Cisco Systems OL-19025-01 manual Button Template for Personal Address Book or, Speed Dials

Page 73

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

 

 

 

 

 

 

 

Feature

 

Description

Configuration Reference

 

 

 

 

 

 

Do Not Disturb (DND)

When DND is turned on, either no audible rings

For more information, go to the “Do Not

 

 

 

occur during the ringing-in state of a call, or no

Disturb” chapter in the Cisco Unified

 

 

 

audible or visual notifications of any type occur.

Communications Manager Features and

 

 

 

You can configure the phone to have a softkey

Services Guide.

 

 

 

 

 

 

 

 

 

 

template with a DND softkey or a phone-button

 

 

 

 

 

 

 

template with DND as one of the selected features.

 

 

 

 

 

 

 

The following DND-related parameters are

 

 

 

 

 

 

 

configurable in Cisco Unified Communications

 

 

 

 

 

 

 

Manager Administration:

 

 

 

 

 

 

 

Do Not Disturb—This check box allows you

 

 

 

 

 

 

 

to enable DND on a per-phone basis. Use

 

 

 

 

 

 

 

Cisco Unified Communications Manager

 

 

 

 

 

 

 

Administration > Device > Phone > Phone

 

 

 

 

 

 

 

Configuration.

 

 

 

 

 

 

 

DND Incoming Call Alert—Choose the type

 

 

 

 

 

 

 

of alert to play, if any, on a phone for incoming

 

 

 

 

 

 

 

calls when DND is active. This parameter is

 

 

 

 

 

 

 

located on both the Common Phone Profile

 

 

 

 

 

 

 

page and the Phone configuration page (Phone

 

 

 

 

 

 

 

Configuration window value takes

 

 

 

 

 

 

 

precedence).

 

 

 

 

 

 

 

BLF Status Depicts DND—Enables DND

 

 

 

 

 

 

 

status to override busy/idle state.

 

 

 

 

 

 

 

 

 

 

Fast Dial Service

Allows a user to enter a Fast Dial code to place a

For more information, see Modifying a Phone

 

 

 

call. Fast Dial codes can be assigned to phone

Button Template for Personal Address Book or

 

 

 

numbers or Personal Address Book entries. (See

Speed Dials, page 5-15.

 

 

 

“Services” in this table.)

 

 

 

 

 

 

 

 

 

 

Forced authorization

Controls the types of calls that certain users can

For more information, go to the Client Matter

 

codes (FAC)

 

place.

Codes and Forced Authorization Codes

 

 

 

 

chapter in the Cisco Unified Communications

 

 

 

 

Manager Features and Services Guide.

 

 

 

 

 

 

Group call pickup

Allows a user to answer a call that is ringing on a

For more information, go to the “Call Pickup

 

 

 

directory number in another group.

chapter in the Cisco Unified Communications

 

 

 

 

Manager Features and Services Guide.

 

 

 

 

 

 

 

Hold Reversion

 

Limits the amount of time that a call can be on hold

For more information about configuring this

 

 

 

before reverting back to the phone that put the call

feature, go to the “Hold Reversion” chapter in

 

 

 

on hold and alerting the user.

the Cisco Unified Communications Manager

 

 

 

Reverting calls are distinguished from incoming

Features and Services Guide.

 

 

 

 

 

 

 

 

 

 

calls by a single ring (or beep, depending on the

 

 

 

 

 

 

 

new call indicator setting for the line). This

 

 

 

 

 

 

 

notification repeats at intervals if not resumed.

 

 

 

 

 

 

 

A call that triggers Hold Reversion also displays an

 

 

 

 

 

 

 

animated icon in the call bubble.

 

 

 

 

 

 

 

You can configure call focus priority to favor

 

 

 

 

 

 

 

incoming or reverting calls.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-19025-01

 

 

 

 

5-7

 

 

 

 

 

 

 

Image 73
Contents Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Audience OverviewOrganization Chapter DescriptionCisco Unified IP Phone 6900 Series Related DocumentationCisco Product Security Overview Document ConventionsConvention Description Boldface fontItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 What Networking Protocols are Used? Dynamic Host Configuration Protocol chapterNetworking Protocol Purpose Usage Notes Communications Manager System GuideSystem Guide Cisco Unified Communications ManagerRelated Topics Feature Overview Providing Users with Feature Information Configuring Telephony FeaturesRelated Topic Access section on Feature DescriptionOL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration GuideTask Purpose For More Information Communications Manager AdministrationChapter in the Cisco Unified Communications Manager Installing Cisco Unified IP Phones Refer to Cisco Unified IP Phone 6921, 6941, Network Setup IPv4 SetupUser Guide for Cisco Unified Communications Manager Terminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Outage Power GuidelinesPower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesUnderstanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco UnifiedRequesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco UnifiedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Hold Mute Speaker Configuring Startup Network SettingsOL-19025-01 Phone Configuration Menus on the Cisco Unified IP PhoneProcedure Displaying a Configuration MenuSelect Admin Settings Editing Values Unlocking and Locking OptionsOption Description To Change Network Setup MenuSelect PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Features and Services Guide, Call Features and Services Guide, Cisco CallAdministration Guide, Directory Forward Maximum Hop Count service parameterCisco Unified Communications Communications Manager Features Communications Features and ServicesCodes and Forced Authorization Codes Extension Mobility chapter in the CiscoPoint Configuration chapter in the Cisco Button Template for Personal Address Book or Features and Services GuideSpeed Dials, Manager Feature and Services Guide Administration Guide, Hunt GroupCisco Communications Manager Administration Guide, Message Waiting Features and Services Guide, MaliciousRefer to Cisco Unified Communications Manager System Guide, Cisco UnifiedUnified IP Phone 6921, 6941, and 6961 User Features and Services Guide BargeTemplate Configuration chapter Administration Guide, Phone ButtonFeatures and Services Guide, Quality Report Tool chapterAdministration Guide, Cisco Voice-Mail Administration Guide, Time PeriodPort Configuration chapter System Guide, Time-of-Day RoutingConfiguring Corporate Directories Configuring Corporate and Personal DirectoriesJoin and Direct Transfer Policy Modifying Phone Button Templates Configuring Personal DirectoryClick Save Configuring Softkey Templates DND Supported as aSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesEnter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsConfiguring a Custom Phone Ring Configuring the Idle DisplayPCM File Requirements for Custom Ring Types Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information ScreenStatus Messages Screen Status MenuSelect Status Messages Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call StatisticsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Cisco Unified IP Phone Network SetupDescription Description Vlan Network StatisticsDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network OutagesVerifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsChecking Power Connection General Troubleshooting TipsSummary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhoneOperation Performing Explanation Monitoring the Voice Quality of Calls Performing a Factory ResetTroubleshooting Tips Where to Go for More Troubleshooting InformationMetric Change Condition Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-19025-01 Specification Value or Range Physical and Operating Environment SpecificationsNetwork and Access Port Pinouts Cable SpecificationsNetwork Port Connector Access Port ConnectorPin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User to Cisco Unified Communications Manager Choose System Ldap Ldap Directory Adding a User From an External Ldap DirectoryClick Perform Full Sync Now Example johndoeProceed to the section Configuring the Phone, page D-4 Configuring the PhoneOL-19025-01 OL-19025-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsBefore You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2Figure F-7 Before You BeginFigure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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