Cisco Systems OL-19025-01 Network Setup Menu section on, Menu section on page 4-4for details

Page 98

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

 

DNS timeout

 

DNS server did not respond.

• Network is busy—The errors should resolve

 

 

 

themselves when the network load reduces.

 

 

 

• No network connectivity between the DNS server

 

 

 

and the phone—Verify the network connections.

 

 

 

• DNS server is down—Check configuration of

 

 

 

DNS server.

 

 

 

DNS unknown host

DNS could not resolve the name of the

• Verify that the host names of the TFTP server or

 

 

TFTP server or Cisco Unified

Cisco Unified Communications Manager are

 

 

Communications Manager.

configured properly in DNS.

 

 

 

• Consider using IP addresses rather than host

 

 

 

names.

 

 

 

 

Duplicate IP

 

Another device is using the IP address

• If the phone has a static IP address, verify that

 

 

assigned to the phone.

you have not assigned a duplicate IP address. See

 

 

 

the “Network Setup Menu” section on page 4-4

 

 

 

section for details.

 

 

 

• If you are using DHCP, check the DHCP server

 

 

 

configuration.

 

 

 

Error update locale

One or more localization files could not

From Cisco Unified Operating System

 

 

be found in the TFTPPath directory or

Administration, check that the following files are

 

 

were not valid. The locale was not

located within subdirectories in the TFTP File

 

 

changed.

Management:

 

 

 

• Located in subdirectory with same name as

 

 

 

network locale:

 

 

 

–

tones.xml

 

 

 

• Located in subdirectory with same name as user

 

 

 

locale:

 

 

 

–

glyphs.xml

 

 

 

–

dictionary.xml

 

 

 

–

kate.xml

 

 

 

 

File not found

 

The phone cannot locate, on the TFTP

From Cisco Unified Operating System

 

 

server, the phone load file that is

Administration, make sure that the phone load file is

 

 

specified in the phone configuration file.

on the TFTP server, and that the entry in the

 

 

 

configuration file is correct.

 

 

 

IP address released

The phone has been configured to release

The phone remains idle until it is power cycled or you

 

 

its IP address.

reset the DHCP address. See the “Network Setup

 

 

 

Menu” section on page 4-4for details.

 

 

 

Load ID incorrect

Load ID of the software file is of the

Check the load ID assigned to the phone (from Cisco

 

 

wrong type.

Unified Communications Manager, choose Device >

 

 

 

Phone). Verify that the load ID is entered correctly.

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

7-4

OL-19025-01

 

 

Page 97 Page 99
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Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Organization OverviewAudience Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesConvention Description Document ConventionsCisco Product Security Overview Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Communications Manager System GuideRelated Topics Cisco Unified Communications ManagerSystem Guide Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Communications Manager AdministrationTask Purpose For More Information Installing Cisco Unified IP Phones User Guide for Cisco Unified Communications Manager Network Setup IPv4 SetupRefer to Cisco Unified IP Phone 6921, 6941, User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about PowerPurpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneSelect Admin Settings Displaying a Configuration MenuProcedure Unlocking and Locking Options Editing ValuesSelect Network Setup MenuOption Description To Change PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Administration Guide, Directory Features and Services Guide, Cisco CallFeatures and Services Guide, Call Forward Maximum Hop Count service parameterCisco Unified Communications Codes and Forced Authorization Codes Communications Features and ServicesCommunications Manager Features Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Speed Dials, Features and Services GuideButton Template for Personal Address Book or Cisco Communications Manager Administration Guide, Hunt GroupManager Feature and Services Guide Refer to Cisco Unified Communications Features and Services Guide, MaliciousAdministration Guide, Message Waiting Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserFeatures and Services Guide, Quality Administration Guide, Phone ButtonTemplate Configuration chapter Report Tool chapterPort Configuration chapter Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail System Guide, Time-of-Day RoutingJoin and Direct Transfer Policy Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsPCM File Requirements for Custom Ring Types Configuring the Idle DisplayConfiguring a Custom Phone Ring Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Select Status Messages Status MenuStatus Messages Screen Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsSummary Explanation General Troubleshooting TipsChecking Power Connection Halfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory Reset Monitoring the Voice Quality of CallsMetric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Click Perform Full Sync Now Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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