Miele W 5964 WP operating instructions Door will not open

Page 55

	Problem solving guide


The door will not open

Possible cause	Remedy

The washing machine is	Insert the plug in the socket and switch on and / or
not connected to the	switch the machine on with the button.
electricity supply and/or is
not switched on.

The safety lock has been	Deactivate the safety lock as described in
activated.	"Changing the programme sequence - Safety
	lock".
Access via a code has	Deactivate the code as described in the Settings
been activated.	menu.

Power cut.	Open the drum door as described in the next
	section.
The door was not correctly	Press hard against the lock side of the drum door
engaged.	and then press the Door button.

There is still water in the	Clean the drain filter and drain pump as described
drum and the machine is	in the next section.
unable to drain.
The door will not open	The Steam care and/or Freshen up programmes
after the Steam care or	has been started several times one after the other.
Freshen up programme	The steam has caused the temperature in the
has finished.	drum to rise above 55°C and the door will not
	open to prevent the risk of burning. Wait a few
	minutes until the temperature in the drum has
	decreased.

For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C.

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Image 55

Contents Operating instructions For Washing machine W 5964 WPS Disposal of the packing material Caring for our environmentDisposal of your old machine Contents Opening the drum door in the event of a blocked drain outlet Contents Correct application Safety with children Technical safety Page Correct use Page Accessories Control panel Operating the washing machineProgramme selection examples DisplayOptional programme packages Following are selected via Further programmes/SettingsFollowing are selected via the display Set the language Before using for the first timePreparing the washing machine Welcome screenRun your first programme Reminder to remove transit barsCalibrating the load sensor to zero Detergent When drying with a tumble dryerWashing environmentally and economically Energy and water consumptionBrief instructions How to wash correctlySort the laundry Select a programme Switch on the washing machineSelect an extra options Select a temperature / spin speed25% Load the drum100% Add detergentStart the programme Select Delay start if requiredProgramme end unload the drum Short Extra optionsSteam smoothing StainsFurther extras ShortExtra To omit the final spin Rinse hold SpinningFinal spin speed Rinse and interim spinTo cancel delay start Delay startTo select delay start To change delay startMinimum iron Cold to 60C Max. load 3.5 kg Programme chartCottons Cold to 90C Max. load 8.0 kg Cottons Eco60/Eco40 Max. load 8.0 kgFreshen up Woollens Cold to 40CHygiene 30C to 90C Express Cold to 40CDrain / Spin Shirts Cold to 60C Max. load 2.0 kgDenim Cold to 60C Max. load 3.0 kg Dark garments Cold to 60C Max. load 3.0 kgSoft toys Cold to 40C Max. load 1.0 kg Trainers Cold to 40C Max pairs of shoesOuterwear Cold to 40C Max. load 2.5 kg Proofing 40C Max. load 2.5 kgPillow 80 x 80 cm First wash Cold to 40C Max. load 3.0 kgSilks Cold to 30C Max. load 1.0 kg Pillows Cold to 90CGarment care label symbols Main wash Rinses Spinning Programme sequenceSpecial features in the programme sequences Changing a programme Cancelling a programmeChanging the programme sequence Interrupting a programmeAdding or removing laundry after a programme has started Safety lockTo activate the safety lock To deactivate the safety lockCorrect detergent DetergentDetergent Water softeners Right amount to dispense will depend on the followingWashing with several components Colour run and dye removers/ dyes Fabric conditioners and liquid starchAdding fabric conditioner or starch separately External casing and fascia panel Cleaning and careCleaning the drum Hygiene info Cleaning the detergent dispenser drawerCleaning the detergent dispenser drawer housing Cleaning the filter in the water inlet Programme does not start Problem solving guideFault message Possible cause Remedy1 One of the following fault messages appears in the displayFault message Possible cause Remedy Load of 25% or no Problem Possible cause Remedy Display indicatesWhen the drum is Fault messageGeneral problems Fabric conditioner is not Problem Possible cause Remedy Large amountsDetergent residue remain Dispenser drawerDoor will not open Blocked drain outlet Procedure for draining the machineOpening the drum door Optional spare parts and accessories After sales serviceFuture updates PC GuaranteeFront view Installation and connectionRear view Transporting the washing machine to its installation site Installation surfaceRemoving the transit bars Installation and connection Re-fitting the transit bars Levelling the machine Screwing out and adjusting the feetWasher and Dryer stack Building under a continuous worktop/in a kitchen runPlease note Drain hose Electronic unit and washing machine housingMiele Waterproof system Inlet hoseConnection to the water supply Extension hose Maintenance and careDrain hose connection Connection to the drainage systemElectrical connection U.K Non-rewireable plugs BSTechnical data Consumption data Consumption data Language Settings menuTime Longer pre-wash Cottons Gentle actionTo enter the lock code To use the washing machine when the lock code is activatedLock code To activate the lock codeBrightness Temperature unitBuzzer Keypad toneAnti-crease Standby display MemoryNot in current prog CareCollection Optional accessoriesFabric conditioner UltraWhite detergentUltraColor detergent for coloured garments Liquid detergent For DelicatesPage Page Page Alteration rights reserved/0712/W 5964 WPS Nr 312 510