Avaya 555-233-781 What’s New in This Document, How to Use This Document, Document Organization

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About This Guide

What’s New in This Document

Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone now includes an enhanced

procedure for telephone login. When the Call Log contains missed calls, the telephone now displays a Missed Call icon and the number of missed calls on the top line in the Phone and other applications. Chapter 7: Headsets and Handsets has been revised to add the HIC cable for certain telephones. There are no other significant changes in telephone operation for Software Release 2.7.

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4620/4620SW/4621SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform.

Document Organization

This guide contains the following chapters:

 

Describes each element on the face of the telephone. Also covers

Chapter 1: Introducing Your

4620/4620SW/4621SW IP

telephone navigation, applications and features.

Telephone

Covers all call-related information, such as initiating calls, receiving

Chapter 2: Using Your

4620/4620SW/4621SW IP

calls, speed dialing, calling a party on the call log, conferencing and

Telephone

transferring calls, accessing and retrieving voice mail messages,

 

logging off the phone for security purposes and logging back on to the

 

phone.

 

Describes how to add, update, and remove Speed Dial buttons, to

Chapter 3: Using the Speed

Dial Application

facilitate quick dialing of frequently called numbers.

Chapter 4: Using the Call

Describes how to view entries on each of the three types of call logs,

Log Application

add a log entry to a Speed Dial button, and delete one or more call log

 

entries.

 

Explains how to use the 4620/4620SW/4621SW’s Web access

Chapter 5: Using the Web

Access Application

functions.

Chapter 6: 4620/4620SW/

Provides first-time use setup and ongoing maintenance procedures for

4621SW IP Telephone

4620/4620SW/4621SW Telephone options. Also covers

Options

troubleshooting certain phone functions.

 

Provides a list of headsets and handsets compatible with 4600 Series

Chapter 7: Headsets and

Handsets

IP Telephones, and ordering information.

Chapter 8: Telephone

Covers testing your phone’s operation and provides basic

Management and

troubleshooting actions, if you encounter errors or experience

Troubleshooting

problems.

8 4620/4620SW/4621SW IP Telephone User Guide

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Contents 4620/4620SW/4621SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Issue Date About This GuideOverview Intended AudienceDocument Organization How to Use This DocumentWhat’s New in This Document Symbolic Conventions Related DocumentationConventions Used Typographic Conventions10 4620/4620SW/4621SW IP Telephone User Guide Introducing Your 4620/4620SW/4621SW IP Telephone Introduction4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Indicator Name DescriptionLamp ButtonsHold Red button used to place a call on hold PadAbout the Feature Key Expansion Unit EU24/EU24BL Navigating Application ScreensFeature is on/active White Speed Dial Application 4620/4620SW/4621SW IP Telephone ApplicationsPhone Application 4620/4620SW/4621SW Telephone Options Web Access Application OptionalCall Log Application Additional 4620/4620SW/4621SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Making Calls Using Your 4620/4620SW/4621SW IP TelephoneCall Appearances If all lines are in use, automatic dialing will not work Manual DialingAutomatic Dialing Redialing using a list of the last six numbers called Redialing the last number calledLast number dialed is automatically redialed Call Log entry is created for this callSelected Call Log displays Number of the selected person dials automaticallyPress the Page Right or Page Left Calling a party from the Web Access application Associated Call Detail screen displaysConference Call Handling FeaturesReceiving Calls Hold MuteIcon on the current line changes to the Soft Hold icon Call is now activeSpeaker Changing from the Speaker to the handset or headsetTransfer Turning the Speaker off during a callLogging Retrieving a Voice Mail MessageLogging Off the Phone Password entry Page Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displaysDeleting a Speed Dial Button Label Prompt Select label to delete displaysIf you want to ThenUsing the Call Log Application About the Call LogViewing a Call Log If you want to ThenAdding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries Deleting a Single Call Log EntrySelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDisabling the Call Log Deleting All Entries from a Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages Home page displaysEntering Text on Web Pages Any characters entered are removedEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displaysSetting the Redial Option This is the default settingApplication Options Phone/ExitSetting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting Personal Ringing Options First Options Main screen displaysViewing Quality of Service QoS Status Status Screen Viewing OptionsViewing IP Address Status View Status Main Screen displaysViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4620/4620SW/4621SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to EnabledVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User NameFeature Button Labeling Then Select Relabel feature buttons Feature Button Relabeling screen displays. Proceed to StepSelect View default labels Select Restore default labelsSecond Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headsets and Handsets Headsets for 4600 Series IP TelephonesHandset Connector Type Ordering Code Handsets for 4600 Series IP TelephonesTelephone Management Troubleshooting Interpreting Ringer TonesRinging Incoming Tones Meaning Feedback Handset Tones MeaningTesting Your Phone Testing the Telephones Lights and DisplayInterpreting Display Icons Icon MeaningBasic Troubleshooting Chart Problem/Symptom Suggested SolutionTroubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested ResolutionReview the previous section, Basic Troubleshooting Chart Speed Dial ApplicationResetting and Power Cycling the IP Telephone Resetting Your PhonePower Cycling the Phone Index Numerical84 4620/4620SW/4621SW IP Telephone User Guide Password, setting Personal Ringing 86 4620/4620SW/4621SW IP Telephone User Guide
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