Miele W 5964 WP Problem Possible cause Remedy Large amounts, Detergent residue remain

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Problem solving guide

Problem	Possible cause	Remedy

Large amounts of	The water pressure is	– Clean the filter in the
detergent residue remain	too low.	water inlet.
in the detergent		– It may be useful to select
dispenser drawer.		the Water plus extra
		option.
	Powder detergent	In future, add washing
	used in conjunction	powder into the dispenser
	with water softeners	drawer first, and then add
	tends to become	the water softener.
	sticky.

Fabric conditioner is not	The siphon tube is not	Clean the siphon (see
completely dispensed or	correctly positioned or	"Cleaning and care -
too much water remains	is clogged up.	Cleaning the detergent
in the compartment.		dispenser drawer").

The display is in a	A different language	Set the language you want.
different language.	has been selected	The flag symbol will guide
	using the "Language	you.
	" setting.

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Contents Operating instructions For Washing machine W 5964 WPS Caring for our environment Disposal of the packing materialDisposal of your old machine Contents Opening the drum door in the event of a blocked drain outlet Contents Correct application Safety with children Technical safety Page Correct use Page Accessories Operating the washing machine Control panelDisplay Programme selection examplesFollowing are selected via Further programmes/Settings Optional programme packagesFollowing are selected via the display Welcome screen Before using for the first timePreparing the washing machine Set the languageReminder to remove transit bars Run your first programmeCalibrating the load sensor to zero Energy and water consumption When drying with a tumble dryerWashing environmentally and economically DetergentHow to wash correctly Brief instructionsSort the laundry Switch on the washing machine Select a programmeSelect a temperature / spin speed Select an extra optionsLoad the drum 25%Add detergent 100%Select Delay start if required Start the programmeProgramme end unload the drum Stains Extra optionsSteam smoothing ShortFurther extras ShortExtra Rinse and interim spin SpinningFinal spin speed To omit the final spin Rinse holdTo change delay start Delay startTo select delay start To cancel delay startCottons Eco60/Eco40 Max. load 8.0 kg Programme chartCottons Cold to 90C Max. load 8.0 kg Minimum iron Cold to 60C Max. load 3.5 kgExpress Cold to 40C Woollens Cold to 40CHygiene 30C to 90C Freshen upDark garments Cold to 60C Max. load 3.0 kg Shirts Cold to 60C Max. load 2.0 kgDenim Cold to 60C Max. load 3.0 kg Drain / SpinProofing 40C Max. load 2.5 kg Trainers Cold to 40C Max pairs of shoesOuterwear Cold to 40C Max. load 2.5 kg Soft toys Cold to 40C Max. load 1.0 kgPillows Cold to 90C First wash Cold to 40C Max. load 3.0 kgSilks Cold to 30C Max. load 1.0 kg Pillow 80 x 80 cmGarment care label symbols Programme sequence Main wash Rinses SpinningSpecial features in the programme sequences Interrupting a programme Cancelling a programmeChanging the programme sequence Changing a programmeTo deactivate the safety lock Safety lockTo activate the safety lock Adding or removing laundry after a programme has startedDetergent Correct detergentDetergent Right amount to dispense will depend on the following Water softenersWashing with several components Fabric conditioners and liquid starch Colour run and dye removers/ dyesAdding fabric conditioner or starch separately Cleaning the detergent dispenser drawer Cleaning and careCleaning the drum Hygiene info External casing and fascia panelCleaning the detergent dispenser drawer housing Cleaning the filter in the water inlet Problem solving guide Programme does not startOne of the following fault messages appears in the display Fault message Possible cause Remedy1 Fault message Possible cause Remedy Fault message Problem Possible cause Remedy Display indicatesWhen the drum is Load of 25% or noGeneral problems Dispenser drawer Problem Possible cause Remedy Large amountsDetergent residue remain Fabric conditioner is notDoor will not open Procedure for draining the machine Blocked drain outletOpening the drum door Guarantee After sales serviceFuture updates PC Optional spare parts and accessoriesInstallation and connection Front viewRear view Installation surface Transporting the washing machine to its installation siteRemoving the transit bars Installation and connection Re-fitting the transit bars Screwing out and adjusting the feet Levelling the machineBuilding under a continuous worktop/in a kitchen run Washer and Dryer stackPlease note Inlet hose Electronic unit and washing machine housingMiele Waterproof system Drain hoseConnection to the water supply Maintenance and care Extension hoseConnection to the drainage system Drain hose connectionNon-rewireable plugs BS Electrical connection U.KTechnical data Consumption data Consumption data Settings menu LanguageTime Gentle action Longer pre-wash CottonsTo activate the lock code To use the washing machine when the lock code is activatedLock code To enter the lock codeKeypad tone Temperature unitBuzzer BrightnessStandby display Memory Anti-creaseNot in current prog Optional accessories CareCollectionLiquid detergent For Delicates UltraWhite detergentUltraColor detergent for coloured garments Fabric conditionerPage Page Page Alteration rights reserved/0712/W 5964 WPS Nr 312 510