Mitel 5604 manual Call Handling for MiVoice Business, Accessing Features

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Call Handling for MiVoice Business

Call Handling for MiVoice Business

Tip: These feature descriptions apply to the use of the 5604 Wireless Handset on MiVoice Business. For information on the Call Handling features on the Mitel 5000, see “Call Handling for the Mitel 5000 CP” on page 32.

During a call you may need to use features, such as Hold, Transfer, Conference, Call Swap, Callback, and Call Park.

You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicted in the following image.

Figure 6: Accessing Features

Note: Some functions are system dependent and/or require configuration in the handset via PDM/WSM3.

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Contents MiVOICE Business and 5000 Communications Platforms Trademarks Iii Wireless Handset User Guide Call Operator Config Assistant Reverse Transfer Automatic Call after Alarm Vii Viii About Your Phone Mitel 5604 Wireless Handset User Guide LED Elements of the HandsetFeatures and Functions Chargers Contacting Emergency ServicesDesktop Charger Rack ChargerExposure to Radio Frequency Signals Tips for your Comfort and SafetyFrequency Range Dont Cradle the HandsetEnvironmental Requirements Chemical ResistanceDect Handset Icons Icons and Text in the DisplayAbout Your Phone System dependent Keys and Buttons Volume Button Hot KeysMultifunction Button Standby Mode, and Number Input Mode Text Input ModeAlphanumeric Keys Headset Customizing Your Phone Switch the Handset On/OffLog a Shared/Hot Desk Phone On/Off Log on a HandsetLock/Unlock the Keypad in Idle Mode Turn On/Off the Audible SignalLock/Unlock the Keypad Log off a HandsetLock/Unlock the Keypad during a Call Lock/Unlock the HandsetUsing the Loudspeaking Function Call List Making and Answering CallsMake a Call Pre-DialDial the Sender of a Message Dial a Number from the Call ListDial a Number from the Local Phonebook Dial a Name from the Central PhonebookDial a Number from the Company Phonebook Answer a CallAnswer a Call End a CallDuring a Call Adjust the Volume during a CallOpen Contacts during a Call Open Messaging during a CallLock/Unlock the Keypad during a Call Start a New Call during a ConversationDeclining a Call with a Predefined Message Mitel 5604 Wireless Handset User Guide Call Handling for MiVoice Business Accessing FeaturesHold TransferRetrieve a Held Call Conference Answer Call WaitingMethod Call Park CallbackCalls Advanced Features for MiVoice BusinessCall Forward Call PickupDo Not Disturb Direct GroupLoudspeaker Call Handling for the Mitel 5000 CP Call Handling for the Mitel 5000 CP Conference Advanced Features for the 5000 CP Config Assistant Call OperatorReverse Transfer Messaging Incoming Message for 5604 Services LicenseMessage List Receive a MessageDelete a Messages Reply to a MessageForward a Message Call the Sender of the MessageSave a Number Write and Send a MessageOpen a Sent Message Unsent MessagesDelete/Delete All Forward messageReview Inbox Content while Reading a Message Send a Message to Another DestinationDelete Message Receive a Message with Request for Answer Message Queuing and Message PriorityAccept/Reject a Message Message Queuing and Priority Message Priority and Call PriorityInteractive Messaging Message Indication RepetitionInteractive Message Colored Messaging Calling while Reading a Text MessageCalling the Message Sender Calling a Different Party Message TemplatesAnswering a Text Message with a Predefined Message Templates MenuMobile Data Send Mobile DataSend Mobile Data with a Prefix Procedure Call Voice Mail One Key Voice Mail AccessReceive a Voice Mail Check the Voice Mail InboxPush-button Alarm Alarm OperationAcoustic Location Signal Test AlarmAlarm with Data Automatic Call after AlarmCustomizing the Menu Tree Menu TreeContacts Profile Messaging ServicesShort cuts Connections Settings Additional In Call Functions CallNavigate the Menu HeadsetsConnections Menu SystemNavigate the Menu Subscribe to Other SystemRename System Unsubscribe SystemEnd Call When put In Charger Switch off While ChargingCharger PriorityLoudspeaking Handsfree While Charging Mute Handset While ChargingLog Off Handset While Charging Change Profile While ChargingCall List Calls MenuCall Time Missed CallsSend a Message Delete an Entry from the Call ListPush to Talk PTT Voice Style Calls Handset initiatedAccept a PTT Invitation Voice Style PTT Message Style System/Application Initiated Reject a PTT Invitation Voice StyleAccept a PTT Invitation Message Style Reject a PTT Invitation Message StyleShort Cuts Menu Define a Soft KeyCall a PTT Group Define a Navigation Key Define a Hot KeyServices Menu Define the Multifunction or Alarm1 ButtonAdd a Service Delete a Service Edit a ServiceInbox Reply to SenderWrite a New Message Call a SenderCall a Number in Text Sent Messages Add a New Profile Profiles MenuCreate a Profile based on Another Profile Activate a ProfileEdit a Profile Delete a ProfileCall a Contact Contacts MenuAdd a Contact Add a New ContactEdit a Contact Delete a ContactAdd from the Call List Search by Name Central PhonebookSearch by Number View Last Search ResultSound and Alert Settings Settings MenuAdjust the Ringer Volume Set Message Alerts for MailSet the Key Sound Turn the Vibrator On/OffActivate the Automatic Key Lock Keypad Lock SettingsDeactivate the Automatic Key Lock Automatic Key UnlockActivate the Phone Lock Phone Lock SettingsDeactivate the Phone Lock Change the PIN CodeScreen Saver Display SettingsBrightness ContrastTime and Date Settings Set a Time FormatSet a Date Format Change Text Size for Messages AnsweringAnswering Key Answering BehaviourChange the Owner ID Change the Menu LanguageAdmin Menu Advanced FunctionsClear Lists in Charger Software Upgrade and Additional Features Handset Updates via Charging RackSystem Handling Update Completed while in Charger Operational Problems TroubleshootingDisplay shows Probable cause Action or comment Error or Warning MessagesLED Error Indications Operation Notice Accessibility and Voice QualityOperating Area Out of RangeMaintenance of Batteries MaintenanceBefore Starting the Easy Replacement Procedure Easy Replacement of HandsetEasy Replacement using the 5604 Programmer Easy Replacement ProcedureLED indication Description LED Indications during Easy ReplacementAttach the Swivel-type Clip Attach the Hinge-type ClipRelated Documents Attach Cover for No ClipIndex Mitel 5604 Wireless Handset User Guide 104
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5604 specifications

