Cisco Systems OL-19025-01 manual

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

2

Phone screen

Shows information about your phone such as directory number, active call

 

 

 

 

and line status, softkey options, speed dials, placed calls, and phone menu

 

 

 

 

listings.

 

 

 

 

 

3

Programmable

Depending on the configuration, programmable feature buttons provide

 

feature buttons

access to:

 

 

 

 

Phone lines and intercom lines

 

 

 

 

 

 

 

 

 

 

 

 

Speed-dial numbers (speed-dial buttons, including the line status

 

 

 

 

speed-dial features)

 

 

 

 

Web-based services (for example, a Personal Address Book button)

 

 

 

 

Call features (for example, a Privacy button)

 

 

 

 

Buttons illuminate to indicate status:

 

 

 

 

Green, steady—Active call or two-way intercom call

 

 

 

 

Green, flashing—Held call

 

 

 

 

Amber, steady—Privacy in use, one-way intercom call, DND active, or

 

 

 

 

logged into Hunt Group

 

 

 

 

Amber, flashing—Incoming call or reverting call

 

 

 

 

Red, steady—Remote line in use (shared line or line status)

 

 

 

 

Red, flashing—Remote line on hold

 

 

 

 

 

4

Softkey buttons

Enables softkey options displayed on the phone screen.

 

 

 

 

 

5

Transfer button

Transfers a call.

 

 

 

 

 

6

Conference button

Creates a conference call.

 

 

 

 

 

7

Hold button

Places an active call on hold.

 

 

 

 

 

8

Navigation bar and

The Navigation bar allows you to scroll through menus and highlight items.

 

Select button

When phone is on-hook, displays phone numbers from your Placed Call

 

 

 

 

listings (up arrow) or your speed dials (down arrow).

 

 

 

 

The Select button (in the middle of the Navigation bar) allows you to select

 

 

 

 

a highlighted item.

 

 

 

 

 

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

 

 

 

 

 

10

Speakerphone

Toggles the speakerphone on or off. When the speakerphone is on, the button

 

button

is lit.

 

 

 

 

 

11

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items (by

 

 

 

 

entering the item number).

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

OL-19025-01

1-5

 

 

 

Image 19
Contents Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Communications Manager System Guide Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Networking Protocol Purpose Usage NotesSystem Guide Cisco Unified Communications ManagerRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesRelated Topic Access section on Feature DescriptionOL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration GuideTask Purpose For More Information Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Refer to Cisco Unified IP Phone 6921, 6941, Network Setup IPv4 SetupUser Guide for Cisco Unified Communications Manager Terminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesAdding Phones to the Cisco Unified Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRequesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality See the Adding Phones to the Cisco Unified Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Hold Mute Speaker Configuring Startup Network SettingsOL-19025-01 Phone Configuration Menus on the Cisco Unified IP PhoneProcedure Displaying a Configuration MenuSelect Admin Settings Editing Values Unlocking and Locking OptionsOption Description To Change Network Setup MenuSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Administration Guide, DirectoryCisco Unified Communications Extension Mobility chapter in the Cisco Communications Features and ServicesCommunications Manager Features Codes and Forced Authorization CodesPoint Configuration chapter in the Cisco Button Template for Personal Address Book or Features and Services GuideSpeed Dials, Manager Feature and Services Guide Administration Guide, Hunt GroupCisco Communications Manager Manager System Guide, Cisco Unified Features and Services Guide, MaliciousAdministration Guide, Message Waiting Refer to Cisco Unified CommunicationsUnified IP Phone 6921, 6941, and 6961 User Features and Services Guide BargeReport Tool chapter Administration Guide, Phone ButtonTemplate Configuration chapter Features and Services Guide, QualitySystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Port Configuration chapterConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesJoin and Direct Transfer Policy Modifying Phone Button Templates Configuring Personal DirectoryClick Save Configuring Softkey Templates DND Supported as aSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesEnter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsConfiguring a Custom Phone Ring Configuring the Idle DisplayPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information ScreenStatus Messages Screen Status MenuSelect Status Messages Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call StatisticsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Cisco Unified IP Phone Network SetupDescription Description Vlan Network StatisticsDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetChecking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneOperation Performing Explanation Monitoring the Voice Quality of Calls Performing a Factory ResetTroubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-19025-01 Specification Value or Range Physical and Operating Environment SpecificationsAccess Port Connector Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorPin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User to Cisco Unified Communications Manager Example johndoe Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-4 Configuring the PhoneOL-19025-01 OL-19025-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsBefore You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2Figure F-7 Before You BeginFigure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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