Cisco Systems OL-19025-01 manual Unified IP Phone 6921, 6941, and 6961 User

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

 

 

Message waiting

A light on the handset that indicates that a user has

For more information refer to:

 

Indicator

 

one or more new voice messages.

Cisco Unified Communications Manager

 

 

 

 

 

 

 

 

 

 

 

 

Administration Guide, “Message Waiting

 

 

 

 

 

 

Configuration” chapter.

 

 

 

 

 

 

Cisco Unified Communications Manager

 

 

 

 

 

 

System Guide, “Voice Mail Connectivity

 

 

 

 

 

 

to Cisco Unified Communications

 

 

 

 

 

 

Manager” chapter.

 

 

 

 

 

 

 

Mobile Connect

 

Enables users to manage business calls using a

For more information, go to the “Cisco Unified

 

 

 

 

 

single phone number and pick up in-progress calls

Mobility” chapter in the Cisco Unified

 

 

 

 

 

on the desk phone and a remote device such as a

Communications Manager Features and

 

 

 

 

 

mobile phone. Users can restrict the group of

Services Guide.

 

 

 

 

 

callers according to phone number and time of day.

 

 

 

 

 

 

 

 

 

Mobile Voice Access

Extends Mobile Connect capabilities by allowing

For more information, go to the “Cisco Unified

 

 

 

 

 

users to access an interactive voice response (IVR)

Mobility” chapter in the Cisco Unified

 

 

 

 

 

system to originate a call from a remote device

Communications Manager Features and

 

 

 

 

 

such as a cellular phone.

Services Guide.

 

 

 

 

 

 

 

Music on hold

 

Plays music while callers are on hold.

For more information go to the “Music On

 

 

 

 

 

 

Hold” chapter in the Cisco Unified

 

 

 

 

 

 

Communications Manager Features and

 

 

 

 

 

 

Services Guide.

 

 

 

 

 

 

 

Mute

 

Mutes the microphone from the handset or headset.

Requires no configuration.

 

 

 

 

 

 

 

Onhook Dialing

 

Allows a user to dial a number without going off

For more information, refer to the Cisco

 

 

 

 

 

hook. The user can then either pick up the handset

Unified IP Phone 6921, 6941, and 6961 User

 

 

 

 

 

or press the Dial softkey.

Guide, “Basic Call Handling” chapter.

 

 

 

 

 

 

Other group pickup

Allows a user to answer a call ringing on a phone

For more information, go to the “Call Pickup

 

 

 

 

 

in another group that is associated with the user's

chapter in the Cisco Unified Communications

 

 

 

 

 

group.

Manager Features and Services Guide.

 

 

 

 

 

 

 

Privacy

 

Prevents users who share a line from adding

For more information refer to:

 

 

 

 

 

themselves to a call and from viewing information

Cisco Unified Communications Manager

 

 

 

 

 

on their phone display about the call of the other

 

 

 

 

 

Administration Guide, Cisco Unified IP

 

 

 

 

 

user.

 

 

 

 

 

Phone Configuration” chapter.

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified Communications Manager

 

 

 

 

 

 

System Guide, “Cisco Unified IP Phone

 

 

 

 

 

 

chapter.

 

 

 

 

 

 

Cisco Unified Communications Manager

 

 

 

 

 

 

Features and Services Guide Barge and

 

 

 

 

 

 

Privacy” chapter.

 

 

 

 

 

 

 

Private Line

 

The Cisco Unified Communications Manager

For more information, go to the Directory

 

Automated Ringdown

administrator can configure a phone number that

Number Configuration” chapter in the Cisco

 

(PLAR)

 

the Cisco Unified IP Phone dials as soon as the

Unified Communications Manager

 

 

 

 

 

handset goes off hook. This can be useful for

Administration Guide.

 

 

 

 

 

phones that are designated for calling emergency

 

 

 

 

 

 

 

 

or “hotline” numbers.

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

 

 

 

 

 

 

 

 

 

 

 

 

5-10

 

 

 

 

OL-19025-01

 

 

 

 

 

 

 

Image 76
Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System GuideSystem Guide Cisco Unified Communications ManagerRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesRelated Topic Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationTask Purpose For More Information Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Refer to Cisco Unified IP Phone 6921, 6941, Network Setup IPv4 SetupUser Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerResolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneProcedure Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options Editing ValuesOption Description To Change Network Setup MenuSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Cisco Call Features and Services Guide, CallAdministration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Communications Features and Services Communications Manager FeaturesCodes and Forced Authorization Codes Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Button Template for Personal Address Book or Features and Services GuideSpeed Dials, Manager Feature and Services Guide Administration Guide, Hunt GroupCisco Communications Manager Features and Services Guide, Malicious Administration Guide, Message WaitingRefer to Cisco Unified Communications Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserAdministration Guide, Phone Button Template Configuration chapterFeatures and Services Guide, Quality Report Tool chapterAdministration Guide, Time Period Administration Guide, Cisco Voice-MailPort Configuration chapter System Guide, Time-of-Day RoutingConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesEnter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring Configuring the Idle DisplayPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Status Messages Screen Status MenuSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsChecking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of CallsTroubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryClick Perform Full Sync Now Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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