The Mitel 5604 IP Phone is a robust communication solution designed for businesses seeking to enhance their telephony experience. This desktop phone is part of Mitel’s suite of business communication systems and is particularly known for its user-friendly interface and advanced feature set tailored for productivity.

One of the key features of the Mitel 5604 is its high-quality audio. It offers Handsfree speakerphone functionality, which enables users to engage in conversations without the need to hold the handset, thus promoting a collaborative work environment. The device also supports wideband audio, which ensures enhanced voice clarity during calls, reducing misunderstandings and increasing the effectiveness of communication.

The Mitel 5604 is equipped with a large, backlit LCD display, which provides users with a clear view of call information, directories, and menus. The intuitive interface makes navigating through features and settings simple, reducing the learning curve for new users. Additionally, with programmable keys, users can customize their phone experience by assigning frequently used functions or contacts for quick access.

In terms of connectivity, the Mitel 5604 supports Power over Ethernet (PoE), allowing for a single cable connection for both data and power. This feature simplifies the installation process and helps reduce clutter on the desk. The phone is also compatible with various VoIP protocols, providing flexibility for integration into existing communication networks.

Furthermore, the Mitel 5604 comes with built-in support for a wide range of applications, including call forwarding, call waiting, conference calling, and do not disturb functions. This makes it ideal for professionals who require advanced communication tools to manage their calls effectively.

Security is also a priority for Mitel, and the 5604 includes features such as encryption for secure communication. This is essential for businesses that handle sensitive information and require a high degree of privacy in their communications.

In summary, the Mitel 5604 IP Phone shines through its high-quality audio, user-friendly interface, versatile connectivity options, and extensive feature set designed for today’s fast-paced business environment. It serves as an essential tool for enhancing workplace productivity and effective communication.
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