Cisco Systems CTX 670 manual Number of Voice Messaging Ports to Install

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Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

Table 1

Settings for the Voice Messaging Ports (continued)

 

 

 

Field

 

Considerations

 

 

Message Notification

Check this check box to designate the port for notifying subscribers of messages. Assign

 

 

Message Notification to the least busy ports.

 

 

 

Dialout MWI

 

Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI

(not used by serial or SMDI

to the least busy ports.

 

integrations)

 

 

 

 

 

AMIS Delivery

 

Check this check box to designate the port for making outbound AMIS calls to deliver voice

(available with the AMIS

messages from Cisco Unity subscribers to users on another voice messaging system.

Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol,

licensed feature only)

which provides an analog mechanism for transferring voice messages between different

 

 

 

 

voice messaging systems.

 

 

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

 

 

Because the transmission of outgoing AMIS messages may tie up voice ports for long

 

 

periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule

 

 

page so that outgoing AMIS calls are placed during closed hours or at times when

 

 

Cisco Unity is not processing many calls.

 

 

TRAP Connection

Check this check box so that subscribers can use the phone as a recording and playback

 

 

device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the

 

 

least busy ports.

 

 

 

The Number of Voice Messaging Ports to Install

The number of voice messaging ports to install depends on numerous factors, including:

•The number of calls Cisco Unity will answer when call traffic is at its peak.

•The expected length of each message that callers will record and that subscribers will listen to.

•The number of subscribers.

•The number of ports that will be set to dial out only.

•The number of calls made for message notification.

•The number of MWIs that will be activated when call traffic is at its peak.

•The number of AMIS delivery calls.

•The number of TRAP connections needed when call traffic is at its peak. (TRAP connections are used by Cisco Unity web applications and e-mail clients to play back and record over the phone.)

•The number of calls that will use the automated attendant and call handlers when call traffic is at its peak.

It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.

The Number of Voice Messaging Ports That Will Answer Calls

The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers. Typically, the voice messaging ports that answer calls are the busiest.

You can set voice messaging ports to both answer calls and to dial out (for example, to send message notifications). However, when the voice messaging ports perform more than one function and are very active (for example, answering many calls), the other functions may be delayed until the voice messaging port is free (for example, message notifications cannot be sent until there are fewer calls to

Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

 

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Contents Task List to Create the Integration Integration TasksTask List to Make Changes to an Integration RequirementsTask List to Delete an Existing Integration Phone SystemCall Information Integration DescriptionIntegration Functionality Cisco Unity ServerField Considerations Integrations with Multiple Phone SystemsNumber of Voice Messaging Ports That Will Answer Calls Number of Voice Messaging Ports to InstallTo Program the Toshiba CTX 670 Phone System Programming the Toshiba CTX 670 Phone SystemTo Create an Integration Transfer Type UsageField Setting Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable Extensions Beginning with Zero Select New Exchange Subscriber To Test Listening to Messages To Test an External Call with Release TransferTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements To Set Up the Secondary Server for Failover Setting Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility To Change the Settings for an Integration Changing the Settings for an Existing IntegrationAlternate Extensions Deleting an Existing IntegrationTo Delete an Existing Integration Reasons to Use Alternate ExtensionsHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions To Modify or Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify or Delete Alternate MWIs To Set Up Alternate MWIs for ExtensionsConvention Description ConventionsCisco.com Obtaining DocumentationProduct Documentation DVD Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Cisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Page OL-4404-07
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