Cisco Systems OL-19025-01 manual Point Configuration chapter in the Cisco

Page 72

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

CTI Applications

A computer telephony integration (CTI) route

For more information, go to the “CTI Route

 

 

point can designate a virtual device to receive

Point Configuration” chapter in the Cisco

 

 

multiple, simultaneous calls for

Unified Communications Manager

 

 

application-controlled redirection.

Administration Guide.

 

 

 

 

Direct transfer

 

Allows users to connect two calls to each other

For more information, go to the “Cisco

 

 

(without remaining on the line).

Unified IP Phone” chapter in the Cisco Unified

 

 

 

Communications Manager System Guide.

 

 

 

Directed Call Park

Allows a user to transfer an active call to an

For more information, go to the “Call Park and

 

 

available directed call park number that the user

Directed Call Park” chapter in the Cisco

 

 

dials or speed dials.

Unified Communications Manager Features

 

 

A Call Park BLF button indicates whether a

and Services Guide.

 

 

 

 

 

directed call park number is occupied and provides

 

 

 

speed-dial access to the directed call park number.

 

 

 

Note If you implement Directed Call Park, avoid

 

 

 

configuring the Park softkey. This prevents

 

 

 

users from confusing the two Call Park

 

 

 

features.

 

 

 

 

Directed Call Pickup

Allows a user to answer a call that is ringing on a

For more information, go to the “Call Pickup”

 

 

particular directory number.

chapter in the Cisco Unified Communications

 

 

 

Manager Features and Services Guide.

 

 

 

 

Distinctive ring

 

Users can customize how their phone indicates an

For more information, go to the “Custom

 

 

incoming call and a new voice mail message.

Phone Rings” chapter in the Cisco Unified

 

 

 

Communications Manager Features and

 

 

 

Services Guide.

 

 

 

 

Divert

 

Allows a user to transfer a ringing, connected, or

For more information, go to the “Immediate

 

 

held call directly to a voice-messaging system.

Divert” chapter in the Cisco

 

 

When a call is diverted, the line becomes available

Unified Communications Manager Features

 

 

to make or receive new calls.

and Services Guide.

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

5-6

OL-19025-01

 

 

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Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System GuideCisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationCommunications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerResolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneDisplaying a Configuration Menu ProcedureSelect Admin Settings Unlocking and Locking Options Editing ValuesNetwork Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Cisco Call Features and Services Guide, CallAdministration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Communications Features and Services Communications Manager FeaturesCodes and Forced Authorization Codes Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Features and Services Guide, Malicious Administration Guide, Message WaitingRefer to Cisco Unified Communications Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserAdministration Guide, Phone Button Template Configuration chapterFeatures and Services Guide, Quality Report Tool chapterAdministration Guide, Time Period Administration Guide, Cisco Voice-MailPort Configuration chapter System Guide, Time-of-Day RoutingConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of CallsWhere to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryClick Perform Full Sync Now Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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