Mitel 5020 manual IP Phone

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M I T E L N E T W O R K S

5020 IP Phone

USER GUIDE

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Contents IP Phone 3300 ICP Contents Call Handling About Your Phone Phone status indicatorsFor Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Protect your hearing Adjusting the viewing angleTo tilt your phone for better viewing Changing Handsets Speaker Volume Control Handset Receiver Volume ControlCustomizing Your Phone Ringer ControlLanguage Change Feature KeysTo display information about a key To re-program a personal keyMake a call Making and Answering CallsAnswer a call PhonebookRedial Saved Number RedialTo redial the last number that you manually dialed To save the last number that you manually dialedTo dial a stored Speed Call number Speed Call KeysTo store a Speed Call number To dial a stored personal Speed Call number Speed Call PersonalTo store a personal Speed Call number Handsfree Operation Auto-Answer Call HandlingHold Conference TransferConference Split Swap Add HeldTo move a call on Hold to another line appearance To alternate between the two partiesTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward End Chaining Call Forward RemoteCall Forward Override Call Forward ForcedMessaging Advisory To respond to a message waiting condition on your phone Messaging CallbackTo answer a Callback To check for messages from a remote stationMessaging Cancel All Callbacks Messaging Cancel CallbackTo cancel a Callback To cancel all CallbacksAccount Codes Using Advanced FeaturesCall Park Call PickupDo Not Disturb CamponOverride PagingTo enable or disable Handsfree Answerback To answer a page while using the handsetDirect Paging To page a partyHeadset Operation ReminderTo answer a call Headset Operation with Feature Control SwitchTo mute the headset microphone To respond to a Group Page by using Meet Me Answer To turn Music on and off when the phone is idleMusic Group Paging / Meet Me AnswerTo flash a trunk while talking on an outside call Trunk FlashRecord a Call To log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneTo display the call history, and view call detail Call HistoryTo return a call To delete all missed, answered, or outgoing call logs Tag CallTo delete a particular call from the call log To tag a malicious callFeature Access Codes

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