Cisco Systems OL-19025-01 manual Setup Menu section on page 4-4for details on

Page 99

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

Load rejected HC

The application that was downloaded is

Occurs if you were attempting to install a version of

 

 

not compatible with the phone’s

software on this phone that did not support hardware

 

 

hardware.

changes on this newer phone.

 

 

 

Check the load ID assigned to the phone (from Cisco

 

 

 

Unified Communications Manager, choose Device >

 

 

 

Phone). Re-enter the load displayed on the phone.

 

 

 

No default router

DHCP or static configuration did not

• If the phone has a static IP address, verify that the

 

 

specify a default router.

default router has been configured. See the

 

 

 

“Network Setup Menu” section on page 4-4

 

 

 

section for details.

 

 

 

• If you are using DHCP, the DHCP server has not

 

 

 

provided a default router. Check the DHCP

 

 

 

server configuration.

 

 

 

No DNS server IP

A name was specified but DHCP or static

• If the phone has a static IP address, verify that the

 

 

IP configuration did not specify a DNS

DNS server has been configured. See the

 

 

server address.

“Network Setup Menu” section on page 4-4

 

 

 

section for details.

 

 

 

• If you are using DHCP, the DHCP server has not

 

 

 

provided a DNS server. Check the DHCP server

 

 

 

configuration.

 

 

 

TFTP access error

TFTP server is pointing to a directory

• If you are using DHCP, verify that the DHCP

 

 

that does not exist.

server is pointing to the correct TFTP server.

 

 

 

• If you are using static IP addresses, check

 

 

 

configuration of TFTP server. See the “Network

 

 

 

Setup Menu” section on page 4-4for details on

 

 

 

assigning a TFTP server.

 

 

 

TFTP file not found

The requested load file (.bin) was not

Check the load ID assigned to the phone (from Cisco

 

 

found in the TFTPPath directory.

Unified Communications Manager, choose Device >

 

 

 

Phone). Verify that the TFTPPath directory contains

 

 

 

a .bin file with this load ID as the name.

 

 

 

 

TFTP error

 

The phone does not recognize an error

Contact the Cisco TAC.

 

 

code provided by the TFTP server.

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

OL-19025-01

7-5

 

 

 

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Contents Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Communications Manager System Guide Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Networking Protocol Purpose Usage NotesCisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Access section on Feature DescriptionOL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration GuideCommunications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager Terminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesAdding Phones to the Cisco Unified Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRequesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Adding Phones to the Cisco Unified Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Hold Mute Speaker Configuring Startup Network SettingsOL-19025-01 Phone Configuration Menus on the Cisco Unified IP PhoneDisplaying a Configuration Menu ProcedureSelect Admin Settings Editing Values Unlocking and Locking OptionsNetwork Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Administration Guide, DirectoryCisco Unified Communications Extension Mobility chapter in the Cisco Communications Features and ServicesCommunications Manager Features Codes and Forced Authorization CodesPoint Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Manager System Guide, Cisco Unified Features and Services Guide, MaliciousAdministration Guide, Message Waiting Refer to Cisco Unified CommunicationsUnified IP Phone 6921, 6941, and 6961 User Features and Services Guide BargeReport Tool chapter Administration Guide, Phone ButtonTemplate Configuration chapter Features and Services Guide, QualitySystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Port Configuration chapterConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Modifying Phone Button Templates Configuring Personal DirectoryClick Save Configuring Softkey Templates DND Supported as aSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsConfiguring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information ScreenStatus Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call StatisticsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDisabling and Enabling Web Page Access Device InformationChoose Device Phone Cisco Unified IP Phone Network SetupDescription Description Vlan Network StatisticsDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Monitoring the Voice Quality of Calls Performing a Factory ResetWhere to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-19025-01 Specification Value or Range Physical and Operating Environment SpecificationsAccess Port Connector Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorPin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User to Cisco Unified Communications Manager Example johndoe Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-4 Configuring the PhoneOL-19025-01 OL-19025-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsBefore You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2Figure F-7 Before You BeginFigure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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