Avaya 555-233-781 manual Feature is on/active White

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Navigating Application Screens

Here is an example of the difference between a Line/Feature button’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call appearance) button and dial your party. But in the Call Log application, pressing the first Line/Feature button displays detailed information about the first call log entry.

In addition to the call-related icons and features explained in Table 1, the icons and background display colors in Table 2 are associated with certain administrable features on the call server, and might appear on the display. Several features, such as flash, wink, and flutter, are associated with Call Center operations, and might not apply to many 4620 users.

Table 2: Icons/Background Colors for Features on the 4620/4620SW/4621SW

	Description/	Feature Button Display
Icon	Condition	Background Color

None	Feature is on/active.	White
None	Feature is off/inactive.	Light Gray
None	Feature denied (Broken Flutter). This is a temporary condition,	Light Gray
	accompanied by an “error beep” on the first occurrence. This
	condition then changes to the off/inactive state.
None	Idle. Indicates a (call appearance) line is available.	White
	Ringing. Indicates an incoming call is arriving on this line.	White
	Active. Indicates the line is in use.	Light Gray
	On Hold. Indicates a call is on hold on this line.	Dark Gray
	(Soft) Hold. Indicates this line's call was put on hold pending a	Dark Gray
	conference or a transfer.
	Missed Call(s). Precedes the number of missed calls in the Call	Light Gray
	Log.
	Flash. Used for Call Center operations.	Light Gray
	Flutter. Used for Call Center operations.	Light Gray
	Wink. Used for Call Center operations.	Light Gray

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Contents 4620/4620SW/4621SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended AudienceDocument Organization How to Use This DocumentWhat’s New in This Document Related Documentation Symbolic ConventionsConventions Used Typographic Conventions10 4620/4620SW/4621SW IP Telephone User Guide Introduction Introducing Your 4620/4620SW/4621SW IP Telephone4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Name Description IndicatorLamp ButtonsPad Hold Red button used to place a call on holdNavigating Application Screens About the Feature Key Expansion Unit EU24/EU24BLFeature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances If all lines are in use, automatic dialing will not work Manual DialingAutomatic Dialing Redialing the last number called Redialing using a list of the last six numbers calledLast number dialed is automatically redialed Call Log entry is created for this callSelected Call Log displays Number of the selected person dials automaticallyPress the Page Right or Page Left Associated Call Detail screen displays Calling a party from the Web Access applicationConference Call Handling FeaturesReceiving Calls Mute HoldIcon on the current line changes to the Soft Hold icon Call is now activeChanging from the Speaker to the handset or headset SpeakerTurning the Speaker off during a call TransferLogging Retrieving a Voice Mail MessageLogging Off the Phone Password entry Page Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationPrompt Select label to delete displays Deleting a Speed Dial Button LabelIf you want to ThenAbout the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogAdding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDeleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusThis is the default setting Setting the Redial OptionApplication Options Phone/ExitSetting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting First Options Main screen displays Personal Ringing OptionsStatus Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displaysViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory PathFeature Button Labeling Feature Button Relabeling screen displays. Proceed to Step Then Select Relabel feature buttonsSelect View default labels Select Restore default labelsSecond Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningTesting the Telephones Lights and Display Testing Your PhoneInterpreting Display Icons Icon MeaningProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW ApplicationsSpeed Dial Application Review the previous section, Basic Troubleshooting ChartResetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index84 4620/4620SW/4621SW IP Telephone User Guide Password, setting Personal Ringing 86 4620/4620SW/4621SW IP Telephone User Guide