Cisco Systems 6921 manual Shared Lines, Problem Meet-Me Conference Busy Tone

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Problem: Meet-Me Conference Busy Tone

You hear a busy tone after dialing into a Meet-Me conference.

Possible Cause

The conference host has not yet joined the conference.

Solution

Try calling back again.

Personal Directory

Problem: Cannot Sign In to Personal Directory

You are unable to sign in to your personal directory.

Make sure you are using your personal identification number (PIN) to sign in, and not your password.

Possible Cause

Your PIN needs to be reset.

Solution

See your system administrator.

Shared Lines

Problem: No Caller ID on Remote Hold

You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold.

Possible Cause

This works as designed.

Solution

None.

88	OL-23813-01

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Contents For Cisco Unified IP Phone 6921, 6941, 6945, Page Contents Messages Voice Messages Calling Features Mute On-hook Dialing Dial a Number On-hook67 Plus Dialing Fast Dials FAQs and Troubleshooting OL-23813-01 Cisco Unified IP Phone Phone Connections192762 Buttons and Hardware OL-23813-01 Phone Screen Footstand Higher Viewing Angle Handset Rest Lower Viewing Angle192897 Cisco Unified IP Phone 192762 192526 Your Phone OL-23813-01 Phone Screen 194407 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 199282 Buttons and Hardware Your Phone OL-23813-01 Phone Screen 199283 Higher Viewing Angle Handset Rest 192897 Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen Cisco Higher Viewing Angle Handset Rest 192897 Phone Applications ServicesAccess Services Call HistoryFilter Call History View Call HistoryView Call Record Details Dial From Call HistoryClear Call History Delete Call Record From Call HistoryContrast PreferencesRing Tones View Phone Information Administrator SettingsPhone Information Search for and Dial a Contact Phone ContactsCorporate Directory Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal DirectoryDial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory EntryCheck for Voice Messages Voice MessagesPersonalize Your Voicemail Listen to Voice Messages Calling Features Feature Buttons and SoftkeysAuto Answer with Your Headset Agent GreetingAuto Answer Auto Answer with Your SpeakerphoneCall Forward All Set up a Call Back NotificationCall Back Forward Calls on a Primary Line Park and Retrieve a Call Using ParkCall Park Park and Retrieve a Call Using Manual Directed Call Park Call PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using PickupAnswer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Other PickupCodes Call WaitingCBarge Respond to a Call Waiting NotificationConference Place a Call Using a Client Matter CodePlace a Call Using a Forced Authorization Code Add Another Party to Your Call to Create a ConferenceDivert Extension Mobility Enable Extension MobilityDo Not Disturb Turn DND On and OffHold Place a Call Using Fast DialFast Dial Hold and Resume a CallPut a Call on Hold by Answering a New Call on Another Line Hold ReversionHunt Groups Determine if a Shared Line is on HoldSign In and Out of a Hunt Group IntercomLine Status Place an Intercom CallLine Status Indicators Malicious Call IdentificationTrace a Suspicious Call Meet MeMobile Connect Host a Meet-Me ConferenceSelect Send call to mobile On-hook Dialing Monitor and RecordMute Plus DialingPrivacy Enable Privacy on a Shared LineReport Problems on Your Phone Quality Reporting ToolSpeed Dial RedialShared Lines Redial a NumberPlace a Call with a Speed-Dial Code TransferPlace a Call with a Speed-Dial Button Transfer a Call to Another NumberSwap Between Calls Before Completing a Transfer Web DialerUse Direct Transfer to Connect Calls Across Lines Use Web Dialer with Cisco DirectorySign Out of Web Dialer Set Up, View, or Change Web Dialer PreferencesUse Web Dialer with Another Online Corporate Directory Applications button Phone InformationUser Options Web Pages Sign In and Out of User Options Web PagesCustomize Do Not Disturb Options DeviceSelect a Device From the User Options Web Pages Change the Voice Message Indicator Setting Per Line Line SettingsSet Up Call Forwarding Per Line Select Line SettingsChange or Create a Line Text Label for Your Phone Display Change the Audible Voice Message Indicator Setting Per LineChange the Ring Settings Per Line Set Up Speed-Dial Codes Phone ServicesSet Up Speed-Dial Buttons Speed Dial on the WebChange or End Services Subscribe to a ServiceSearch for Services Select Phone ServicesChange a Service Name User SettingsChange Your Browser Password Add a Service to an Available Programmable Feature ButtonChange the Language for Your User Options Web Pages DirectoryChange Your PIN Change the Language for Your Phone DisplaySearch for a PAB Entry Personal Address BookAdd a New PAB Entry Edit a PAB EntryFast Dials Assign a Feature Button for Personal Address BookAssign a Feature Button for Fast Dial Assign a Fast Dial Code to a PAB EntrySearch for a Fast Dial Entry Edit a Fast Dial Phone NumberAdd a New Remote Destination Mobility SettingsSelect User Options Mobility Settings Remote Destinations Plugins Create an Access ListSelect User Options Mobility Settings Access Lists Access Plugins Select User Options PluginsSolution Frequently Asked QuestionsTroubleshooting Tips ConferenceProblem Meet-Me Conference Busy Tone Shared LinesProblem Cannot Access User Options Web Pages User OptionsExternal Devices Safety and Performance InformationPower Outage Additional Information Accessibility FeaturesCisco Product Security OL-23813-01 Warranty Cisco One-Year Limited Hardware Warranty TermsOL-23813-01 Index OL-23813-01 Page CMC Page 100 101 102 103 104 105 106 107 108 OL-23813-01

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