Cisco Systems 6921 manual Hold Reversion, Hunt Groups, Determine if a Shared Line is on Hold

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Put a Call on Hold by Answering a New Call on Another Line

If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically.

To answer the new call in this case, press the flashing amber line button or the Answer softkey.

Determine if a Shared Line is on Hold

Look for a flashing red line button and the hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

Flashing amber line button

Flashing message indicator on the handset

Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

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Contents For Cisco Unified IP Phone 6921, 6941, 6945, Page Contents Messages Voice Messages Calling Features Mute On-hook Dialing Dial a Number On-hook67 Plus Dialing Fast Dials FAQs and Troubleshooting OL-23813-01 Cisco Unified IP Phone Phone Connections192762 Buttons and Hardware OL-23813-01 Phone Screen Footstand Higher Viewing Angle Handset Rest Lower Viewing Angle192897 Cisco Unified IP Phone 192762 192526 Your Phone OL-23813-01 Phone Screen 194407 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 199282 Buttons and Hardware Your Phone OL-23813-01 Phone Screen 199283 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen Cisco Higher Viewing Angle Handset Rest 192897 Services Access ServicesPhone Applications Call HistoryView Call History View Call Record DetailsFilter Call History Dial From Call HistoryClear Call History Delete Call Record From Call HistoryPreferences Ring TonesContrast Administrator Settings Phone InformationView Phone Information Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal DirectoryDial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory EntryVoice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and SoftkeysAgent Greeting Auto AnswerAuto Answer with Your Headset Auto Answer with Your SpeakerphoneSet up a Call Back Notification Call BackCall Forward All Park and Retrieve a Call Using Park Call ParkForward Calls on a Primary Line Park and Retrieve a Call Using Manual Directed Call Park Call PickupAnswer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup NumberAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other PickupCall Waiting CBargeCodes Respond to a Call Waiting NotificationPlace a Call Using a Client Matter Code Place a Call Using a Forced Authorization CodeConference Add Another Party to Your Call to Create a ConferenceDivert Enable Extension Mobility Do Not DisturbExtension Mobility Turn DND On and OffPlace a Call Using Fast Dial Fast DialHold Hold and Resume a CallHold Reversion Hunt GroupsPut a Call on Hold by Answering a New Call on Another Line Determine if a Shared Line is on HoldIntercom Line StatusSign In and Out of a Hunt Group Place an Intercom CallLine Status Indicators Malicious Call IdentificationMeet Me Mobile ConnectTrace a Suspicious Call Host a Meet-Me ConferenceSelect Send call to mobile Monitor and Record MuteOn-hook Dialing Plus DialingEnable Privacy on a Shared Line Report Problems on Your PhonePrivacy Quality Reporting ToolRedial Shared LinesSpeed Dial Redial a NumberTransfer Place a Call with a Speed-Dial ButtonPlace a Call with a Speed-Dial Code Transfer a Call to Another NumberWeb Dialer Use Direct Transfer to Connect Calls Across LinesSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco DirectorySet Up, View, or Change Web Dialer Preferences Use Web Dialer with Another Online Corporate DirectorySign Out of Web Dialer Applications button Phone InformationUser Options Web Pages Sign In and Out of User Options Web PagesDevice Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Line Settings Set Up Call Forwarding Per LineChange the Voice Message Indicator Setting Per Line Select Line SettingsChange the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Phone Services Set Up Speed-Dial ButtonsSet Up Speed-Dial Codes Speed Dial on the WebSubscribe to a Service Search for ServicesChange or End Services Select Phone ServicesUser Settings Change Your Browser PasswordChange a Service Name Add a Service to an Available Programmable Feature ButtonDirectory Change Your PINChange the Language for Your User Options Web Pages Change the Language for Your Phone DisplayPersonal Address Book Add a New PAB EntrySearch for a PAB Entry Edit a PAB EntryAssign a Feature Button for Personal Address Book Assign a Feature Button for Fast DialFast Dials Assign a Fast Dial Code to a PAB EntrySearch for a Fast Dial Entry Edit a Fast Dial Phone NumberMobility Settings Select User Options Mobility Settings Remote DestinationsAdd a New Remote Destination Create an Access List Select User Options Mobility Settings Access ListsPlugins Access Plugins Select User Options PluginsFrequently Asked Questions Troubleshooting TipsSolution ConferenceProblem Meet-Me Conference Busy Tone Shared LinesProblem Cannot Access User Options Web Pages User OptionsSafety and Performance Information Power OutageExternal Devices Accessibility Features Cisco Product SecurityAdditional Information OL-23813-01 Warranty Cisco One-Year Limited Hardware Warranty TermsOL-23813-01 Index OL-23813-01 Page CMC Page 100 101 102 103 104 105 106 107 108 OL-23813-01
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