Mitel 5020 manual Using Advanced Features, Account Codes, Call Park, Call Pickup

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USING ADVANCED FEATURES

Account Codes

To use Forced Account Codes:

1.Lift the handset.

2.Dial the Account Code digits.

3.Press #.

To enter an Account Code during a call:

1.Press SUPERKEY.

2.Press the Yes softkey.

3.Dial the Account Code digits.

4.Press the Save softkey.

5.Do one of the following:

„For a verified account code, press the Yes softkey.

„For a non-verified account code, press the No softkey.

Call Park

To retrieve a call parked by the attendant:

1.Lift the handset.

2.Dial *23.

3.Dial the console ID and the Hold Slot number.

Call Pickup

To answer a call that is ringing at another station in your Pickup Group:

1.Lift the handset.

2.Press the Pickup softkey.

To answer a call that is ringing at a station not in your Pickup Group:

1.Lift the handset.

2.Dial **6.

3.Dial the number of the ringing station.

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Contents IP Phone 3300 ICP Contents Call Handling Phone status indicators About Your PhoneTips for Your Comfort and Safety For Users on Resilient 3300 ICP SystemsDont cradle the handset Adjusting the viewing angle Protect your hearingTo tilt your phone for better viewing Changing Handsets Handset Receiver Volume Control Speaker Volume ControlCustomizing Your Phone Ringer ControlFeature Keys Language ChangeTo display information about a key To re-program a personal keyMaking and Answering Calls Make a callAnswer a call PhonebookRedial Redial Saved NumberTo redial the last number that you manually dialed To save the last number that you manually dialedSpeed Call Keys To dial a stored Speed Call numberTo store a Speed Call number Speed Call Personal To dial a stored personal Speed Call numberTo store a personal Speed Call number Handsfree Operation Call Handling Auto-AnswerHold Transfer ConferenceConference Split Add Held SwapTo move a call on Hold to another line appearance To alternate between the two partiesCall Forward To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Call Forward End ChainingCall Forward Forced Call Forward OverrideMessaging Advisory Messaging Callback To respond to a message waiting condition on your phoneTo answer a Callback To check for messages from a remote stationMessaging Cancel Callback Messaging Cancel All CallbacksTo cancel a Callback To cancel all CallbacksUsing Advanced Features Account CodesCall Park Call PickupCampon Do Not DisturbOverride PagingTo answer a page while using the handset To enable or disable Handsfree AnswerbackDirect Paging To page a partyReminder Headset OperationHeadset Operation with Feature Control Switch To answer a callTo mute the headset microphone To turn Music on and off when the phone is idle To respond to a Group Page by using Meet Me AnswerMusic Group Paging / Meet Me AnswerTrunk Flash To flash a trunk while talking on an outside callRecord a Call Hot Desking To log into a Hot Desking phone the phone must be idleTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phoneCall History To display the call history, and view call detailTo return a call Tag Call To delete all missed, answered, or outgoing call logsTo delete a particular call from the call log To tag a malicious callFeature Access Codes
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