TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer and Components
Noisy, vibrating, off-balance
Did you completely remove the yellow shipping strap with cotter pins from the rear of the washer? See “Installation Instructions.”
Is the floor flexing, sagging, or not level? Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3⁄4" (1.9 cm) piece of plywood under the washer will reduce the sounds. See “Installation Instructions.”
Is the washer level? The washer must be level. See “Installation Instructions.”
Are the front feet installed? The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. All four feet must be firmly in contact with the floor. See “Installation Instructions.”
Is the load balanced? Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes.
Dispenser operation
Did you follow the manufacturer’s directions when adding detergent and fabric softener to the dispensers (on some models)? Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.
Did you put powdered or liquid
Is the fabric softener dispenser clogged? Clean the fabric softener dispenser. See “Washer Care” for details.
Did you use the Fabric Softener option (on some models)? When using fabric softener, make sure to turn the Fabric Softener knob to the Softener Added position.
Washer Operation
Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash? These are normal washer noises.
Is the washer gurgling or humming? When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
The washer basket moves while washing. This is normal.
Leaking
Are the fill hoses tight?
Are the fill hose gaskets properly seated? Check both ends of each hose. See “Connect the Inlet Hoses” in the Installation Instructions.
Is the drain hose properly installed? The drain hose should be secured to the drainpipe or laundry tub. See “Secure the Drain Hose” in the Installation Instructions.
Is the sink or drain clogged? Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Is water splashing off the tub ring? Center the tub before starting the washer.
Is water splashing off the load? Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes. The fill or spray rinses can splash off the load.
Is the washer properly installed? The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. See “Level the Washer” in the Installation Instructions.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet. Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
Washer won’t run, fill, rinse, or agitate; washer stops
Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord? Do not use an extension
cord.
Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.
Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks.
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