Cisco Systems CTX 670 manual Testing the Integration, To Enable Extensions Beginning with Zero

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Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

Testing the Integration

If the phone system uses extension numbers that begin with zero (for example, 0123 or 09876), do the following procedure.

Note that after the procedure is done all extension numbers must have the same number of digits. In this case, for example, 0123 and 1234 are both allowed, but 0123 and 234 are not allowed. The extension 234 would be interpreted as 0234.

To Enable Extensions Beginning with Zero

Step 1 On the Windows Start menu, click Programs > Cisco Unity > Manage Integrations. UTIM appears.

Step 2 In the left pane of the UTIM window, click the phone system integration, and click the Properties node.

Step 3 In the right pane of the UTIM window, click the Integration tab.

Step 4 Note the name of the Switch.ini file that appears in the Configuration File field.

Step 5 Exit UTIM.

Step 6 On the Windows Start menu, click Programs > Accessories > Notepad. The Notepad window appears.

Step 7 On the File menu, click Open.

Step 8 In the Open dialog box, browse to the \CommServer\IntLib directory, and double-click the name of the Switch.ini file you noted in Step 4.

Step 9 In the Configuration section of the file, insert the following line:

AllowZeroLeadingExtensions=1

If the line is already present in the Configuration section, confirm that the final digit is 1.

Step 10 Save the file, and exit Notepad.

Step 11 For the settings to take effect, restart the Cisco Unity server.

Testing the Integration

To test whether Cisco Unity and the phone system are integrated correctly, do the following procedures in the order listed.

If any of the steps indicate a failure, refer to the following documentation as applicable:

•The installation guide for the phone system.

•Cisco Unity Troubleshooting Guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.

•The setup information earlier in this guide.

To Set Up the Test Configuration

Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity is connected to.

Step 2 Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered.

Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksPhone System RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationCisco Unity Server Integration DescriptionCall Information Integration FunctionalityField Considerations Integrations with Multiple Phone SystemsNumber of Voice Messaging Ports That Will Answer Calls Number of Voice Messaging Ports to InstallTo Program the Toshiba CTX 670 Phone System Programming the Toshiba CTX 670 Phone SystemTo Create an Integration Transfer Type UsageField Setting Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable Extensions Beginning with Zero Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationReasons to Use Alternate Extensions Deleting an Existing IntegrationAlternate Extensions To Delete an Existing IntegrationHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions To Modify or Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify or Delete Alternate MWIs To Set Up Alternate MWIs for ExtensionsConvention Description ConventionsOrdering Documentation Obtaining DocumentationCisco.com Product Documentation DVDCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-4404-07
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