Cisco Systems OL-19025-01 manual Supported as a, Dnd

Page 83

Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone.

Table 5-2

Configurable Softkeys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supported as a

 

 

 

 

 

 

 

Configurable Softkeys in the

softkey on Cisco

 

 

 

 

 

 

 

Softkey Template

Unified IP Phone

 

 

 

 

 

Feature

 

Configuration

6921, 6941, and 6961

Notes

 

 

 

 

 

 

 

Answer

 

Answer (Answer)

Yes

—

 

 

 

 

 

 

 

Barge

 

Barge (Barge)

No

—

 

 

 

 

 

 

 

Call Back

 

Call Back (CallBack)

Yes

—

 

 

 

 

 

 

Call Forward All

Forward All (cfwdAlll)

Yes

Phone displays Fwd ALL or Fwd Off.

 

 

 

 

 

 

 

Call Park

 

Call Park (Park)

Yes

—

 

 

 

 

 

 

 

Call Pickup

 

Pick Up (Pickup)

Yes

—

 

 

 

 

 

 

 

Conference

 

Conference (Confrn)

No

Conference is a dedicated button.

 

 

 

 

 

 

Conference Barge

Conference Barge (cBarge)

No

—

 

 

 

 

 

 

 

Conference List

 

Conference List (ConfList)

No

Phone displays Detail.

 

 

 

 

 

 

 

Divert

 

Immediate Divert (iDivert)

Yes

Phone displays Divert.

 

 

 

 

 

 

 

Do Not Disturb

 

Toggle Do Not Disturb

No

Configure Do Not Disturb as a

 

 

 

(DND)

 

programmable line button.

 

 

 

 

 

 

 

End Call

 

End Call (EndCall)

Yes

Phone displays Cancel if the call is not

 

 

 

 

 

answered.

 

 

 

 

 

 

 

Group Pickup

 

Group Pick UP (GPickUp)

Yes

—

 

 

 

 

 

 

 

Hold

 

Hold (Hold)

No

Hold is a dedicated button.

 

 

 

 

 

 

 

Hunt Group

 

HLog (HLog)

No

Configure Hunt Group as a

 

 

 

 

 

programmable feature button.

 

 

 

 

 

 

 

Join

 

Join (Join)

No

—

 

 

 

 

 

 

 

Malicious Call

 

Toggle Malicious Call

No

Configure Malicious Call Identification

 

Identification

 

Identification (MCID)

 

as a programmable feature button.

 

 

 

 

 

 

 

Meet Me

 

Meet Me (MeetMe)

Yes

—

 

 

 

 

 

 

 

Mobile Connect

 

Mobility (Mobility)

No

Configure Mobile Connect as a

 

 

 

 

 

programmable feature button.

 

 

 

 

 

 

 

New Call

 

New Call (NewCall)

Yes

Phone displays New Call.

 

 

 

 

 

 

 

Other Pickup

 

Other Pickup (oPickup)

Yes

—

 

 

 

 

 

 

Quality Reporting Tool

Quality Reporting Tool

No

Configure Quality Reporting Tool as a

 

 

 

(QRT)

 

programmable feature button.

 

 

 

 

 

 

 

Redial

 

Redial (Redial)

Yes

—

 

 

 

 

 

 

Remove Last Conference

Remove Last Conference

Yes

Phone displays Remove when a

 

Participant

 

Participant (RmLstC)

 

participant is selected.

 

 

 

 

 

 

 

Resume

 

Resume (Resume)

Yes

—

 

 

 

 

 

 

 

Select

 

Select (Select)

Yes

—

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-19025-01

 

 

 

 

 

5-17

 

 

 

 

 

 

 

 

