Cisco Systems 7970 Series Switching an In-Progress Call to Another Phone, Viewing Multiple Calls

Basic Call Handling

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination.

If you want to...	Then...
Switch an in-progress	1.	Press the Mobility softkey and select Send call to mobile.
call on your desktop	2.	Answer the in-progress call on your cellular phone.
phone to a cellular
		The desktop phone line button turns red	and handset icons and
phone
		the calling party number appear on the phone display. You cannot use
		same phone line for any other calls, but if your desk phone supports
		multiple lines, you can use another line to make or receive calls.
Switch an in-progress	1.	Hang up the call on your cellular phone to disconnect the cellular
call from a cellular		phone, but not the call.
phone to your desktop	2.	Press Resume on your desk phone within 4 seconds and start talking
phone
		on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...	Then...
View calls on another	1.	Press	.
line	2.	Immediately press the line button		.
Switch to call overview	Press		for the highlighted line.
mode	The phone switches to call overview mode, displaying only one call per
	line. The displayed call is either the active call or the held call with the
	longest duration.

To return to standard viewing mode, press , then immediately press the line button.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -33