Avaya 4622SW IP manual Problems

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Basic Troubleshooting Chart

Problem/Symptom	Suggested Solution (continued)

Characters do not appear on the Display screen.

Audio quality is poor, specifically, you hear an echo while using a headset, static, sudden silences (gaps in speech), clipped or garbled speech, etc.

No dial tone.

A feature does not work as indicated in this guide (for example, the Redial button does not operate as described).

See Phone does not activate after connecting it the first time..

Check all lines into the phone to ensure that it is properly connected.

Check the power source to ensure that your telephone is receiving power.

Perform the following Test procedure: with the telephone idle (on-hook), press and release the Mute button. Then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started, then report if the test was successful or failed. If nothing appears on the display, and the phone is receiving power, your phone might need to be replaced.

If these suggested solutions do not resolve the problem, reset or power cycle the phone with your System Administrator’s assistance.

Various potential network problems might be causing the problem. Access the Network Audio Quality screen (described in Viewing the Network Audio Quality in Chapter 6: 4622SW IP Telephone Options) to provide your System Administrator with specific information related to this problem.

Contact your LAN Administrator with as complete a description of the problem as possible.

Check that both the headset and line cords into the phone are securely connected. Note that there might be a slight operational delay if you unplug and reconnect the phone.

Reset or power cycle the phone with your System Administrator’s assistance. (See the section titled Resetting and Power Cycling the IP Telephone for details.)

Contact your System Administrator if these steps do not produce the desired result.

Verify the procedure and retry. For certain features, you must activate the headset first or place the phone off-hook.

Contact your System Administrator if this action does not produce the desired result. Your telephone system might have been specially programmed for certain features applicable only to your installation.

All other IP phone	Contact your System Administrator.
problems.

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Issue 4 November 2006 79

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Contents 4622SW IP Telephone User Guide Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Intended Audience Issue DateAbout This Guide OverviewDocument Organization How to Use This DocumentTypographic Conventions Symbolic ConventionsRelated Documentation Conventions Used10 4622SW IP Telephone User Guide Introduction Introducing Your 4622SW IP Telephone4622SW IP Telephone 4622SW IP Telephone Lamp 4622SW IP Telephone Button/Feature Descriptions CalloutIndicator Number Name DescriptionPad Hold Red button used to place a call on holdNavigating Application Screens About the Feature Key Expansion Unit EU24BLLeft and Page Right buttons Feature is on/active White Phone Application 4622SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4622SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4622SW Functionality Page Call Appearances Using Your 4622SW IP TelephoneMaking Calls Automatic Dialing Manual DialingCall Log entry is created for this call Redialing using a list of the last six numbers calledRedialing the last number called Last number dialed is automatically redialedOr Page Left Number of the selected person dials automaticallySelected Call Log displays Associated Call Detail screen displays Calling a party from the Web Access applicationReceiving Calls Call Handling FeaturesConference Call is now active HoldMute Icon on the current line changes to the Soft Hold iconSpeaker Using the Speaker with any featureTurning the Speaker off during a call TransferLogging Off the Phone Retrieving a Voice Mail MessageLogging Password entry Page Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label InformationThen Deleting a Speed Dial Button LabelPrompt Select label to delete displays If you want toAbout the Call Log Using the Call Log ApplicationAnswered Calls Main screen displays Viewing a Call LogIf you want to Then Outgoing Calls Main screen displaysAdding a Call Log Entry to a Speed Dial Button No deletion occurs and the Call Log’s Main screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry Selected entry’s Detail screen displaysEntries are removed. The Call Log’s Main screen displays Disabling the Call LogDeleting All Entries from a Call Log Prompt Press Delete again to confirm displaysPage Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web PagesAny characters entered are removed Entering Text on Web PagesEntering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4622SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main MenusThis is the default setting Setting the Redial OptionApplication Options Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? OptionSetting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Setting Visual Alerting Setting the Call Appearance WidthEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing OptionsView Status Main Screen displays Viewing Quality of Service QoS StatusStatus Screen Viewing Options Viewing IP Address StatusViewing Interface Status Changing the Display ContrastViewing Miscellaneous Status Viewing the Network Audio Quality If administered, the Audio Status screen displaysLogging Off the 4622SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup OptionVerifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File 66 4622SW IP Telephone User Guide Select User Name Select Directory PathFeature Button Labeling Select Restore default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select View default labelsChanging a Phone/PC Ethernet Interface Feature Button Labeling screen re-displaysSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHandsets for 4600 Series IP Telephones Handset Connector Type Ordering CodeInterpreting Ringer Tones Telephone Management TroubleshootingFeedback Tones Meaning Ringing Incoming Tones MeaningIcon Meaning Testing Your PhoneTesting the Telephones Lights and Display Interpreting Display IconsProblem/Symptom Suggested Solution Basic Troubleshooting ChartProblems Problem/Symptom Suggested Resolution Troubleshooting 4622SW ApplicationsCall LOG Application Resetting Your Phone Resetting and Power Cycling the IP TelephonePower Cycling the Phone Page Numerical Index86 4622SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 88 4622SW IP Telephone User Guide