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Contents Text Part Number OL-19025-01 Americas HeadquartersPage Page Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Troubleshooting and Maintenance Network and Access Port Pinouts C-2 OL-19025-01 Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionItalic screen font An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6921, 6941, Buttons 2shows the main components of the Cisco Unified IP Phone OL-19025-01 OL-19025-01 3shows the main components of the Cisco Unified IP Phone OL-19025-01 Communications Manager System Guide Dynamic Host Configuration Protocol chapterWhat Networking Protocols are Used? Networking Protocol Purpose Usage NotesRelated Topics Cisco Unified Communications ManagerSystem Guide Feature Overview Related Topic Configuring Telephony FeaturesProviding Users with Feature Information Access section on Feature DescriptionOL-19025-01 Purpose For More Information Unified Communications Manager Administration Communications Manager Administration GuideChapter in the Cisco Unified Communications Manager Communications Manager AdministrationTask Purpose For More Information Installing Cisco Unified IP Phones User Guide for Cisco Unified Communications Manager Network Setup IPv4 SetupRefer to Cisco Unified IP Phone 6921, 6941, Terminology Differences User Guide Administration and System GuidesA P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration FilesAdding Phones to the Cisco Unified Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRequesting the Configuration File Requires MAC Method Address? Adding Phones with Auto-RegistrationAdding Phones with Auto-Registration and Taps Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP PhoneNetwork Requirements Before You BeginNetwork and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality See the Adding Phones to the Cisco Unified Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 Cisco Higher Viewing Angle Lower Viewing Angle Mounting the Phone to the WallVerifying the Phone Startup Process Hold Mute Speaker Configuring Startup Network SettingsOL-19025-01 Phone Configuration Menus on the Cisco Unified IP PhoneSelect Admin Settings Displaying a Configuration MenuProcedure Editing Values Unlocking and Locking OptionsSelect Network Setup MenuOption Description To Change PC Vlan IPv4 Setup Menu Options Related Topics OL-19025-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Administration Guide, DirectoryCisco Unified Communications Extension Mobility chapter in the Cisco Communications Features and ServicesCommunications Manager Features Codes and Forced Authorization CodesPoint Configuration chapter in the Cisco Speed Dials, Features and Services GuideButton Template for Personal Address Book or Cisco Communications Manager Administration Guide, Hunt GroupManager Feature and Services Guide Manager System Guide, Cisco Unified Features and Services Guide, MaliciousAdministration Guide, Message Waiting Refer to Cisco Unified CommunicationsUnified IP Phone 6921, 6941, and 6961 User Features and Services Guide BargeReport Tool chapter Administration Guide, Phone ButtonTemplate Configuration chapter Features and Services Guide, QualitySystem Guide, Time-of-Day Routing Administration Guide, Time PeriodAdministration Guide, Cisco Voice-Mail Port Configuration chapterJoin and Direct Transfer Policy Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Configuring Personal DirectoryClick Save Configuring Softkey Templates DND Supported as aSetting Up Services Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Save Selected/Changes Click Add SelectedEnter the appropriate search criteria and click Find Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring the Idle DisplayConfiguring a Custom Phone Ring Automatically Disabling the Cisco Unified IP Phone Backlight Field Description OL-19025-01 Model Information Screen, Status Menu, Model Information ScreenSelect Status Messages Status MenuStatus Messages Screen Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section onSetup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Call Statistics Screen Voice Quality Metrics Select Call StatisticsOL-19025-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneChoose Device Phone Disabling and Enabling Web Page AccessDevice Information Cisco Unified IP Phone Network SetupDescription Description Vlan Network StatisticsDevice Logs Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceTroubleshooting and Maintenance Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsSymptom Cisco Unified IP Phone Unable to Obtain IP Address Identifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetSummary Explanation General Troubleshooting TipsChecking Power Connection Halfduxcollisionexceedthreshold Operation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Monitoring the Voice Quality of Calls Performing a Factory ResetMetric Change Condition Where to Go for More Troubleshooting InformationTroubleshooting Tips Cleaning the Cisco Unified IP Phone OL-19025-01 Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Supporting International UsersOL-19025-01 Specification Value or Range Physical and Operating Environment SpecificationsAccess Port Connector Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorPin Number Function OL-19025-01 Example User Information for these Procedures Basic Phone Administration StepsAdding a User to Cisco Unified Communications Manager Example johndoe Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-4 Configuring the PhoneOL-19025-01 OL-19025-01 Click Device Associations Choose User Management End UserPerforming Final End User Configuration Steps Installing the Wall Mount Kit for Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket OL-19025-01 ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountPackage includes these items ComponentsBefore You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Go to in Installing the Bracket, page E-2Figure F-7 Before You BeginFigure F-8 D E IN-2 IN-3 IN-4 Tftp Server IN-6 IN-7 IN-8
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