Avaya 555-233-781 manual Using the Call Log Application, About the Call Log

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Chapter 4: Using the Call Log Application

Introduction

This chapter describes the three Call Logs available on your 4620 IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries.

For information on calling a party listed in any Call Log, see Making Calls in Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone of this guide.

Note:

Your Telephone Administrator can turn off the ability to display the Call Logs, or can turn off the ability to move Call Log entries to Speed Dial buttons. If the Call Log feature has been turned off, the Call Log softkey is not labeled, and pressing the blank softkey has no effect. If the ability to transfer an entry to a Speed Dial button has been turned off, the softkey labeled Add to SD is not displayed.

About the Call Log

Call logs are helpful for:

●tracking who called while you were away from the phone,

●redialing the number of a previous call you made, or

●obtaining telephone numbers from previous calls.

The 4620 also allows you to set up a Speed Dial button for any call listed in a log, facilitating dialing of frequently called numbers.

All calls made to or from your 4620 IP Telephone are added to one of three Call Logs - Outgoing Calls, Incoming Answered Calls, and Missed (unanswered) Calls. At all times regardless of the current screen, the top display line shows the Missed Call icon and the current number of missed calls. The Missed Call Log displays automatically whenever you access the Call Log application, but you can quickly access a different log if desired.

Each log has a main screen, which lists the calls in chronological order (newest to oldest) and a detail screen. The main screens provide the Name and Number of the calling or called party, if available. The Main screens also provide a time (for the current date) or date (for calls prior to the current date). As you access each main screen, a border appears around the corresponding softkey and that softkey label appears in color to emphasize which log is displayed. The details screen displays all this information (in a wider format), reminds you of what type of call it was, and allows you to take certain actions with that entry.

Each Call Log can contain a maximum of 30 entries. When a log contains more than six entries, Page Right and Page Left buttons help you scroll through the log six entries at a time. Calls are listed in order from top to bottom, the most recent call first.

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Contents 4620/4620SW/4621SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Intended Audience Issue DateAbout This Guide OverviewHow to Use This Document What’s New in This DocumentDocument Organization Typographic Conventions Symbolic ConventionsRelated Documentation Conventions Used10 4620/4620SW/4621SW IP Telephone User Guide Introduction Introducing Your 4620/4620SW/4621SW IP Telephone4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Buttons IndicatorName Description LampPad Hold Red button used to place a call on holdNavigating Application Screens About the Feature Key Expansion Unit EU24/EU24BLFeature is on/active White 4620/4620SW/4621SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4620/4620SW/4621SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4620/4620SW/4621SW Functionality Using Your 4620/4620SW/4621SW IP Telephone Call AppearancesMaking Calls Manual Dialing Automatic DialingIf all lines are in use, automatic dialing will not work Call Log entry is created for this call Redialing using a list of the last six numbers calledRedialing the last number called Last number dialed is automatically redialedNumber of the selected person dials automatically Press the Page Right or Page LeftSelected Call Log displays Associated Call Detail screen displays Calling a party from the Web Access applicationCall Handling Features Receiving CallsConference Call is now active HoldMute Icon on the current line changes to the Soft Hold iconChanging from the Speaker to the handset or headset SpeakerTurning the Speaker off during a call TransferRetrieving a Voice Mail Message Logging Off the PhoneLogging Password entry Page Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationThen Deleting a Speed Dial Button LabelPrompt Select label to delete displays If you want toAbout the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogAdding a Call Log Entry to a Speed Dial Button No deletion occurs and the Call Log’s Main screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry Selected entry’s Detail screen displaysEntries are removed. The Call Log’s Main screen displays Disabling the Call LogDeleting All Entries from a Call Log Prompt Press Delete again to confirm displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusPhone/Exit Setting the Redial OptionThis is the default setting Application OptionsSetting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionSetting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing OptionsView Status Main Screen displays Viewing Quality of Service QoS StatusStatus Screen Viewing Options Viewing IP Address StatusChanging the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4620/4620SW/4621SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory PathFeature Button Labeling Select Restore default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select View default labelsFeature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningIcon Meaning Testing Your PhoneTesting the Telephones Lights and Display Interpreting Display IconsProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW ApplicationsSpeed Dial Application Review the previous section, Basic Troubleshooting ChartResetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index84 4620/4620SW/4621SW IP Telephone User Guide Password, setting Personal Ringing 86 4620/4620SW/4621SW IP Telephone User Guide
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