Siemens 2060isdn manual General notes Troubleshooting, Problem Possible cause Remedy

Page 92

8.12.98

I_KAP06.FM5

Gigaset 2060isdn, Inland:

A30853-X210-B101-1-19

General notes

Troubleshooting

A problem is not necessarily caused by a technical defect. You can save yourself time and money by tackling some of the simpler problems yourself.

This troubleshooting chart will help you do just that.

Problem

Possible cause

Remedy

 

 

 

Display is blank

Mobile unit not switched on

Press ON/OFF key

 

Battery discharged

Install reserve battery or re-

 

 

charge battery

 

 

 

Line is not seized, no dial tone

Cable not correctly connected

Check that cable is correctly

 

 

connected to base station and

 

 

telephone socket; if necessary

 

 

unplug and reconnect

 

 

 

 

Power supply cord not correctly

Check connection between

 

connected

base station and 230V mains

 

 

socket; if necessary unplug

 

 

and reconnect

 

 

 

Display shows

ISDN trunk defective

Notify exchange

“Fault”

ISDN cable not connected

Check ISDN connection

 

 

 

Display shows

ISDN channels are in use by oth-

Wait until a channel is free

“External line seized”

er Gigaset users

 

 

 

 

 

 

Display shows

ISDN channels are in use by oth-

Wait until a channel si free

“Network section busy”

er ISDN users

 

 

 

 

 

 

No radio connection to base

Base station not switched on

Check connection between

station, On symbol flashes or

 

base station and 230V mains

display shows

 

socket; if necessary unplug

“Searching for station“

or

and reconnect

 

 

 

base station setting incorrect

Set station selection

 

or

 

 

mobile unit not registered

Register mobile unit

 

 

 

Call forwarding cannot be pro-

No multiple subscriber numbers

Enter multiple subscriber

grammed

(MSN) programmed

numbers (system settings)

 

 

 

Mobile unit does not ring

Ringer volume set too low

Adjust ringer volume

 

Ring allocation incorrect

Set ring allocation correctly

 

 

 

No incoming calls

Call forwarding is on

Switch off call forwarding, if

 

or

applicable

 

 

 

Call blocking for unwanted calls

Switch off call blocking, if ap-

 

is active

plicable

 

 

 

