Avaya manual Introducing Your 4622SW IP Telephone, Introduction

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Chapter 1: Introducing Your 4622SW IP Telephone

Introduction

This chapter introduces you to the layout of the 4622SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4622SW application, and provides basic instructions for navigating display screens.

The 4622SW IP Telephone

The 4622SW IP Telephone is an innovative telephone specialized for Call Centers. The 4622SW gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time. Additionally, 12 Line/Feature buttons, 4 softkeys, and other fixed buttons provide access to powerful capabilities such as:

●call server-based features,

●speed dialing,

●a Call Log, and

●a WML (Wireless Markup Language, a Web development protocol) browser.

This last feature is covered in detail in Chapter 5: Using the Web Access Application. The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants.

In addition to these features and applications, the 4622SW provides a robust menu of options to customize your phone preferences.

Your telephone’s display area coincides with how your System Administrator sets up the Line/ Feature buttons. The 4 softkeys assist you in using 4622SW applications and features. The 14 standard (labeled) buttons assist in telephone operation and call handling. A built-in, one-way Speaker provides ease of use and flexibility. The telephone has an adjustable stand that moves to optimize your viewing position via the button on the back.

Figure 1 shows the face of the 4622SW IP Telephone. This diagram contains numbered “callouts” identifying the phone’s primary features and buttons. If you are viewing this guide online, you can click the callout to jump to the corresponding feature or button description. Otherwise, each callout is described in detail in Table 1 following the diagram.

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Contents 4622SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Intended Audience Issue DateAbout This Guide OverviewDocument Organization How to Use This DocumentTypographic Conventions Symbolic ConventionsRelated Documentation Conventions Used10 4622SW IP Telephone User Guide 4622SW IP Telephone Introducing Your 4622SW IP TelephoneIntroduction 4622SW IP Telephone Lamp 4622SW IP Telephone Button/Feature Descriptions CalloutIndicator Number Name DescriptionPad Hold Red button used to place a call on holdLeft and Page Right buttons About the Feature Key Expansion Unit EU24BLNavigating Application Screens Feature is on/active White Speed Dial Application 4622SW IP Telephone ApplicationsPhone Application 4622SW Telephone Options Web Access Application OptionalCall Log Application Additional 4622SW Functionality Push FeatureAutomatic Backup/Retrieval Feature Page Making Calls Using Your 4622SW IP TelephoneCall Appearances Automatic Dialing Manual DialingCall Log entry is created for this call Redialing using a list of the last six numbers calledRedialing the last number called Last number dialed is automatically redialedSelected Call Log displays Number of the selected person dials automaticallyOr Page Left Associated Call Detail screen displays Calling a party from the Web Access applicationConference Call Handling FeaturesReceiving Calls Call is now active HoldMute Icon on the current line changes to the Soft Hold iconSpeaker Using the Speaker with any featureTurning the Speaker off during a call TransferLogging Retrieving a Voice Mail MessageLogging Off the Phone Password entry Page Entering Data on Speed Dial Screens Using the Speed Dial ApplicationEntering Characters Using the Dialpad Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationThen Deleting a Speed Dial Button LabelPrompt Select label to delete displays If you want toAbout the Call Log Using the Call Log ApplicationAnswered Calls Main screen displays Viewing a Call LogIf you want to Then Outgoing Calls Main screen displaysAdding a Call Log Entry to a Speed Dial Button No deletion occurs and the Call Log’s Main screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry Selected entry’s Detail screen displaysEntries are removed. The Call Log’s Main screen displays Disabling the Call LogDeleting All Entries from a Call Log Prompt Press Delete again to confirm displaysPage Using the Web Access Application Previous application or options screen displays Web Access AuthenticationNavigating Web Pages Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4622SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusApplication Options Setting the Redial OptionThis is the default setting Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionDefault rate is Slow Setting the Display Call Timers? OptionSetting the Message Display Rate Enabling/Disabling the Call Log Setting the Call Appearance WidthSetting Visual Alerting First Options Main screen displays Personal Ringing OptionsView Status Main Screen displays Viewing Quality of Service QoS StatusStatus Screen Viewing Options Viewing IP Address StatusViewing Miscellaneous Status Changing the Display ContrastViewing Interface Status Logging Off the 4622SW IP Telephone If administered, the Audio Status screen displaysViewing the Network Audio Quality Reinstating the Phone After a Log Off Backup/Restore OptionsDisplay prompts for entry of your password Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File 66 4622SW IP Telephone User Guide Select User Name Select Directory PathFeature Button Labeling Select Restore default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select View default labelsSecond Options Main screen redisplays Feature Button Labeling screen re-displaysChanging a Phone/PC Ethernet Interface Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Tones Meaning Ringing Incoming Tones MeaningIcon Meaning Testing Your PhoneTesting the Telephones Lights and Display Interpreting Display IconsProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblems Problem/Symptom Suggested Resolution Troubleshooting 4622SW ApplicationsCall LOG Application Resetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Page Numerical Index86 4622SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 88 4622SW IP Telephone User Guide