Avaya 4622SW IP manual Call LOG Application

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Troubleshooting 4622SW Applications

Problem/Symptom	Suggested Resolution (continued)

CALL LOG APPLICATION:

You cannot dial out after selecting a Call Log entry.

Check that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list.

Dialing from this application does not go through.

The Call Log is empty.

WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site.

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

Check the Options screen to ensure that the Call Log is not Disabled. Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc.

Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems.

Dialing from this application	Your administrator must administer settings for
does not go through.	the Enhanced Dialing feature beyond the
	defaults.
You cannot add an entry to the	You have 108 Speed Dial entries, the maximum
Speed Dial list.	allowed. You must delete at least one entry
	before adding a new entry.
OPTIONS:

No Options other than “View IP Settings” display.

Your administrator has turned off all user-settable options.

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Contents 4622SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index About This Guide Issue DateOverview Intended AudienceDocument Organization How to Use This DocumentRelated Documentation Symbolic ConventionsConventions Used Typographic Conventions10 4622SW IP Telephone User Guide Introducing Your 4622SW IP Telephone Introduction4622SW IP Telephone 4622SW IP Telephone Indicator 4622SW IP Telephone Button/Feature Descriptions CalloutNumber Name Description LampPad Hold Red button used to place a call on holdAbout the Feature Key Expansion Unit EU24BL Navigating Application ScreensLeft and Page Right buttons Feature is on/active White 4622SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4622SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4622SW Functionality Page Using Your 4622SW IP Telephone Call AppearancesMaking Calls Automatic Dialing Manual DialingRedialing the last number called Redialing using a list of the last six numbers calledLast number dialed is automatically redialed Call Log entry is created for this callNumber of the selected person dials automatically Or Page LeftSelected Call Log displays Associated Call Detail screen displays Calling a party from the Web Access applicationCall Handling Features Receiving CallsConference Mute HoldIcon on the current line changes to the Soft Hold icon Call is now activeSpeaker Using the Speaker with any featureTurning the Speaker off during a call TransferRetrieving a Voice Mail Message Logging Off the PhoneLogging Password entry Page Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationPrompt Select label to delete displays Deleting a Speed Dial Button LabelIf you want to ThenAbout the Call Log Using the Call Log ApplicationIf you want to Then Viewing a Call LogOutgoing Calls Main screen displays Answered Calls Main screen displaysAdding a Call Log Entry to a Speed Dial Button Deleting a Single Call Log Entry Deleting Call Log EntriesSelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displaysDeleting All Entries from a Call Log Disabling the Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4622SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusSetting the Redial Option This is the default settingApplication Options Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionSetting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing OptionsStatus Screen Viewing Options Viewing Quality of Service QoS StatusViewing IP Address Status View Status Main Screen displaysChanging the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4622SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File 66 4622SW IP Telephone User Guide Select User Name Select Directory PathFeature Button Labeling Feature Button Relabeling screen displays. Proceed to Step Then Select Relabel feature buttonsSelect View default labels Select Restore default labelsFeature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Tones Meaning Ringing Incoming Tones MeaningTesting the Telephones Lights and Display Testing Your PhoneInterpreting Display Icons Icon MeaningProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblems Problem/Symptom Suggested Resolution Troubleshooting 4622SW ApplicationsCall LOG Application Resetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Page Numerical Index86 4622SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 88 4622SW IP Telephone User Guide