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Contents Gigaset 2060isdn, Inland Corded terminals can be connectedInstallation steps for the Gigaset 2060isdn Getting startedGetting started Your corded equipment is now ready for useOverviews OverviewsStandard mobile unit, 2000S Front view Rear view Carry clipOverviews Contents Contents 101 103105 Index 107Certification for basic access and telephone systems Safety instructionsSafety instructions Installation InstallationContents of package Base station Base stationConnecting the base station Your mobile unit is registered and ready for use Initial registrationPress the Register button on the base station Then proceed with the base station Registering at more than one base station and Gigaset 1000CRegister Installation System code PressInstallation Saving multiple subscriber numbers ServiceNew entry MSN list Delete MSNInstallation Ring allocation Wall-mounting the base stationRing allocation Coll. call Entering/changing collective callRange Tips on where to install the base stationSelecting the location Important information about Euro-ISDN Connection options base stationTypes of connection Point-to-multipoint Point-to-pointFeatures Operating information and error messagesOperation with comfort mobile unit Using the menusOperation with comfort mobile unit Resume Example External consultation in external call Menu structure for system settingsExt. consultat’n Example illustrating the menu hierarchy Idle stateBasic settings Basic settingsSystem settings t Change sys. code Entering/changing the system codeLocal op Multicell op Basic settings Setting point-to-multipointSystem settings Configuration Point to MP P phonenumber Basic settings Setting point-to-pointSystem settings Configuration Point to P Basic settings Suppressing phone-number display Activating/deactivating call pickupAnonym. call Anonym. answer Press to activate call pickupService System settings Device data Press OK if you merely want to check the settingActivating/deactivating automatic line seizure Call waiting STNBasic settings Administrating the list of calls Answering/terminating a call Incoming callsIncoming calls Incoming calls Call pickup Internal users MeaningIncoming calls Call pickup from answering machine Answering a waiting call with another call in progressIncoming calls Tracing a call call intercept/MCID Intercept onDialing external numbers with the keypad Outgoing callsOutgoing calls Outgoing calls Viewing/dialing from list of calls List of calls t Display entryOutgoing calls Dialing internal numbers Calling an internal userCollective call to all mobile units/devices Terminating an internal callServicet Anonym. call Outgoing calls Activating Anonymous call for a single callCall in progress Call in progressHolding a call Holding an internal call InternalTemp. tone To reset the dialing function deactivate Temp. tonePress the softkey to reset the dialing function Switching to keypad Call in progress Mute functionSwitching functions Switching functionsInternal consultation/call transfer External consultationToggling ResumeToggling between internal and external users Toggling between external usersEnding the three-way conference Ending toggle modeThree-party conference Activating external call forwarding Switching functions Parking an external callUnparking an external call Deactivating external call forwarding Ext./direct Ext./busy Ext./timeoutOx OK Activating internal call forwarding Deactivating internal call forwardingSwitching functions Activating external automatic callback Deactivating external automatic callbackDisplaying call charges/call duration Call charges, call durationCall charges, call duration System settings t Duration/units Call durationActivate/deactivate display of call duration Units/charges Activate/deactivate display of charge unitsCall charges, call duration Locks LocksLock for outgoing calls system lock/emergency phone numbers Lock on Phone No. list New entry Delete phone NoSystem settings Call barring Delete all Delete all lock numbersBlocking unwanted calls Lock int2 Lock onSetting user access rights System settings Device data Access rights Internal userSystem settings System settingsSetting internal collective call LineSystem settings Device data Auto. Dtmf System settings Device data Trunk holdSystem settings Device data Dial * and # Enabling/disabling trunk holdReset Deleted Not changed System settings Reinitializing the base stationRing allocation for point-to-multipoint access Collective call Example External phone num- bers78901234 45678901 78901234 456789001Enter/change collective call Enter/change group callsExample External phone No Call group 12345678 Example External phone No Call groupRing allocation Select Group diversion Diversion destSet call forwarding with group call Group diversion System settings Unregistering a mobile unit Service UnregisterOperation with other mobile units Operation with other mobile unitsGigaset 1000C Gigaset 2000S 1000SBasic settings # 8 *SC* new SC new SC BCall in progress Incoming callsOutgoing calls Switching functions # 4 1 3O MSNCall charges, call duration LocksOperation with door intercom int. No Multicell operationConnecting corded devices Operation with supplementary devicesOperation with supplementary devices Sockets see illustration,Connecting corded devices other than telephones Setting the device typeConnecting telephones Dialing an external number using the keypad GeneralControlling answering machines/using telephone services Activating anonymous call for a single callOperation with supplementary devices Incoming calls Call pickup/pickup from answering machineSupplementary device is idle Answering call waitingOperation with supplementary devices Switching functions Consultation call/call transfer Starting an internal consultation callTerminating an internal consultation call Call transfer without consultationGigaset 2060isdn , Inland Toggling with a telephone set to Dtmf dialing Three-party conferenceOr terminate the three-party conference Activating external automatic callbackUnparking the external call Deactivating external automatic callbackParking an external connection Examples of how to connect door intercoms via TFE Operation with door intercomsOperation with door intercoms Terminals of the TFE adapter boxRecommendation Ring allocation for the door intercom Connection to comfort mobile unit Connection to supplementary deviceMulticell system Organization of base stations and mobile units Possible combinationsGeneral remarks 150m Registering comfort mobile units at multiple base stations Multicell system Setting multicell operation Setting automatic base station selection Select station Preferred searchEnable/disable base station change with call in progress Switching to another base station while conducting a callGeneral remarks Activating PBX features Example setting up a consultation callOr switch the call Operation behind a private branch exchangeExamples System settings Device data Transfer callOther Euro-ISDN features Ring signals Acoustic signalsGeneral notes General notesTechnical data Wipe the mobile units and base station clean with aGeneral notes System upkeep Electrostatic buildupGeneral notes Troubleshooting Problem Possible cause RemedyGeneral notes Warranty Siemens Service Telephone in GermanyService hours Monday to Friday Am 7 pm Saturday Am 2 pm Contact partnersFrequently asked questions Frequently asked questionsCall charge/totals management Suppressing transmission of phone numberSelective call enable Anonymous answerCallback on Busy Device type IDAnswering machines Music on holdParking call transfer on bus Private branch exchange behind Gigaset 2060isdnHandover Gigaset 2060isdn behind a PBXRoaming Glossary GlossaryAutomatic call back Call forwarding Call waitingEmergency phone number En-bloc dialingEuro-ISDN Extension numberSystem code Three-partyConference ToggleQuick-reference guide, comfort mobile unit Xz x Dial Quick-reference guide, supplementary device Sion to initiate a three-party conference Party’s telephone for this callSeize the line and enter the phone number Park external callSpecial accessories Special accessoriesGigaset 2000C Gigaset 2000HSpecial accessories Gigaset 2000T Gigaset 1000TAEIndex 109110 111 BACKPAGE.FM Siemens Aktiengesellschaft