Cisco Systems OL-19025-01 manual What Networking Protocols are Used?

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

15

Applications

Opens/closes the Applications menu. Use it to access call history, user

 

button

preferences, phone settings, administration settings, and phone information.

 

 

 

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate

 

 

directories.

 

 

 

17

HandSet

Phone handset.

 

 

 

What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-4provides an overview of the networking protocols that the

Cisco Unified IP Phone 6921, 6941, and 6961 support.

Table 1-4

Supported Networking Protocols on the Cisco Unified IP Phone

 

 

 

Networking Protocol

Purpose

Usage Notes

 

 

 

Bootstrap Protocol

BootP enables a network device such as

(BootP)

 

the Cisco Unified IP Phone to discover

 

 

 

certain startup information, such as its IP

 

 

 

address.

 

 

 

 

Cisco Discovery Protocol

CDP is a device-discovery protocol that

The Cisco Unified IP Phone uses CDP to

(CDP)

 

runs on all Cisco-manufactured

communicate information such as auxiliary VLAN ID,

 

 

equipment.

per port power management details, and Quality of

 

 

Using CDP, a device can advertise its

Service (QoS) configuration information with the

 

 

Cisco Catalyst switch.

 

 

existence to other devices and receive

 

 

 

 

 

information about other devices in the

 

 

 

network.

 

 

 

 

 

Dynamic Host

 

DHCP dynamically allocates and assigns

DHCP is enabled by default. If disabled, you must

Configuration Protocol

an IP address to network devices.

manually configure the IP address, subnet mask,

(DHCP)

 

DHCP enables you to connect an IP phone

gateway, and a TFTP server on each phone locally.

 

 

into the network and have the phone

Cisco recommends that you use DHCP custom

 

 

become operational without your needing

option 150. With this method, you configure the

 

 

to manually assign an IP address or to

TFTP server IP address as the option value. For

 

 

configure additional network parameters.

additional supported DHCP configurations, go to

 

 

 

the Dynamic Host Configuration Protocol chapter

 

 

 

and the Cisco TFTP chapter in the Cisco Unified

 

 

 

Communications Manager System Guide.

 

 

 

Note If you cannot use option 150, you may try

 

 

 

using DHCP option 66.

 

 

 

Hypertext Transfer

HTTP is the standard way of transferring

Cisco Unified IP Phones use HTTP for the XML

Protocol (HTTP)

information and moving documents across

services and for troubleshooting purposes.

 

 

the Internet and the web.

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

OL-19025-01

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Contents Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Communications Manager System Guide Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Networking Protocol Purpose Usage NotesRelated Topics Cisco Unified Communications ManagerSystem Guide Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Access section on Feature DescriptionOL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration GuideChapter in the Cisco Unified Communications Manager Communications Manager AdministrationTask Purpose For More Information Installing Cisco Unified IP Phones User Guide for Cisco Unified Communications Manager Network Setup IPv4 SetupRefer to Cisco Unified IP Phone 6921, 6941, Terminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration FilesAdding Phones to the Cisco Unified Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRequesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Adding Phones to the Cisco Unified Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsOL-19025-01 Phone Configuration Menus on the Cisco Unified IP PhoneSelect Admin Settings Displaying a Configuration MenuProcedure Editing Values Unlocking and Locking OptionsSelect Network Setup MenuOption Description To Change PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Administration Guide, DirectoryCisco Unified Communications Extension Mobility chapter in the Cisco Communications Features and ServicesCommunications Manager Features Codes and Forced Authorization CodesPoint Configuration chapter in the Cisco Speed Dials, Features and Services GuideButton Template for Personal Address Book or Cisco Communications Manager Administration Guide, Hunt GroupManager Feature and Services Guide Manager System Guide, Cisco Unified Features and Services Guide, MaliciousAdministration Guide, Message Waiting Refer to Cisco Unified CommunicationsUnified IP Phone 6921, 6941, and 6961 User Features and Services Guide BargeReport Tool chapter Administration Guide, Phone ButtonTemplate Configuration chapter Features and Services Guide, QualitySystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Port Configuration chapterJoin and Direct Transfer Policy Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Configuring Personal DirectoryClick Save Configuring Softkey Templates DND Supported as aSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring the Idle DisplayConfiguring a Custom Phone Ring Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information ScreenSelect Status Messages Status MenuStatus Messages Screen Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call StatisticsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Cisco Unified IP Phone Network SetupDescription Description Vlan Network StatisticsDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetSummary Explanation General Troubleshooting TipsChecking Power Connection Halfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Monitoring the Voice Quality of Calls Performing a Factory ResetMetric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-19025-01 Specification Value or Range Physical and Operating Environment SpecificationsAccess Port Connector Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorPin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User to Cisco Unified Communications Manager Example johndoe Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-4 Configuring the PhoneOL-19025-01 OL-19025-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsBefore You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2Figure F-7 Before You BeginFigure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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