Cisco Systems CTX 670 manual Integrations with Multiple Phone Systems, Field Considerations

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Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

•Easy message access (a subscriber can retrieve messages without entering an ID because Cisco Unity identifies the subscriber based on the extension from which the call originated; a password may be required)

•Identified subscriber messaging (Cisco Unity identifies the subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated)

•Message waiting indication (MWI)

Integrations with Multiple Phone Systems

Depending on the version, Cisco Unity can be integrated with two or more phone systems:

•Cisco Unity 4.0 and 4.1 can be integrated with a maximum of two phone systems at one time. For information on and instructions for integrating Cisco Unity with two phone systems, refer to the Dual Phone System Integration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/multi/itmultin.htm.

•Cisco Unity 4.2 and later can be integrated with two or more phone systems at one time. For information on the maximum supported combinations and instructions for integrating Cisco Unity with multiple phone systems, refer to the Multiple Phone System Integration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/multi/multcu42.htm.

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity

Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports):

•The number of voice messaging ports installed.

•The number of voice messaging ports that will answer calls.

•The number of voice messaging ports that will only dial out, for example, to send message notification, to set message waiting indicators (MWIs), to make AMIS deliveries, and to make telephone record and playback (TRAP) connections.

The following table describes the voice messaging port settings in Cisco Unity that can be set in UTIM, and that are displayed as read-only text on the System > Ports page of the Cisco Unity Administrator.

Table 1

Settings for the Voice Messaging Ports

 

 

 

Field

 

Considerations

 

 

 

Extension

 

Enter the extension for the port as assigned on the phone system.

 

 

 

Enabled

 

Check this check box to enable the port. The port is enabled during normal operation.

 

 

Uncheck this check box to disable the port. When the port is disabled, calls to the port get a

 

 

ringing tone but are not answered. Typically, the port is disabled only by the installer during

 

 

testing.

 

 

 

Answer Calls

 

Check this check box to designate the port for answering calls. These calls can be incoming

 

 

calls from unidentified callers or from subscribers.

 

 

 

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Contents Integration Tasks Task List to Create the IntegrationRequirements Task List to Make Changes to an IntegrationTask List to Delete an Existing Integration Phone SystemIntegration Description Call InformationIntegration Functionality Cisco Unity ServerIntegrations with Multiple Phone Systems Field ConsiderationsNumber of Voice Messaging Ports to Install Number of Voice Messaging Ports That Will Answer CallsProgramming the Toshiba CTX 670 Phone System To Program the Toshiba CTX 670 Phone SystemTransfer Type Usage To Create an IntegrationField Setting Selection Control Effect Click Save To Enable Extensions Beginning with Zero Testing the IntegrationTo Set Up the Test Configuration Select New Exchange Subscriber To Test an External Call with Release Transfer To Test Listening to MessagesTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco UnityTo Delete the Test Subscriber Requirements Integrating a Secondary Server for Cisco Unity FailoverIntegration Description Setting Up the Secondary Server for Failover To Set Up the Secondary Server for FailoverClick Programs Cisco Unity Edit Switch Utility Changing the Settings for an Existing Integration To Change the Settings for an IntegrationDeleting an Existing Integration Alternate ExtensionsTo Delete an Existing Integration Reasons to Use Alternate ExtensionsTo Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsHow Alternate Extensions Work Alternate MWIs Setting Up Alternate MWIsTo Modify or Delete Alternate Extensions To Set Up Alternate MWIs for Extensions To Modify or Delete Alternate MWIsConventions Convention DescriptionObtaining Documentation Cisco.comProduct Documentation DVD Ordering DocumentationDocumentation Feedback Reporting Security Problems in Cisco ProductsCisco Product Security Overview Obtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Page OL-4404-07
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