Maintenance
Diagnostics
STRATAGY.LOG
Stratagy IVP8 contains a file named STRATAGY.LOG that is written to every time the
Stratagy IVP8 system properly shuts down and successfully boots up. If a Stratagy IVP8 system is turned off without a proper shutdown, there may be file corruption. A startup without a shutdown preceding it in the STRATAGY.LOG is the first indication.
Some of the information contained in this file is how many channels (ports) the system started up with and the CKDB execution summary that tells you basically that all of your messages have a home.
➤To copy STRATAGY.LOG
1.From the Tools menu, press 8. The Filecopy screen displays (see page 39 for details).
2.Using the Filecopy option, copy the STRATAGY.LOG file to the Stratagy Admin PC’s hard drive. You can view it using any common text editor.
MSG.LOG
If you need to check actions related to specific types of messaging, you can enable MSG.LOG in the System Configuration file. In this file, Stratagy IVP8 logs every message received and every mailbox that checks for messages along with the DTMF entered.
Important! Since the MSG.LOG file continuously collects information, we recommend that you do not enable the file unless you are looking for specific information. Otherwise, the file takes up space on the hard drive that could be used for message storage.
➤To enable MSG.LOG
1.From the Tools menu, press 6. The system configuration file displays. The parameters are listed in alphabetical order.
2.Enable the msg_log parameter by removing the # sign in the string:
#set msg_log ‘MSG.LOG’
See Chapter 3 – Configuring Stratagy IVP8 in the Stratagy R3 I&M Manual for instructions.
3.Press ESC. The Stratagy System Config screen displays.
4.From the Stratagy System Config screen, press 1 to save your changes. Stratagy Admin transmits the file to the Stratagy IVP8.
5.When complete, press any key to continue. The system starts logging the information to the MSG.LOG file. The DOS prompt displays.
6.(Optional) Restart Stratagy Admin.
➤To copy MSG.LOG
1.From the Tools menu, press 8. The Filecopy screen displays (see page 39 for details).
2.Using the Filecopy option, copy the STRATAGY.LOG file to the Stratagy Admin PC’s hard drive. You can view it using any common text editor.
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