Mitel 5020 Call History, To display the call history, and view call detail, To return a call

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Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.

To display the call history, and view call detail:

1.Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *.

2.To browse though the list of missed calls, press the Yes softkey, followed by the UP and DOWN keys to scroll through the list. To view answered or outgoing calls, press the No softkey (once for answered, twice for Outgoing). Use the UP and DOWN keys to scroll through the list of answered or outgoing calls.

3.To view the number of the call, press the Detail softkey while the call record is displayed. Pressing the Next softkey displays the time and date.

To return a call:

1.Display the call you want to return.

2.Do one of the following:

„If the call is internal, and the caller name is known, press the Call softkey. For unknown numbers, the Call softkey is not displayed.

„If the call is external, and you normally need to precede external calls with a digit such as 9, its likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you are prompted to edit the dialed digits manually by placing a flashing cursor at the first digit position, using the --> softkey icon in the middle of the display. Use the --> softkey to move the cursor to the appropriate digit and press Clear to delete the digit. When you have deleted the required digits, type the correct digits to replace them. When you have the dial string edited to suit your needs, press the Call softkey to dial the number.

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Contents IP Phone 3300 ICP Contents Call Handling About Your Phone Phone status indicatorsTips for Your Comfort and Safety For Users on Resilient 3300 ICP SystemsDont cradle the handset Adjusting the viewing angle Protect your hearingTo tilt your phone for better viewing Changing Handsets Speaker Volume Control Handset Receiver Volume ControlCustomizing Your Phone Ringer ControlLanguage Change Feature KeysTo display information about a key To re-program a personal keyMake a call Making and Answering CallsAnswer a call PhonebookRedial Saved Number RedialTo redial the last number that you manually dialed To save the last number that you manually dialedSpeed Call Keys To dial a stored Speed Call numberTo store a Speed Call number Speed Call Personal To dial a stored personal Speed Call numberTo store a personal Speed Call number Handsfree Operation Call Handling Auto-AnswerHold Transfer ConferenceConference Split Swap Add HeldTo move a call on Hold to another line appearance To alternate between the two partiesCall Forward To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward End Chaining Call Forward RemoteCall Forward Forced Call Forward OverrideMessaging Advisory To respond to a message waiting condition on your phone Messaging CallbackTo answer a Callback To check for messages from a remote stationMessaging Cancel All Callbacks Messaging Cancel CallbackTo cancel a Callback To cancel all CallbacksAccount Codes Using Advanced FeaturesCall Park Call PickupDo Not Disturb CamponOverride PagingTo enable or disable Handsfree Answerback To answer a page while using the handsetDirect Paging To page a partyHeadset Operation ReminderHeadset Operation with Feature Control Switch To answer a callTo mute the headset microphone To respond to a Group Page by using Meet Me Answer To turn Music on and off when the phone is idleMusic Group Paging / Meet Me AnswerTo flash a trunk while talking on an outside call Trunk FlashRecord a Call To log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneCall History To display the call history, and view call detailTo return a call To delete all missed, answered, or outgoing call logs Tag CallTo delete a particular call from the call log To tag a malicious callFeature Access Codes
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