Cisco Systems 7970 Series manual Picking Up a Redirected Call on Your Phone, Tips

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Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to...	Then...

Answer a call that is ringing on	1.	Do one of the following:
another extension within your call		– If the PickUp softkey or button is available, press it.
pickup group		– If the PickUp softkey or button is available, press it.
pickup group		– If the PickUp softkey or button is not available, go
		– If the PickUp softkey or button is not available, go
		off-hook to display the PickUp softkey, then press it.
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Do one of the following:
another extension outside of your		– If the GPickUp softkey or Group PickUp button is
group		– If the GPickUp softkey or Group PickUp button is
group		available, press it.
		available, press it.
		– If the GPickUp softkey or Group PickUp button is not
		available, go off-hook to display the GPickUp
		softkey, then press it.
	2.	Enter the group pickup number.
		If your phone supports auto-pickup, you are now
		connected to the call.
	3.	If the call rings, press Answer to connect to the call.

Answer a call that is ringing on	1.	Do one of the following:
another extension in your group or		– If the OPickUp softkey or Other PickUp button is
in an associated group		– If the OPickUp softkey or Other PickUp button is
in an associated group		available, press it.
		available, press it.
		– If the OPickUp softkey or Other PickUp button is not
		available, go off-hook to display the OPickUp
		softkey, then press it.
		If your phone supports auto-pickup, you are now
		connected to the call.
	2.	If the call rings, press Answer to connect to the call.

Tips

•Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

•Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the longest time.

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Safety and Performance Information Power OutageUsing External Devices Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Information An Overview of Your Phone Understanding Buttons and HardwareOL-16993-01 Description Understanding Lines vs. Calls Understanding Line and Call Icons Icon Line or call state DescriptionWith the caller. See Placing or Receiving Intercom Calls, Understanding Touchscreen FeaturesOr Receiving Intercom Calls, Cleaning and Maintaining the Touchscreen Understanding Feature Buttons and Menus,Choosing Touchscreen Items To choose aUnderstanding Feature Buttons and Menus Feature Softkey Line Button Label and Icon Understanding Feature AvailabilityAccessing the Help System on Your Phone Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then SeePlacing a Call-Additional Options CorporateChoose Personal Address Book PersonalDirectory to log Configuring Fast Dials on Web, page 68 and UsingYour Personal Address Book on the Web,Answering a Call If you want toFor more information, see Answer orEnding a Call If you want to Then For more information, seeAnswer TipUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberUsing Do Not Disturb Settings on the Web,Press CFwdALL or Forward All User Options Web Pages,Press DND or Do Not Disturb Using Conference FeaturesMaking Conference Calls Using Conference See Viewing or Removing Conference Participants,Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUsing Barge to Add Yourself to a Shared-Line Call Understanding Shared LinesUsing Barge Features Single-button and Multi-touch BargePress Private Using BLF to Determine a Line State Press Mcid or Malicious Call ID Making and Receiving Secure CallsTracing Suspicious Calls Prioritizing Critical Calls If you ThenUsing Cisco Extension Mobility See Answering a Call, Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone User Preferences Audio PreferencesUsing AutoAnswer Obtaining a HeadsetChanging Phone Settings Customizing Rings and Message IndicatorsAccessing Your User Options Web Pages, User Preferences RingsCustomizing the Touchscreen User Preferences BrightnessUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press DeleteUsing Call Logs and Directories Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast DialsAccessing Voice Messages Customizing Rings and Message Indicators,Accessing Your User Options Web Pages If you want to Then do thisOptions Device User Options DeviceConfiguring Features and Services on the Web Using Personal Directory on the WebChoose User Options Device Click Service URL If you want to Then do this after you logChoose User Options Personal Address Book Click Delete SelectedChoose User Options Device Choose User Options Fast DialsSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Click Speed DialsSetting Up Phone Services on the Web Click Phone ServicesChoose User Options User Settings Controlling User Settings on the WebServices Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsChoose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Network Configuration MAC Address If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using AutoAnswer, See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and MaintainingIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-16993-01 Index Cisco Unified Video Advantage 80 Cisco WebDialer FAC 27 PAB Page Taps Page USA