Cisco Systems 7970 Series manual Transferring Calls, Message System

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Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call without	1. From an active call, press Transfer.
	talking to the transfer	2.	Enter the target number.
	recipient	2.	Enter the target number.
	recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Transfer two current calls	1. Scroll to highlight any call on the line.
	to each other	2.	Press Select.
	(direct transfer) without	2.	Press Select.
	(direct transfer) without	3.	Repeat this process for the second call.
	staying on the line (SCCP	3.	Repeat this process for the second call.
	staying on the line (SCCP
	phones only)	4.	With one of the selected calls highlighted, press DirTrfr. (To
			display DirTrfr you might need to press more.)
			The two calls connect to each other and drop you from the call.
		Note If you want to stay on the line with the callers, use Join instead.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 35.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareOL-16993-01 Description Understanding Lines vs. Calls Understanding Line and Call Icons Icon Line or call state DescriptionOr Receiving Intercom Calls, Understanding Touchscreen FeaturesWith the caller. See Placing or Receiving Intercom Calls, Choosing Touchscreen Items Cleaning and Maintaining the TouchscreenUnderstanding Feature Buttons and Menus, To choose aUnderstanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then SeePlacing a Call-Additional Options CorporateDirectory to log PersonalChoose Personal Address Book Your Personal Address Configuring Fast Dials onWeb, page 68 and Using Book on the Web,For more information, see Answering a CallIf you want to Answer orAnswer Ending a CallIf you want to Then For more information, see TipUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Using Do Not DisturbSettings on the Web, User Options Web Pages,Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListYou cannot place an intercom call on hold Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUsing Barge to Add Yourself to a Shared-Line Call Understanding Shared LinesUsing Barge Features Single-button and Multi-touch BargePress Private Using BLF to Determine a Line State Tracing Suspicious Calls Making and Receiving Secure CallsPress Mcid or Malicious Call ID Prioritizing Critical Calls If you ThenUsing Cisco Extension Mobility See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone User Preferences Audio PreferencesUsing AutoAnswer Obtaining a HeadsetAccessing Your User Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences RingsUser Preferences Viewing Angle Customizing the TouchscreenUser Preferences Brightness User Preferences Background ImagesMissed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press DeleteUsing Call Logs and Directories Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast DialsAccessing Voice Messages Customizing Rings and Message Indicators,Options Device Accessing Your User Options Web PagesIf you want to Then do this User Options DeviceChoose User Options Device Click Service URL Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you logChoose User Options Device Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast DialsSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesServices Controlling User Settings on the WebChoose User Options User Settings Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Network Configuration MAC Address Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using Cisco Extension See Using AutoAnswer,See Using BLF to Determine a Line Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and MaintainingUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-16993-01 Index Cisco Unified Video Advantage 80 Cisco WebDialer FAC 27 PAB Page Taps Page USA