| TROUBLESHOOTING | SVAT ELECTRONICS | ||
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| nowyoucansee | |
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| • Check if you have sequence turned on under the camera menu options |
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| The cameras are not | • You must initiate the sequencing to get it to start by right clicking and |
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| selecting start auto sequence from the sub menu. Then the cameras will |
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| sequencing |
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| sequence according to the sequence dwell time |
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| • You must be in live viewing mode |
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| • You must initiate the recording to start by pressing the record button |
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| Nothing is recording but all the | • Check under Record Setup in the main menu to make sure all the cameras |
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| are set to ‘ON’ |
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| images are appearing on screen | • Check your record schedule to make sure the |
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| present hour |
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| • Verify that the HDD is installed and formatted in the device menu |
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| • Adjust the cameras brightness settings under Main Menu>Camera>Color |
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| • Try moving your camera to a brighter area |
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| • Make sure the camera is not pointing directly into a light source |
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| The camera picture is too dark | • If using at night, make sure subject is no more than 15ft away from |
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| camera. The LEDs need to reflect off an | object to display an image |
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| • If using during the day, your camera may not be getting enough light on it. |
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| Adjust the sunshade (top of camera) to let more sun hit |
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| the camera |
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| • Night vision turns on automatically on the cameras when the sensor |
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| detects a lack of light. If your cameras are in a space with too much light, |
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| My night vision will not turn | the night vision will not turn on |
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| on/I can’t see at night | • The night vision cameras are made to see |
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| have the cameras in an open area the night vision will be reduced. The IR |
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| LEDs need to reflect off an object to display an image |
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| • When multiple people view the DVR at the same time, it slows the |
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| connection to the DVR. Try accessing the DVR at a later time |
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| The video plays choppy when | • This could be due to the speed of your Internet connection. Check with |
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| your Internet service provider if the video seems to be choppy no matter |
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| viewing live footage online |
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| when you check it |
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| • It is normal for there to be a small time delay between the camera live |
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| footage and the network viewing |
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| • Make sure you have an up to date browser to view the footage with the |
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| The browser keeps freezing/ | proper ActiveX options |
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| • Make sure the browser is Internet Explorer, the software will not play on |
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| won’t let me play the footage | any other browser |
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| • Download all Windows Updates to make sure you have the latest version of |
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| Windows and Internet Explorer |
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