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Problem |
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| Possible Cause | What To Do |
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Incomplete cycle or timer |
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| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
not advancing |
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| improperly connected | sitting on it. |
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| Household drain may | • Check household plumbing. You may need to call |
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| be clogged | a plumber. |
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| Drain hose siphoning; drain hose | • Ensure there is an air gap between hose and drain. |
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| pushed too far down the drain |
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| Washer pump filter may | • Have your pump filter cleaned. |
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| be clogged |
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| Automatic load redistribution | • Timer stops at 1 minute, machine has redistributed the |
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| load once or twice. This is normal operation. Do nothing; |
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| the machine will finish the wash cycle. |
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Loud or unusual noise; |
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| Cabinet moving | • Washer is designed to move 1/4″ to reduce forces |
vibration or shaking |
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| transmitted to the floor. This movement is normal. |
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| All rubber leveling legs are not | • Push and pull on the back right and then back left of your |
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| firmly touching the floor | washer to check if it is level. If the washer is uneven, adjust |
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| the rubber leveling legs so they are all firmly touching the |
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| floor. Your installer should correct this problem. |
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| Unbalanced load | • Open door and manually redistribute load. To check |
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| machine, run rinse and spin with no load. If normal, |
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| unbalance was caused by load. |
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Clothes too wet |
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| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
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| improperly connected | sitting on it. |
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| Household drain may | • Check household plumbing. You may need to call |
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| be clogged | a plumber. |
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| Drain hose siphoning; drain hose | • Ensure there is an air gap between hose and drain. |
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| pushed too far down the drain |
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| Washer pump filter may | • Have your pump filter cleaned. |
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| be clogged |
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| Load is out of balance | • Redistribute clothes and run drain & spin or rinse & spin. |
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| • Increase load size if washing small load containing heavy |
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| and light items. |
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No power/washer not |
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| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
working or dead |
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| improperly connected | sitting on it. |
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| Household drain may | • Check household plumbing. You may need to call |
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| be clogged | a plumber. |
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| Drain hose pushed too far | • Ensure there is an air gap between hose and drain. |
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| down the drain |
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| Washer pump filter may | • Have your pump filter cleaned. |
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| be clogged |
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| Washer is unplugged | • Make sure cord is plugged securely into a working outlet. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on. |
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| Circuit breaker/fuse is | • Check house circuit breakers/fuses. Replace fuses or |
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| tripped/blown | reset breaker. Washer should have separate outlet. |
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| Controls are not set properly | • Hold START/PAUSE button to start cycle. |
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| Automatic self system checks | • First time the washer is plugged in, automatic checks |
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| occur. It may take up to 20 seconds before you can use |
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| your washer. This is normal operation. |
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| 21 |
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Safety Instructions Operating Instructions Installation Instructions Troubleshooting Tips Consumer Support