Fisher & Paykel 4323 Customer Care, Before you call for service or assistance…, Product details

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Customer Care

Before you call for service or assistance…

Check the things you can do yourself.

Refer to your User Guide and check:

1Your appliance is correctly installed.

2You are familiar with its normal operation.

3You have read the problem solving at the back of the book.

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If after checking these points you still need assistance, please refer to your nearest Fisher & Paykel Authorised Repairer, or contact us through our local website listed on the back cover.

In New Zealand if you need assistance...*

Call your Fisher & Paykel retailer who is trained to provide information on your appliance, or if we can be of any further help, please contact our Customer Care Centre,

Toll Free: 0800 FP CARE or 0800 37 2273

Fax: (09) 273 0656

Email: customer.care@fp.co.nz

Postal address: PO Box 58732, Botany, Manukau 2163

If you need service...*

Fisher & Paykel has a network of independent Fisher & Paykel Authorised Repairers whose fully trained technicians can carry out any service necessary on your appliance. Your dealer or our Customer Care Centre can recommend a Fisher & Paykel Authorised Repairer in your area.

In Australia if you need assistance...*

Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants.

Toll Free: 1 300 650 590

Fax: (07) 3826 9298

Email: customer.care@fp.com.au

Postal Address: PO Box 798, Cleveland QLD 4163

If you need service...*

Fisher & Paykel has a network of qualified Fisher & Paykel Authorised Repairers responsible for servicing only Fisher & Paykel branded appliances. Our Customer Care Centre can recommend a qualified Fisher & Paykel Authorised Repairer in your area.

*If you call, write or contact our website please provide: your name and address, model number, serial number, date of purchase and a complete description of the problem. This information is needed in order to better respond to your request for assistance.

Product details can be found on the top left hand side of the console or back panel of the washer cabinet.

Product details

Fisher & Paykel Appliances, Ltd

Model/Serial No.

 

 

 

 

 

Date of Purchase

 

Purchaser

 

Dealer

 

 

Suburb

 

Town

 

 

Country

 

4323_NZ_AU_PAC_GW_MW_Washer_UG11.indd 37

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Contents Installation instructions Intelligence working for you Contents Drain hose Installation instructionsUnpacking LocationTo check if your machine is level Inlet hosesLevelling Cold supply onlyDraining Clothes washer safetyAccessories and spare parts Water supplyBefore you do your first wash Getting startedUsing your Excellence washer DetergentFabric softener Advance PowerWash cycles Wash optionsPride WA55T56MW1 MW512 Fabric softener Using your Pride washerIf you wish to stop your Pride washer LID Lock light Lid lockDefault settings Model variationsBasic cycle descriptions Wash progress lights Clothes care safeguardsWash options and advancing the cycle To select the wash optionsExcellence model only Water levelsManual water level selection Auto water levelWash options saving water and time Quick washExcellence and Pride model Nappy sanitisers/bleach Delay StartWash options SoakWashing woollens Washing bulky itemsTo use your favourite cycle Favourite cycleFavourite cycle To set your favourite cycleTo customise a cycle Customising the wash cyclesLint givers Lint collectors Before you washSorting LoadingAdding the detergent DetergentChoosing the right detergent How much detergent?How much fabric softener? Cleaning the dispenserFabric softener How the fabric softener is dispensedOption adjustment mode To enter option adjustment modeChanging pre-set options Use the buttons on the panel to change the pre-set options MED spin light on Wash temperaturesDefault Rinse optionsLight on Option Controlled coldEnd of cycle beeps Auto water fill levelOut of balance recovery routine SpecificationsMachine information Cold water washing When you have finishedCleaning your Smart Drive Cleaning the inside of your Smart DriveProducts that might damage your Smart Drive Smart Drive sounds and beepsAutomatic lint system Saving water Recycling the wash waterRecycling the water from a deep rinse Return Hose to Drain Manual suds save with syphon backHigh water level light is flashing HOT water temperature light is flashingCold water temperature light is flashing HOT and Cold water temperature lights are flashingSome lights are on but the pattern of lights is unfamiliar Single beep every second and... possible solutionsIf your Smart Drive beeps for help LID Lock light is flashingOperating problems Wash problems Tangling Dye transferPlease keep this User Guide in a safe place Manufacturer’s WarrantyThis warranty does not cover Fisher & Paykel undertakes toAustralia if you need assistance Before you call for service or assistance…Customer Care New Zealand if you need assistanceNZ AU PAC