4XEM IPCAMWFD manual Frequently Asked Questions

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B. Frequently Asked Questions

Q What if I forget my password?

A After the Administrator's password has been assigned, every access to the Network Camera needs authentication. If you are one of the managed users, you have to ask the Administrator for the password. If you are the Administrator, there is no way to recover the root password except by restoring the factory default settings. Refer to Appendix A for the procedures.

Q Why can I not watch video from the Network Camera after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed the Network Camera and are unable to watch the video, check if the heartbeat LED is blinking or the lens cap is off. If the heartbeat LED is dim, perform the software installation again.

2.If the Network Camera is well installed and you are accessing the Network Camera for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug-ins.

3.If the problem still exists after adjusting, and the message over the image window is showing "connecting", the network traffic may be too crowded.

4.It there is only “A” shown below the image, check the media options in client settings containing video.

Q What is the plug-in for?

A The plug-in provided by the Network Camera is used to display motion pictures and audio in Internet Explorer. If your system does not allow installation of any plug-in software, the security level of the web browser may need to be lowered. It is recommended that you consult your network supervisors in your office regarding adjustment of the security level. Software installation may be regulated in some offices.

Q Why is the timestamp different from the system time of my PC or notebook?

A The timestamp is based on the system time of the Network Camera. It is maintained by a real-time clock inside and can be automatically synchronized with the time-server if the Network Camera is connected to the Internet and the function is enabled. Differences of several hours may result from the time zone setting.

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Contents Page Page Before You Use This Product Package Contents Table of Contents Appendix Smtp FTPPage Ethernet Connection Hardware InstallationMount the Camera Page Page Page Software Installation Page Page Page Installing Plug-in Initial Access to the Network CameraAdd Password to Prevent Unauthorized Access Check Network SettingsAuthentication How to UseMain Screen with Camera View Primary User’s CapabilitiesCamera view ConfigurationBoth Client SettingsPage Fine-tuning for Best Performance Administrator’s CapabilitiesOnly Quality Images Will Do Somewhere Between Real-time and Clear ImagesFor Best Real-time Video Images Select for Motion Jpeg Opening Accounts for New Users Protect Network Camera by PasswordsBuild a Multimedia Web Attraction Site Demo on Multiple Sites Mid-scale ServiceProduct Demo for E-business Large-scale Service If the web space has FTP servicePage If the web space has no FTP service Image URL Build a Security Application Send Snapshots When Motion is DetectedPage Definitions in Configuration System Parameters User Group Administration Page Edit User General Network SettingsStreaming Ddns & UPnP Page Smtp Mail & FTPPage Page Video Codec Parameters Page Contrast Hue Saturation Image SettingsCamera Settings Audio Page Motion Detection Event Operation Application SetupWeekly Schedule Sequential Operation FTP Naming rule of snapshot filePage Viewing System Parameters Factory DefaultViewing System Log Appendix TroubleshootingFrequently Asked Questions Page Page Style convention URL commands of Network CameraOverview Method GET/POST General CGI URL syntax and parametersGet server parameter values Parameter pair Set server parameter valuesParameter pair Yyyy/mm/dd WirelessNetwork Camera With Pan/Tilt/ZoomSkip to invoke default server Available parameters on the serverNTP 255.255.255.0 Group Security192.168.0.99 Dns1 IP address Primary DNS server 5002 5003For Ntsc only 120384000 8000 Save Directly save the adjust image Parameters Group CCD Ntsc & Cmos Script.vssx Application page CGI command Sun Dihigh Query status of the digital input Drive the digital outputQuery status of the digital output Capture single snapshot Edit Account managementPrivilege=dido&privilege=listen System logsSystem Information Configuration filePage Preset Locations Networking Technical Specifications
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