Cisco Systems OL-19025-01 manual Communications Manager Administration Guide

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-6

Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

 

Communications Manager (continued)

 

 

 

 

Task

Purpose

For More Information

 

 

 

5.

Add and configure directory numbers (lines) on the

For more information, go to the “Directory Number

 

phone by completing the required fields in the

Configuration” chapter in the Cisco Unified

 

Directory Number Configuration window. Required

Communications Manager Administration Guide.

 

fields are indicated by an asterisk (*) next to the field

See the “Telephony Features Available for the Cisco

 

name; for example, directory number and presence

Unified IP Phone” section on page 5-1.

 

group.

 

 

 

Adds primary and secondary directory numbers and

 

 

features associated with directory numbers to the

 

 

phone.

 

 

 

 

6.

Customize softkey templates.

For more information, go to the “Softkey Template

 

Adds, deletes, or changes order of softkey features

Configuration” chapter in the Cisco Unified

 

Communications Manager Administration Guide.

 

that display on the user’s phone to meet feature usage

 

needs.

For more information, go to the “Configuring

 

 

Speed-Dial Buttons” section in the “Cisco

 

 

Unified IP Phone Configuration” chapter in the Cisco

 

 

Unified Communications Manager Administration

 

 

Guide.

 

 

See the “Configuring Softkey Templates” section on

 

 

page 5-16.

 

 

 

7.

Configure speed-dial buttons and assign speed-dial

For more information, go to the “Configuring

 

numbers (optional).

Speed-Dial Buttons or Abbreviated Dialing” section in

 

Adds speed-dial buttons and numbers.

the”Cisco Unified IP Phone Configuration” chapter in

 

the Cisco Unified Communications Manager

 

Users can change speed-dial settings on their phones

 

Administration Guide.

 

by using Cisco Unified CM User Options.

 

8.

Configure Cisco Unified IP Phone services and assign

For more information, go to the “IP Phone Services

 

services (optional).

Configuration” chapter in the Cisco Communications

 

Provides IP Phone services.

Manager Administration Guide

 

See the “Setting Up Services” section on page 5-18.

 

Note Users can add or change services on their

 

 

 

phones by using the Cisco Unified CM User

 

 

Options.

 

 

 

 

9.

Assign services to programmable buttons (optional).

For more information, go to the “Adding a Service URL

 

Provides access to an IP phone service or URL.

Button” section in the Cisco Unified IP Phone

 

Configuration chapter in the Cisco Unified

 

 

 

 

Communications Manager Administration Guide.

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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OL-19025-01

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Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Organization OverviewAudience Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesConvention Description Document ConventionsCisco Product Security Overview Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Communications Manager System GuideCisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationCommunications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerPurpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneDisplaying a Configuration Menu ProcedureSelect Admin Settings Unlocking and Locking Options Editing ValuesNetwork Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Directory Features and Services Guide, Cisco CallFeatures and Services Guide, Call Forward Maximum Hop Count service parameterCisco Unified Communications Codes and Forced Authorization Codes Communications Features and ServicesCommunications Manager Features Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Refer to Cisco Unified Communications Features and Services Guide, MaliciousAdministration Guide, Message Waiting Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserFeatures and Services Guide, Quality Administration Guide, Phone ButtonTemplate Configuration chapter Report Tool chapterPort Configuration chapter Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail System Guide, Time-of-Day RoutingConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of CallsWhere to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Click Perform Full Sync Now Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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