Mitel 5020 manual Record a Call

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Record a Call

This feature uses your voice mail system to record your phone conversations.

Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

To start recording while on a two-party call:

zPress the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.)

Note: Your system may be programmed to automatically begin recording external calls when you or the other answers.

To pause recording:

zPress the Pause softkey.

To resume recording after pausing:

zPress the Resume softkey.

To stop a recording without saving it:

zPress the Stop&Erase softkey.

To stop and save a recording:

zPress the Stop&Save softkey.

Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing TRANS/CONF or a DSS key, may also save the recording.

To listen to a recording:

1.Lift the handset.

2.Access your voice mailbox.

3.Follow the prompts to retrieve the recording.

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Contents IP Phone 3300 ICP Contents Call Handling About Your Phone Phone status indicatorsFor Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Protect your hearing Adjusting the viewing angleTo tilt your phone for better viewing Changing Handsets Ringer Control Handset Receiver Volume ControlSpeaker Volume Control Customizing Your PhoneTo re-program a personal key Feature KeysLanguage Change To display information about a keyPhonebook Making and Answering CallsMake a call Answer a callTo save the last number that you manually dialed RedialRedial Saved Number To redial the last number that you manually dialedTo dial a stored Speed Call number Speed Call KeysTo store a Speed Call number To dial a stored personal Speed Call number Speed Call PersonalTo store a personal Speed Call number Handsfree Operation Auto-Answer Call HandlingHold Conference TransferConference Split To alternate between the two parties Add HeldSwap To move a call on Hold to another line appearanceTo program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward End Chaining Call Forward RemoteCall Forward Override Call Forward ForcedMessaging Advisory To check for messages from a remote station Messaging CallbackTo respond to a message waiting condition on your phone To answer a CallbackTo cancel all Callbacks Messaging Cancel CallbackMessaging Cancel All Callbacks To cancel a CallbackCall Pickup Using Advanced FeaturesAccount Codes Call ParkPaging CamponDo Not Disturb OverrideTo page a party To answer a page while using the handsetTo enable or disable Handsfree Answerback Direct PagingHeadset Operation ReminderTo answer a call Headset Operation with Feature Control SwitchTo mute the headset microphone Group Paging / Meet Me Answer To turn Music on and off when the phone is idleTo respond to a Group Page by using Meet Me Answer MusicTo flash a trunk while talking on an outside call Trunk FlashRecord a Call To remotely log out a Hot Desking phone Hot DeskingTo log into a Hot Desking phone the phone must be idle To log out of Hot Desking phone the phone must be idleTo display the call history, and view call detail Call HistoryTo return a call To tag a malicious call Tag CallTo delete all missed, answered, or outgoing call logs To delete a particular call from the call logFeature Access Codes
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