Cisco Systems OL-19025-01 manual Setting Up Services

Page 84

Chapter 5 Configuring Features, Templates, Services, and Users

Setting Up Services

Table 5-2

Configurable Softkeys (continued)

 

 

 

 

 

 

 

 

 

 

Supported as a

 

 

 

Configurable Softkeys in the

softkey on Cisco

 

 

 

Softkey Template

Unified IP Phone

 

Feature

 

Configuration

6921, 6941, and 6961

Notes

 

 

 

 

 

Speed Dial

 

Abbreviated Dial

Yes

Phone displays SpeedDial.

 

 

(AbbrDial)

 

 

 

 

 

 

 

Transfer

 

Direct Transfer (DirTrfr)

No

Transfer is a dedicated button.

 

 

 

 

Configure transfer (Direct Transfer

 

 

 

 

policy) in the Product Specific

 

 

 

 

Configuration Layout section in Phone

 

 

 

 

Configuration.

 

 

 

 

 

Undefine

 

Undefine (Undefine)

Yes

—

 

 

 

 

Video Mode Command

Video Mode Command

No

—

 

 

(VidMode)

 

 

 

 

 

 

 

Setting Up Services

You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service,

•You must use Cisco Unified Communications Manager Administration to configure available services.

•The user must subscribe to services using the Cisco Unified CM User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to “Cisco Unified IP Phone Services Configuration” chapter in the Cisco Unified Communications Manager Administration Guide and to the “Cisco Unified IP Phone Services” chapter in the Cisco Unified Communications Manager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services. See the “How Users Subscribe to Services and Configure Phone Features” section on page A-2for a summary of the information that you must provide to end users.

Note To configure Cisco Extension Mobility services for users, go to the “Cisco Unified Mobility” chapter in the Cisco Unified Communications Manager Features and Services Guide.

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Contents Americas Headquarters Text Part Number OL-19025-01Page Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Dynamic Host Configuration Protocol chapter What Networking Protocols are Used?Networking Protocol Purpose Usage Notes Communications Manager System GuideCisco Unified Communications Manager System GuideRelated Topics Feature Overview Configuring Telephony Features Providing Users with Feature InformationRelated Topic Feature Description Access section onOL-19025-01 Purpose For More Information Communications Manager Administration Guide Unified Communications Manager AdministrationCommunications Manager Administration Task Purpose For More InformationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Network Setup IPv4 Setup Refer to Cisco Unified IP Phone 6921, 6941,User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology DifferencesA P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerResolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco UnifiedRequesting the Configuration File Adding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Determining the MAC Address for a Cisco Unified IP Phone Adding Phones with BATBefore You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Hold Mute SpeakerOL-19025-01 Configuration Menus on the Cisco Unified IP Phone PhoneDisplaying a Configuration Menu ProcedureSelect Admin Settings Unlocking and Locking Options Editing ValuesNetwork Setup Menu Option Description To ChangeSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Cisco Call Features and Services Guide, CallAdministration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Communications Features and Services Communications Manager FeaturesCodes and Forced Authorization Codes Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Features and Services Guide Button Template for Personal Address Book orSpeed Dials, Administration Guide, Hunt Group Manager Feature and Services GuideCisco Communications Manager Features and Services Guide, Malicious Administration Guide, Message WaitingRefer to Cisco Unified Communications Manager System Guide, Cisco UnifiedFeatures and Services Guide Barge Unified IP Phone 6921, 6941, and 6961 UserAdministration Guide, Phone Button Template Configuration chapterFeatures and Services Guide, Quality Report Tool chapterAdministration Guide, Time Period Administration Guide, Cisco Voice-MailPort Configuration chapter System Guide, Time-of-Day RoutingConfiguring Corporate and Personal Directories Configuring Corporate DirectoriesJoin and Direct Transfer Policy Configuring Personal Directory Modifying Phone Button TemplatesClick Save Configuring Softkey Templates Supported as a DNDSetting Up Services Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring the Idle Display Configuring a Custom Phone RingPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenSelect Status Messages Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for detailsSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Select Call Statistics Voice Quality MetricsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup Cisco Unified IP PhoneDescription Description Network Statistics VlanDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsGeneral Troubleshooting Tips Checking Power ConnectionSummary Explanation Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetOperation Performing Explanation Performing a Factory Reset Monitoring the Voice Quality of CallsWhere to Go for More Troubleshooting Information Troubleshooting TipsMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Supporting International Users Support for International Call LoggingOL-19025-01 Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Access Port ConnectorPin Number Function OL-19025-01 Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified Communications Manager Adding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryClick Perform Full Sync Now Example johndoeConfiguring the Phone Proceed to the section Configuring the Phone, page D-4OL-19025-01 OL-19025-01 Choose User Management End User Click Device AssociationsPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Package includes these itemsInstall Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Go to in Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountBefore You Begin Figure F-7Figure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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