Cisco Systems CTX 670 manual To Test an External Call with Release Transfer

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Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

Testing the Integration

Step 12 Under Message Waiting Indicators (MWIs), check Use MWI for Message Notification. Step 13 In the Extension field, enter x.

Step 14 Click the Save icon.

Step 15 Open the Status Monitor by doing one of the following:

•In Internet Explorer, go to http://<Cisco Unity server name>/web/sm.

•Double-click the desktop shortcut to the Status Monitor.

•In the status bar next to the clock, right-click the Cisco Unity tray icon and click Status Monitor.

To Test an External Call with Release Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.

Step 2 On the Status Monitor, note which port handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity correctly released the call and transferred it to Phone 1.

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to “Idle.” This state means that release transfer is successful.

Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity and that you hear the greeting for the test subscriber. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity, which correctly interpreted the information.

Step 7 On the Status Monitor, note which port handles this call.

Step 8 Leave a message for the test subscriber and hang up Phone 2.

Step 9 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs.

To Test Listening to Messages

Step 1 From Phone 1, enter the internal pilot number for Cisco Unity.

Step 2 When asked for your password, enter the default password. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity, which correctly interpreted the information.

Step 3 Confirm that you hear the recorded voice name for the test subscriber (if you did not record a voice name for the test subscriber, you will hear the extension number for Phone 1). Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension.

Step 4 When asked whether you want to listen to your message, press 1.

Step 5 After listening to the message, press 3 to delete the message.

Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksTask List to Make Changes to an Integration RequirementsTask List to Delete an Existing Integration Phone SystemCall Information Integration DescriptionIntegration Functionality Cisco Unity ServerField Considerations Integrations with Multiple Phone SystemsNumber of Voice Messaging Ports That Will Answer Calls Number of Voice Messaging Ports to InstallTo Program the Toshiba CTX 670 Phone System Programming the Toshiba CTX 670 Phone SystemTo Create an Integration Transfer Type UsageField Setting Selection Control Effect Click Save To Enable Extensions Beginning with Zero Testing the IntegrationTo Set Up the Test Configuration Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco UnityTo Delete the Test Subscriber Requirements Integrating a Secondary Server for Cisco Unity FailoverIntegration Description To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationAlternate Extensions Deleting an Existing IntegrationTo Delete an Existing Integration Reasons to Use Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsHow Alternate Extensions Work Alternate MWIs Setting Up Alternate MWIsTo Modify or Delete Alternate Extensions To Modify or Delete Alternate MWIs To Set Up Alternate MWIs for ExtensionsConvention Description ConventionsCisco.com Obtaining DocumentationProduct Documentation DVD Ordering DocumentationDocumentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-4404-07
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