Avaya 555-233-781 manual Resetting and Power Cycling the IP Telephone, Resetting Your Phone

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Resetting and Power Cycling the IP Telephone

Resetting and Power Cycling the IP Telephone

Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator.

! CAUTION:

Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem. Power cycling might cause stored information such as options and settings to be lost.

Resetting Your Phone

This basic reset procedure can resolve most problems.

1.Press the Mute button.

2.Using the dial pad, press the following keys in sequence: 7 3 7 3 8 # The display shows the message “Reset values? * = no # = yes.”

3.Choose one of the following:

If you want to

Reset the phone without resetting any assigned values.

Reset the phone and any previously assigned (programmed) values (Use this option only if your phone has programmed, static values).

Then

Press * (asterisk).

A confirmation tone sounds and the display prompts “Restart phone? * = no # = yes.”

Press # (the pound key).

The display shows the message “Resetting values.” Your IP Telephone resets its programmed values, such as the IP Address, to their default values, and re-establishes the server connection. The display then prompts “Restart phone? * = no # = yes.”

4.Press # to restart the phone or * to terminate the restart and restore the phone to its previous state.

Note:

Any reset/restart of your phone might take a few minutes.

Issue 4 November 2006 81

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Contents 4620/4620SW/4621SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended AudienceHow to Use This Document What’s New in This DocumentDocument Organization Related Documentation Symbolic ConventionsConventions Used Typographic Conventions10 4620/4620SW/4621SW IP Telephone User Guide Introduction Introducing Your 4620/4620SW/4621SW IP Telephone4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Name Description IndicatorLamp ButtonsPad Hold Red button used to place a call on holdNavigating Application Screens About the Feature Key Expansion Unit EU24/EU24BLFeature is on/active White 4620/4620SW/4621SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4620/4620SW/4621SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4620/4620SW/4621SW Functionality Using Your 4620/4620SW/4621SW IP Telephone Call AppearancesMaking Calls Manual Dialing Automatic DialingIf all lines are in use, automatic dialing will not work Redialing the last number called Redialing using a list of the last six numbers calledLast number dialed is automatically redialed Call Log entry is created for this callNumber of the selected person dials automatically Press the Page Right or Page LeftSelected Call Log displays Associated Call Detail screen displays Calling a party from the Web Access applicationCall Handling Features Receiving CallsConference Mute HoldIcon on the current line changes to the Soft Hold icon Call is now activeChanging from the Speaker to the handset or headset SpeakerTurning the Speaker off during a call TransferRetrieving a Voice Mail Message Logging Off the PhoneLogging Password entry Page Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationPrompt Select label to delete displays Deleting a Speed Dial Button LabelIf you want to ThenAbout the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogAdding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDeleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusThis is the default setting Setting the Redial OptionApplication Options Phone/ExitSetting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionSetting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing OptionsStatus Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displaysChanging the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4620/4620SW/4621SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory PathFeature Button Labeling Feature Button Relabeling screen displays. Proceed to Step Then Select Relabel feature buttonsSelect View default labels Select Restore default labelsFeature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Handset Tones Meaning Ringing Incoming Tones MeaningTesting the Telephones Lights and Display Testing Your PhoneInterpreting Display Icons Icon MeaningProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW ApplicationsSpeed Dial Application Review the previous section, Basic Troubleshooting ChartResetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Numerical Index84 4620/4620SW/4621SW IP Telephone User Guide Password, setting Personal Ringing 86 4620/4620SW/4621SW IP Telephone User Guide