Cisco Systems 7970 Series manual Using Call Logs and Directories

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				Using Call Logs and Directories

	If you want to...	Then...

	Dial from a call log	1.	Choose	> Missed Calls, Placed Calls, or Received Calls.
	(while connected to	2.	Highlight a call record.
	another call)	2.	Highlight a call record.
	another call)

Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below.

3.If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4.Press Dial.

5.Choose a menu item to handle the original call:

–Hold—Puts the first call on hold and dials the second.

–Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

–Conference—Creates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.)

–EndCall—Disconnects the first call and dials the second.

	See if the line in the	Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,
	call log is busy	page 50.
	before placing a
	call to that line

	Place a call from a	1.	Choose	> Missed Calls, Placed Calls, or Received Calls.
	URL entry in a call	2.	Highlight the URL entry that you want to dial.
	log (SIP phones	2.	Highlight the URL entry that you want to dial.
	log (SIP phones	3.	If you need to edit the entry, press EditDial.
	only)	3.	If you need to edit the entry, press EditDial.
	only)

4.The icon appears to indicate that you can begin editing characters in the URL entry.

5.Press Dial.

Tip

(SCCP phones only)

To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

•The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.

•The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3)

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional InformationCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneOL-16993-01 Description Understanding Lines vs. Calls Icon Line or call state Description Understanding Line and Call IconsOr Receiving Intercom Calls, Understanding Touchscreen FeaturesWith the caller. See Placing or Receiving Intercom Calls, Understanding Feature Buttons and Menus, Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items To choose aUnderstanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature AvailabilityFeature Softkey Line Button Label and Icon Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then SeeCorporate Placing a Call-Additional OptionsDirectory to log PersonalChoose Personal Address Book Web, page 68 and Using Configuring Fast Dials onYour Personal Address Book on the Web,If you want to Answering a CallFor more information, see Answer orIf you want to Then For more information, see Ending a CallAnswer TipUsing Hold and Resume Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemSettings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages,Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListYou cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Using Barge to Add Yourself to a Shared-Line CallSingle-button and Multi-touch Barge Using Barge FeaturesPress Private Using BLF to Determine a Line State Tracing Suspicious Calls Making and Receiving Secure CallsPress Mcid or Malicious Call ID If you Then Prioritizing Critical CallsUsing Cisco Extension Mobility See Switching an In-Progress Call to Another Phone, Access Lists for Mobile Connect,See Answering a Call, See Placing a Call-Additional Options, User Preferences Audio Preferences Using a Handset, Headset, and SpeakerphoneObtaining a Headset Using AutoAnswerCustomizing Rings and Message Indicators Changing Phone SettingsAccessing Your User Options Web Pages, User Preferences RingsUser Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background ImagesUsing Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press DeleteUsing Call Logs and Directories Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast DialCustomizing Rings and Message Indicators, Accessing Voice MessagesIf you want to Then do this Accessing Your User Options Web PagesOptions Device User Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebChoose User Options Device Click Service URL If you want to Then do this after you logClick Delete Selected Choose User Options Personal Address BookChoose User Options Device Choose User Options Fast DialsUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebClick Speed Dials See Configuring Fast Dials on the Web,Click Phone Services Setting Up Phone Services on the WebServices Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectClick Remote Destinations Choose User Options Mobility Settings Remote DestinationsWeb Pages, Using Cisco WebDialerNetwork Configuration MAC Address Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call HandlingGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and MaintainingUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-16993-01 Index Cisco Unified Video Advantage 80 Cisco WebDialer FAC 27 PAB Page Taps Page USA