Plantronics MX10 manual You may need to adjust the Outgoing, Confirm that the Telephone/Amplifier

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	M A I N T E N A N C E A N D
	T R O U B L E S H O O T I N G
Maintenance Hints
Trouble Shooting Guide
PROBLEM	ITEMS TO CHECK
	If you are using an AC Power Supply, confirm that it
I DO NOT HEAR A
DIAL TONE WHEN I	is plugged in and the power outlet is turned on.
TRY TO MAKE OR	If you are using batteries, confirm that they are
RECEIVE A PHONE
CALL.	good and placed in the battery compartment cor-
	rectly.
	Confirm that the Headset/Handset Selector Switch is
	switched to Headset ( ).
	Confirm that you have lifted the telephone handset
	out of the cradle.
	Confirm that the telephone handset cable and the
	short curly cord to the telephone are connected in
	the correct jacks (see Part 1 of this guide).
	Confirm that the Telephone/Amplifier Compatibility
	Switch is in the correct setting for your phone (see
	"Set the Telephone/Amplifier Compatibility Switch”
	on page 4). You may want to try moving the switch
	through all of the positions until you hear a clear
	dial tone. Experimenting with various switch
	settings will not harm the amplifier or your phone.

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M A I N T E N A N C E A N D

T R O U B L E S H O O T I N G

Maintenance Hints

Trouble Shooting Guide

P R O B L E M ITEMS TO CHECK

MY CALLERS SAY	Make sure the microphone of your headset is
THAT THEY CAN’T	positioned in front or near your mouth. If you
HEAR ME AT ALL	are using a “noise-cancelling” headset, the
OR THEY CAN’T
	position of the microphone is very important.
HEAR ME VERY
WELL.	You may need to adjust the “Outgoing
	Volume”. See “Adjusting Outgoing Volume” on
	page 11.
	Confirm that the Telephone/Amplifier
	Compatibility Switch is in the correct setting for
	your phone (see "Set the Telephone/Amplifier
	Compatibility Switch” on page 4). You may
	want to try moving the switch through all of the
	positions until your caller hears you clearly.
	Experimenting with various switch settings will
	not harm the amplifier or your telephone.
I GET A LOW PITCH	Change the Telephone/Amplifier Compatibility
HUM IN MY HEADSET	Switch between position 5 and 6 to see if the
SPEAKER AND/OR MY	hum goes away in either position. Use the posi-
CALLERS COMPLAIN
	tion with no hum.
THEY CAN HEAR HUM.
	Ensure the Audio Device Cable is routed away
	from your monitor or other electrical device.
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