auto Iris Lens Connector PinoutsGetting Started Installing the IP CameraAction Explanation Action Explanation Action Explanation Procedure Performing the Initial Setup of the IP CameraBefore you Begin Protocol//ipaddress Accessing the IP CameraIP Camera Window Links Understanding the IP Camera User InterfaceLink Description IP Camera WindowsField Description LAN IP Adjusting Back Focus on the IP CameraIO Port Status Channel 1 and ChannelResetting the IP Camera Powering the IP Camera On or OffInitial Setup of the IP Camera Reset Type Procedure RemarksSection on OL-19609-04 Accessing Navigating the Configuration Windows Configuring and Managing the IP CameraSnmp Feature Setup WindowsResolution Primary fps Secondary fps Streaming Settings WindowStreaming Option Description Streaming Setup AreaCurrent Channel Area Video Area Audio Setup AreaVideo Adjustments Area Camera Settings WindowMicrophone Area Day Night Filter Area Described in , Viewing Live VideoIO Ports Settings Window Video Overlay Settings WindowText Overlay Area IO PortsInput Ports Area Pan Tilt Settings WindowOutput Ports Event Notification Window RS-232 SettingsPan/Tilt Area Event Triggering Area Option Email Notification Area Patrol Sequence Window Patrol Sequence Area Basic Settings Window Network Setup WindowsAnalytics Windows IP Addressing Window Basic Settings AreaBasic Device Operations Area IP Addressing Area Time Settings WindowYou click Save Settings Set Time Mode AreaLocal Time Area Clone PC Time buttonNTP Server Settings Area Discovery Settings WindowCisco Discovery Protocol CDP Area Show Neighbors buttonSnmp v2c Area Snmp Settings WindowSnmp v3 Area 8000000901IPv4addresshex 802.1x Settings Window EAP-PEAP Configuration Options IP Filter Settings WindowEAP-FAST Configuration Options Class of Service CoS Area QoS Settings WindowIP Filter Area Filter Entries AreaDifferentiated Services DiffServ Area Administration WindowsAccount Initialization Window Access Protocols Area Administrator Accounts AreaSSH User List Area User Settings WindowChange button Maintenance Settings WindowDelete button Restore button Factory Default AreaReset button Reboot Area Reboot buttonAddressing Window section on Firmware Settings WindowDevice Information Area Upgrade button Firmware Maintenance AreaDevice Processes Window Details buttonLog Setup Settings Window Password Complexity WindowLog Setup Settings Window, Local Log Window, Log WindowsSyslog Settings Area Local Log Settings AreaLocal Log Window Log messages, see -25 on Log List AreaExplanation Severity Devicerebootauto DefaultsrestoredDevicerebootmanual EthsignaldegradeOutputonereset LoginOutputtworeset PowersupplyfailureTimeregswitch TimedstswitchStartstream StopstreamVideo controls Control DescriptionVideo image controls Streaming Settings Window section onHotspot Pan/Tilt Image tools Hotspot Zoom buttonSave Snapshot button Mirror buttonAudio controls Full Screen buttonSet Current Preset as Presets controlsAdd Preset Position Preset buttonMotion detection Pan/tilt speed controlsMotion detection controls Enable Motion Detection check box Full Screen check Save Settings buttonTroubleshooting Troubleshooting Numerics IN-2 Https HttpIN-4 LEDIN-5 IN-6 IN-7 IN-8