Cisco Systems CTX 670 To Set Up Supervised Transfer on Cisco Unity, To Test Supervised Transfer

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Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

Testing the Integration

Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs.

Step 7 Hang up Phone 1.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

To Set Up Supervised Transfer on Cisco Unity

Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.

If the name of the test subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select the name of the test subscriber in the list that appears.

For more information on transfer settings, refer to the “Subscriber Template Call Transfer Settings” section in the Cisco Unity Administrator Help.

Step 2 Under Transfer Type, click Supervise Transfer.

Step 3 Set the Rings to Wait For field to 3.

Step 4 Click the Save icon.

To Test Supervised Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.

Step 2 On the Status Monitor, note which port handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.

Step 6 Confirm that, after three rings, you hear the greeting for the test subscriber. Hearing the greeting means that Cisco Unity successfully recalled the supervised-transfer call.

Step 7 During the greeting, hang up Phone 2.

Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

To Delete the Test Subscriber

Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.

If the name of the test subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select the name of the test subscriber in the list that appears.

Step 2 In the title bar, click the Delete Subscriber icon (the X).

Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

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Contents Integration Tasks Task List to Create the IntegrationTask List to Delete an Existing Integration RequirementsTask List to Make Changes to an Integration Phone SystemIntegration Functionality Integration DescriptionCall Information Cisco Unity ServerIntegrations with Multiple Phone Systems Field ConsiderationsNumber of Voice Messaging Ports to Install Number of Voice Messaging Ports That Will Answer CallsProgramming the Toshiba CTX 670 Phone System To Program the Toshiba CTX 670 Phone SystemTransfer Type Usage To Create an IntegrationField Setting Selection Control Effect Click Save To Set Up the Test Configuration Testing the IntegrationTo Enable Extensions Beginning with Zero Select New Exchange Subscriber To Test an External Call with Release Transfer To Test Listening to MessagesTo Delete the Test Subscriber To Set Up Supervised Transfer on Cisco UnityTo Test Supervised Transfer Integration Description Integrating a Secondary Server for Cisco Unity FailoverRequirements Setting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility Changing the Settings for an Existing Integration To Change the Settings for an IntegrationTo Delete an Existing Integration Deleting an Existing IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work Setting Up Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions To Modify or Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Set Up Alternate MWIs for Extensions To Modify or Delete Alternate MWIsConventions Convention DescriptionProduct Documentation DVD Obtaining DocumentationCisco.com Ordering DocumentationCisco Product Security Overview Reporting Security Problems in Cisco ProductsDocumentation Feedback Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Page OL-4404-07
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