Lucent Technologies 108522426 manual Hold, Conference, Transfer

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Call Handling

Hold

When you have a call or conference on hold, your telephone beeps once each minute and the display briefly shows Call on Hold.

1.Press the Hold button to put a call on hold.

Do not press the Drop button to end a conference while the call is on hold.

2.To return to the call or conference on hold, press the flashing ICOM, SA, or line button that is holding the call.

Conference

A conference call can have up to three inside participants, including yourself, and up to two outside participants.

1.Dial the first outside number or extension. Announce the call.

2.Press the Conf button to put the call on hold.

3.Select an ICOM, SA, or numbered line button.

4.Dial the next number or extension, or press the DSS button.

5.Announce the call and press the Conf button.

6.Repeat Steps 2–5 for each participant.

•Press the Drop button and line button to drop any participant added.

•Press the Hold button to temporarily leave the conference. Then press any participant’s line to rejoin the confer- ence.

7.To end the conference, hang up.

!SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on that extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

Transfer

Ask your System Manager whether your system is programmed for one-touch transfer with automatic completion. For information about Auto Dial buttons, see p. 20. If your co-worker is unavailable, consider using Barge-In (p. 21), Paging (p. 25), Park

(p. 25), or Camp-On(p. 22).

To transfer a call with one-touch transfer and automatic completion:

Press the DSS or Auto Dial button for the co-worker to receive the call. You do not announce the call.

To transfer a call with one-touch transfer without automatic completion:

1.Press the DSS or Auto Dial button for the co-worker to receive the call.

2.Announce the call and hang up.

To transfer a call without one-touch transfer or automatic completion:

1.Press the Transfer button.

2.Press the DSS or Auto Dial button or dial the extension for the co-worker to receive the call.

3.Announce the call and hang up.

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Contents Merlin Magix Integrated System Page Contents Your Direct-Line Console Understanding Your DSS Imprinted vs. Programmed Buttons Line ButtonsLine Button Lights Tone Meaning TonesRings Ring MeaningFeature Finder Give your telephone its own distinctive ring See Rings, p Program a feature on an unused line buttonUse the Volume button, p See Rings, p , and Coverage, pDisplay telephones Other message Signal a co-worker to contact youLet a co-worker know you called See Messaging, pp MailSupra Binaural. Sound in both ears HeadsetsHeadpieces To use Headset Status Headset FeaturesTo use Headset Hang Up To use Headset Auto AnswerMaking Calls Call HandlingAnswering Calls Transfer HoldConference Messaging Messaging Features TableSee Reminders, p Preset time Voice mailSend/Remove Message RemindersYou have a fax Signaling & NotifyReceiving Messages Person who calledLeaving Messages Posting MessagesTo dial a number, press the button next to the listing DirectoriesExtension & System Directory Press the Exit button Home button on MLX telephones to exitPersonal Directory Other Features Using FeaturesDisplay-Only Features Feature CodesAlarm Clock & Timer Often-Used FeaturesAlarm Account CodesSecurity Alert Authorization CodesAuto Dial Press the button to be programmedBarge-In Callback & Line RequestCoverage Call WaitingCamp-On To complete a call and answer a waiting callExtension Status Hotel/Motel Direct Voice MailDo Not Disturb To useNight Service Forward & Follow MePark To use when a Loudspeaker Page button is programmedPaging To park a call at a Park Zone, do one of the followingTo use Park and Paging Park & PickupPickup To pick up a parked callRedial PrivacySystem Speed Dial Voice AnnounceDisplay Reference Home Screen Menu ScreenInspect Screen Feature ScreenFeature Screen Options When you These options are available Display Programming Programming Buttons & SettingsTo program using the display Code ProgrammingProgramming Codes Page Conf Special CharactersPauses allowed Dialing sequence or to separate grouped digits
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