Classe Audio SSP-800 Troubleshooting, Everything appears to be powered on, but there is no sound

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Important!

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Troubleshooting

Always refer any service problems to your Classé dealer. However, if you run into a problem, we recommend referring to this section first as sometimes an error is not a malfunctioning product, but simply an oversight in the proper setup of the component. This section provides suggested solutions to potential problems.

If none of these solutions work, please consult your Classé dealer for assistance.

There are no user-serviceable parts inside the Surround Sound Processor.

Verify that the power amplifier(s) connected to the SSP-800 is powered off before checking any cable connections and before power cycling the Surround Sound Processor.

1Everything appears to be powered on, but there is no sound.

3 Adjust the volume control to a moderate level - audible but not excessive.

3 Make sure that the selected source component is powered on, not in Standby mode, playing an audio track, and not in pause mode.

3 Ensure that the proper input has been selected for the current source.

3 Verify that the Mute control is NOT active.

3 Ensure that the amplifier is powered up and not in Standby mode.

3 Check the Menu -> System Status information to verify an audio signal is being received.

3 Verify that all cables are securely connected to the proper inputs and outputs, with no kinks or stress points.

2There is no sound and the Standby LED is not lit.

3Ensure that the SSP-800 is properly connected to the electrical outlet - the AC cord is positioned firmly in the AC mains receptacle in the rear panel and the power switch is in the On position.

3Verify that the power from the electrical outlet is within 15% of its specified line voltage. If the power fluctuates outside of this range, then the SSP-800 has switched to protection mode, which requires a power cycle to reset the Surround Sound Processor to its normal operating mode.

3If the SSP-800 is properly plugged in and the power from the electrical outlet is at the proper level, try the following: Put the SSP-800 in Standby mode, switch off the main power switch on the rear panel, and unplug the Surround Sound Processor for at least thirty seconds. Then plug the cord back in and trying powering up again. Sometimes, a brown-out (short-term power loss) can activate the protection mode, which requires a power cycle to reset the SSP-800 to its normal operating mode.

3Remove the AC cord from the unit, and open the fuse holder immediately above the AC cord inlet. If the fuse is blown, contact your qualified Classé dealer immediately.

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Contents SSP-800 Surround Sound Processor Page Important Safety Instructions Contents Configuration Use Video Next input Introduction Welcome to the Classé familyExceptional Design Features Page Unpacking and Placement Unpacking your SSP-800Placement considerations Warm-up/break-in period Operating voltage Voltage protection Standby/On Switch Menu On/Off SwitchFront Panel Volume Control Knob TouchscreenAudio Mute Control IR windowRear Panel Video InputsComposite Video Inputs Component Video InputsHdmi Inputs Hdmi Outputs Component Video OutputDigital Audio Inputs Coaxial Digital Audio Inputs OpticalDigital Audio Output Coaxial Digital Audio Output Optical11 7.1-Channel Analog Audio Inputs 12 2-Channel Balanced Analog Audio InputsIR Input IR OutputTrigger Outputs USB Port 18 RS-232 PortCAN-Bus Input and Output 20 10-Channel Analog OutputsMain Power On/Off Switch AC Power Cord InputRemote Control Basic FunctionsAudio Processing Functions Input Sel Selection ButtonPreset Config Configuration Button Volume Control & Mute ButtonsNavigation & Menu Buttons Function Keys F1 to F4Initial Setup StepChoose the appropriate cables Connect all source components to the SSP-800 rear panel Terminals to black terminals Power up the system Understanding Surround Sound Name Post-processing DTS-HDUsing the SSP-800 Source selectionMode selection Name DescriptionData in the soundtrack Controls System trimsConfiguration select Menu System System setup Volume setupMax volume Startup volume IR setup Automation Mute setup Input setup NameAudio Configuration Use Video Next input TriggersProfiles Room EQ Configuration Name Distances Levels Use SpeakersSpeakers available Auxiliary channels Black level Teach IRDisplay setup Brightness TimeoutLanguage OSD on screen display Colors Volume Dolby/DTS Dolby Pro Logic DTS Neo6Remote Fkeys Important note on Fkey useFeatures Version info SensorsHardware setup Classé Delta Series ProductsCategory 5 Network Cables CAN-Bus Terminator SSP-300 & 600 CAN-Bus Interface BoxUsing CAN-Bus CAN-Bus shared features Configuration Operate AC status StatusPlayLink Amp info Event log Troubleshooting Everything appears to be powered on, but there is no soundThere is no sound and the Standby LED is not lit IR remote control does not seem to function Only one speaker seems to be playingThere is a hum coming out of the speakers There is a hum coming from the SSP-800Voltage Protection Circuit Care & Maintenance Input factory defaultsSpecifications Overall dimensionsNet weight Shipping weightDimensions Installation Worksheet Page North America 1 800 370 3740 email classe@bwgroupusa.com
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